- Report: #246207
Complaint Review: BLOCKBUSTER VIDEO - COLORADO SPRINGS Colorado
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BLOCKBUSTER VIDEO
6840 CENTENNIAL BLVD. COLORADO SPRINGS, 80919 Colorado, U.S.A.
Phone:
719-264-0644
Web:
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BLOCKBUSTER VIDEO BAD DVD, NO CREDIT TOWARDS ANOTHER DVD COLORADO SPRINGSCOLORADO SPRINGS Colorado
On 4-28-07, I rented "The Queen" from this Colorado Springs Blockbuster video store in the Rockrimmon area of the city. While viewing the movie that evening, it skipped and paused intermittently. After restarting and going back we were able to watch most but not all of the movie. Upon returning to the store on 4-30-07 to seek a credit I was told I could get the same movie but no credit towards another. As we watched most of the movie but not all of it I was not interested in viewing it again. Apparently it makes business sense to blockbuster by not pleasing a frequent and loyal customer. Needless to say, I won't return. I'll give Netflix a try.
Jim
COLORADO SPRINGS, Colorado
U.S.A.
Jim
COLORADO SPRINGS, Colorado
U.S.A.
1 Updates & Rebuttals
Erik
Chattanooga,Tennessee,
U.S.A.
You paid for "The Queen" you should get "The Queen"
#2UPDATE Employee
Fri, May 04, 2007
I don't see that Blockbuster owes you a credit at all. You paid for a certain and when that movie was defective, Blockbuster was willing to give you a credit for the SAME movie. Your logic is that you had already seen most of the movie so why would you want to get the same thing. Well, that's what you paid for. You are wanting to have the right to pay for ONE movie, but get TWO. Why stop there? You could bring that second movie back and say that didn't work either. Just keep going until you see EVERY movie on the new release wall. You paid for "The Queen" and that's exactly what Blockbuster was willing to offer you.
