- Report: #421246
Complaint Review: Blockbuster Video - Denton Texas
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Blockbuster Video
206 W University Dr Denton, 76201 Texas, U.S.A.
Phone:
940-565-9977
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Blockbuster Video Unauthorized credit card charge Denton Texas
Blockbuster in Denton, Texas charged my credit card $45.27 for being late 8 days for three DVDs. I admit to being late and I don't mind paying a reasonable fee for my error. I asked how I could be charged this much for 8 days, and the manager explained I was charged the "daily rate."
I do mind unauthorized use of my credit card.
When I asked the store manager how this charge appeared on my credit card, she explained that "someone came in and paid the fees." I quietly told her no one had "came in & paid the fees." She suggested I check my card for identity theft. I countered with, "The idea that someone would steal my credit card, and then pay my Blockbuster late fees is not logical."
The transaction detail from the credit card statement plainly states about the "method card number was captured" is "01-Card number manually keyed." Blockbuster is so busted. I am told that "someone" came in the store & paid the fees with the card, but the electronic record proves otherwise.
When speaking to the issue of my permission to use the card, my account with BBV is over ten years old & I did not have any credit cards at the time. Also, I have not signed an agreement since that time. Somehow, the store had retained my most recent credit card information without my permission.
I have no need for the drama involved, so I will simply go to the store, politely request all information about me is removed from their database. It will be my last visit. No hate and no drama.
Done! Moving on for now, but the transaction record has been printed & placed in a file for safekeeping just in case a class action lawsuit is ever filed. I will be more than happy to help.
Debra
Aubrey, Texas
U.S.A.
I do mind unauthorized use of my credit card.
When I asked the store manager how this charge appeared on my credit card, she explained that "someone came in and paid the fees." I quietly told her no one had "came in & paid the fees." She suggested I check my card for identity theft. I countered with, "The idea that someone would steal my credit card, and then pay my Blockbuster late fees is not logical."
The transaction detail from the credit card statement plainly states about the "method card number was captured" is "01-Card number manually keyed." Blockbuster is so busted. I am told that "someone" came in the store & paid the fees with the card, but the electronic record proves otherwise.
When speaking to the issue of my permission to use the card, my account with BBV is over ten years old & I did not have any credit cards at the time. Also, I have not signed an agreement since that time. Somehow, the store had retained my most recent credit card information without my permission.
I have no need for the drama involved, so I will simply go to the store, politely request all information about me is removed from their database. It will be my last visit. No hate and no drama.
Done! Moving on for now, but the transaction record has been printed & placed in a file for safekeeping just in case a class action lawsuit is ever filed. I will be more than happy to help.
Debra
Aubrey, Texas
U.S.A.
6 Updates & Rebuttals
NS1966
New Orleans,Louisiana,
USA
Lawsuit Against Blockbuster
#2Consumer Comment
Sun, November 27, 2011
I am currently suing Blockbuster over this issue. They are likely to offer full refunds related to this. If you would like a full refund as well please contact me at [email protected] or (347)326-1798. No action will be required on your part.
sirdeathjester
United States of AmericaLegitimate fees. People dont pay attention.
#3UPDATE Employee
Wed, August 31, 2011
As I work for blockbuster myself I see this all the time. When you bring in movies late its 99 plus tax as a daily rental fee. When you created a blockbuster account you signed that you had read the terms and conditions. Also when you pay with a card it gives you two questions one asking if the amount is ok, then the second asks if you will allow any additional daily rentals fees to be autocharged to the card you're paying with at the time. Most people I see will press yes without reading. And it sure does give you the opportunity to say no. I'm nice enough to tell people what its saying but its honestly your fault if you rush and don't read things before you sign. And if you bring them back later than you agreed to, and then they charge you the agreed upon price then thats on you, regardless. Though I will say the manager made a mistake there and went with a rediculous excuse., she didn't seem to know what you were reffering to lol. Read the terms and read the prompts guys.
Movie Store Owner
zeigler,Illinois,
United States of America
Movie Renter
#4General Comment
Wed, December 16, 2009
Have you noticed that most people rent movies and from experience don't return them. I have a video store and I have noticed that customers get upset because they are made responsible for movies that are not returned and or are late. The Moral of the story is.. it costs money when you keep the movie and you had three ---
$4.00 day X 3 = $12 a day x 8 days $96 in lost income for the company
or you can look at it as that 7 people weren't able to see the movie because you didn't return it... Now if you kept those three movies... $25 fee because there is time, gas. tax and the purchase of the new movie to replace the one you kept. So you cost them $96 & $75 = $171 in lost revenue .. which means it's $171 not going towards someones paycheck, bills or movies.
Now when you have 360 people who don't return and did the same thing you did -- you know it cost them $61,650.00 now that is a big lost.
So when you don't think what you did makes an effect ... it does.
Sometimes we don't see the longterm effects of when we are late with movies. Then when they have to close YOU will be the first to say.. I don't understand why
Steve
Phila,Pennsylvania,
U.S.A.
Blockbuster Video
#5Consumer Comment
Sat, November 21, 2009
I haven't been reading much on the company.
Blockbuster will be history anyway because of netflix and red box. Seen a lot of red box all over the Philadelphia area.
Whom ever thought of the idea was a genius hate to say it.
Nuggets
Stroudsburg,Pennsylvania,
U.S.A.
*yawn*
#6UPDATE Employee
Fri, October 02, 2009
Credit cards have been updated physically for the last three years at stores. Did you ever pay attention when they asked to update it or did you just hand it to them thinking they were charging you? Honestly, I've had at least 1 customer a week give me their card after I asked to update and they think I'm charging them right then and there. Ugh. Just pay attention to the people helping you.
dimegirl
Spring,Texas,
USA
free movies are better
#7Consumer Comment
Fri, September 25, 2009
If you have the internet go to VUZE.com and get all your movies from there for free. I haven't rented a movie in years! As long as you do not sell the movies it is legal.
