noizyme
United States of America#2UPDATE EX-employee responds
Mon, July 30, 2012
As a former assistant manager of a BV in CA, I can say I've heard complaints like this from customers all of the time. While some sob-stories about driving distances may be real, a number of them are made-up, even on the spot by a knowing individual who suggests a credit while smiling or joking around. That is why the policy is what it is. If this was a consistent problem causing you to drive numerous times for the same DVD title, then an exception might have been made. I have given free rental coupons out for this very reason, as well.