Complaint Review: Bluegreen Resorts - Williamsburg Virginia

My sister and I Purchased a points based vacation ownership on August 19, 2016 in Williamsburg, VA. Was told we were buying 20000 points per year.  Told we could use any Choice hotel for $89 to $209 per night, Told we needed to attend an orientation session to be instructed how to use what we purchased and all our questions would be answered. What a lie about the help to use what we thought we bought. They said the return trip would be on them. However, we find that when we attempted to schedule the orientation to return to Williamsburg, VA, we had to pay $49.

We were also told that we would have a 2 bedroom suite; however when inquiring at time of reservation we were told we had to pay $149 to upgrade.   Also we were then told that our points would be allotted to us on Sept 1st of every year and that we could roll them over for a fixed price of $35.  What a load of crock. The salespeople in Williamsburg had no intention to even trying to answer any question or inform us of such things as the cancellation policy, they just rushed us out the door and into closing. We were there for over 8 hours would no food and nothing but a bagel and muffin to eat. We were not informed about the cancellation policy nor was it explained in the closing.

When we called after speaking with the salespeople to cancel they said we couldn't and we adamantly told them that's a lie. Then they relented and gave us a number to call because they said all cancellations had to be done in writing. The number they gave us was not operable. We then googled the address and spoke with a marketing manager who was very rude and disrespectful; he too gave us the runaround. These unethical business practices that they used are all for the purpose of making sure new owners do not have the option to cancel. These tactics lasted all week long each time we called we got the runaround. When we finally spoke to someone that we assumed could assist us; 6 days later, she told us that all cancellations had to be done in writing and gave us a fax number to fax the cancellation letter. We followed the instructions to the letter; however the corporate office told us today that that we could not cancel because we were out of the cancellation period.

This is absurd. We were never informed of the actual policy prior to signing. This is unethical and unfair business practices. Consumers should be informed of the cancellation policy prior to signing the contract. The corporate office told us that it is in the contract along with instructions on how to cancel. However, the policy should also be verbally stated to make potential owners aware. But Bluegreen unethical tactics is to be silent about this important information as it is to their benefit to prevent cancellations. We are at our wits end as this is not fair practices as we did exactly as we were informed to do yet the state that we are still bound to the contract. Please do not purchase any ownership contract from Bluegreen Vacations they are rip-offs and the corporate office is fully aware of the unethical business practices used by their marketing and sales team to rob unsuspected citizens of their hard earned money and or pension. I could give you several more lies they told us at both locations, but you get the point.