- Report: #215592
Complaint Review: Blue Haven Pools - Manassas Virginia
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Blue Haven Pools
9104 Industry Dr Manassas, Virginia, U.S.A.
Phone:
800-428-3696
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Blue Haven Pools ripoff doesn't honor warranty rebuttal by BH on this site is inaccurate Manassas Virginia
I read Blue Haven of Manassas, VA rebuttal to a prior report, and I want to express that they aren't being accurate. In their rebuttal, they state how they respond to everyone in a timely matter. Well, I had my Blue Haven pool built over 2 years ago, and I'm still waiting for GM Harry Lutz to respond to any of my numerous messages. The rest of the staff is hit or miss with their responses.
I have my second leak in 3 months from the plumbing, and Harry Lutz is trying to say it isn't covered past a year in the warranty (through rep Jimmy; I have never spoken to Lutz). Lutz was conviently on a much needed vacation when I asked to speak to him. Now back, he is out of the office today, though I was put on hold for a minute before that was established; you'd think a reception would maybe know if the boss was out. During Harry Lutz' vacation, Jimmy was kind enough to call corporate about my warranty. Barbara from Corporate agreed that it was covered, but told Jimmy that he'd need to still speak to Lutz before he acted. Well, Lutz comes back from vacation, and he tells Jimmy I'm only covered for plumbing In and under the pool. Well, where else can the plumbing be, in the sky? No where else in the warranty is plumbing mentions. Lutz claims it applies to the One Year Warranty on all other parts sections; a section that references parts and accessories including decking. Something as important as plumbing isn't mentioned there, but the totally cosmetic decking is! What a con-artist.
I called for over a month, usually twice daily for this answer. I want a call back from Harry Lutz, and I want my warranty honered! It's October and I need this leak fixed so I can close my pool for the winter. I add water daily through my hose. Will I get reimbursed for the huge hike in my water bill?
Eric
Waldorf, Maryland
U.S.A.
I have my second leak in 3 months from the plumbing, and Harry Lutz is trying to say it isn't covered past a year in the warranty (through rep Jimmy; I have never spoken to Lutz). Lutz was conviently on a much needed vacation when I asked to speak to him. Now back, he is out of the office today, though I was put on hold for a minute before that was established; you'd think a reception would maybe know if the boss was out. During Harry Lutz' vacation, Jimmy was kind enough to call corporate about my warranty. Barbara from Corporate agreed that it was covered, but told Jimmy that he'd need to still speak to Lutz before he acted. Well, Lutz comes back from vacation, and he tells Jimmy I'm only covered for plumbing In and under the pool. Well, where else can the plumbing be, in the sky? No where else in the warranty is plumbing mentions. Lutz claims it applies to the One Year Warranty on all other parts sections; a section that references parts and accessories including decking. Something as important as plumbing isn't mentioned there, but the totally cosmetic decking is! What a con-artist.
I called for over a month, usually twice daily for this answer. I want a call back from Harry Lutz, and I want my warranty honered! It's October and I need this leak fixed so I can close my pool for the winter. I add water daily through my hose. Will I get reimbursed for the huge hike in my water bill?
Eric
Waldorf, Maryland
U.S.A.
3 Updates & Rebuttals
Eric
Waldorf,Maryland,
U.S.A.
No Frank, you are a liar, and BH corporate agrees!
#2Author of original report
Tue, February 28, 2012
Funny how you claim to know the details of my case, some 4 YEARS before you became the new owner. Well, to update the situation for you, since you clearly are clueless about my situation or thinking of one of the numerous other customers with problems. Through the help of Corporate (in California) I eventually was able to get Harry Lutz to return my calls. After he researched the issue himself, he admitted he was wrong, apologized profusely, and sent people out to repair my skimmer. He even had me send him my water bills (before and after the leak) and paid the portion that was spiked from the daily adding of water. Does that sound like something Blue Haven would do if they weren't reponsible for the damage Frank!
See, this is the problem with Blue Haven, they'd rather point the finger of blame back at the customer then investigate the problem and honor their warranty when at fault. Unfortunately, new ownership hasn't changed a thing. My dealings with Frank have been about my pool motor going. He tried to pass me off to Hayward, but Hayward's standard warranty is not the warranty I received from Blue Haven when I signed the contract. My Blue Haven warranty covers the motor for 5 years, and the motor went within the 5 year period. Hayward's standard warranty s for less. Frank tried to tell me that he purchased teh Manassas office, and that it is only Blue Haven in name, and that he doesn't have to honor the warranty I had with Blue Haven. Nancy Blaugh and Christine Waters from corporate said that is not true, that it is still Blue Haven, and Frank does have to honor the warranty. Frank's final response to me was "then take me to court". Mind you, we are talking about a part that is less than $300.
Frank
Manassas,Virginia,
USA
Your a liar Eric!
#3UPDATE Employee
Mon, September 26, 2011
Eric's leak was caused by poor winterization of the pool. If you leave water in the skimmers and it freezes it will crack the skimmer. It is the customers responsibility to properly winterize the pool as clearly stated in the contract.
Frank
Manassas,Virginia,
USA
New ownership
#4UPDATE Employee
Thu, November 04, 2010
Blue Haven Pools & Spas in Manassa, Va was privately purchased in January 2008 and is no longer owned or operated by any of the aforementioned individuals.
