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  • Report:  #2427

Complaint Review: Blockbuster - N.massapequa New York

Reported By:
- Massapqua, N.Y.,
Submitted:
Sun, June 11, 2000
Updated:

Blockbuster
N.massapequa, 11758 New York, U.S.A.
Web:
N/A
Categories:
Books, Records & Videos
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A minor story that has happened a lot in video stores.

I rented 2 DVDs brought them back late (15.00 charge)At the same time I wanted to rent 2 more DVDS,and was told I had a late charge and could not rent until the charge was paid. So I paid the late charge and rented 2 more DVDs.

I then returned the 2 DVDs late, " in the store" by depositing them in one of those shoots as you walk in. I look for another DVD to rent but did not find any and left the store without paying the late charge.

A week later I received in the mail what I call a "Video store"

summons, that not only did I have a late charge for the last 2 DVDs I rented but they were still saying I had a charge from the previous 2 DVDs and this was paid so I could rent the other 2.

I returned to the store to rent another DVD and was told I had the 2 late fees from 2 separate rentals. I told the "ASSistant manager", that I had paid those late fees when I rented the last DVDs, and of course she looks at the computer screen and says "no you didn't" it says here you own 2 late fees.

I then said I would pay the most recent late fee but not the other, but she said "then you cannot rent until you pay in full".

So we went round and round on how I paid the second to last time I was there but the "old , lets look at the computer screen" mode in the assist. manager kept being forced on me. So she asks me do I have the receipt, like Yeah I carry around 1 month old Block buster receipts on me.

So I gave it my final try and said, " IF YOU SAY IT IS POLICY THAT I CANNOT RENT ANY DVDs UNTIL I PAY ANY LATE CHARGES THEN HOW COULD I HAVE RENTED THE LAST 2 DVDs WHEN I HAD A CURRENT LATE CHARGE???" She just said I don't know how!!!

In concluding I told her that now she wasn't getting any money at all for any late charges and I left.This has happened before in Blockbuster and other video store but they are the worst.

What happened was I paid the late fee before they checked the video back (maybe hours later)and never put my charge in their computer, morale of the story "SAVE YOUR BLOCKBUSTER RECEIPTS!!"



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