Complaint Review: Blockbuster Video - Centreville Virginia

To the gentleperson who responded on 1/20: Psalm 50:19-21 You might try framing your comments more constructively in the future.

To the gentleperson who responded on 1/20: Psalm 50:19-21 You might try framing your comments more constructively in the future.

It amazes me how stupid people can be. BB is a business and even a franchise store has to disclose it's policies. They are posted in the store, on the receipts,everywhere. The problem is no one bothers to read them until there is a problem. Let me clarify a few points for the morons that watch movies because they're too stupid to know how to read a book: 1) 3 days is not three days from the moment you rent a movie, it's 3 calendar days. I've seen people rent a movie in the morning and bring it back the same day. Does that mean they shouldn't be charged a rental fee? Even if you get a movie late at night that is still DAY ONE. Get it? 2)There are NO late fees but morons have abused this new policy so much by keeping movies for weeks that BB will have to revise or do away with that policy to keep from raising it's prices. Notice how there are fewer and fewer new titles on the shelf? It's because people won't bring the d**n movies back! 3) BB is a business and is owned by a bigger business and will never go away. Lawsuits mean nothing because they are the only game in town. Even if you use Netflix that doesn't matter. They now offer on-line rentals that will soon surpass everyone else. 4)To avoid fees just watch the movie and bring it back on time or at least within 30 days (while that policy lasts). And don't piss the person off behind the counter or they will mess your account up!

Just remember one thing that since this is the internet and this site gets hits day after day then the info gets compiled and then if BB tries to do more sleezy tricks up their sleeves then they will go down. A giant company such as them can't go on like this and you know it as well as anyone working for the company. All that has to happen is someone be a turn coat in the company and then the giant company will fall down.

Pete, As I had stated to Becky in my initial reply, the 3-day versus 2-day rental period may have to do with whether or not it is a Corporate-owned or Franchise store. As for the No Late Fees, it's true there are none. Now, you have an additional 7 days past the due date printed on the receipt to return the rental item. If it is not returned by that time, BB assumes you wish to buy the item, and charges it to your account. You then have 30 days to return for a refund, less (in most cases) a $1.25 restocking fee. Now I will sit back and wait for the next volley from Steve in Philly.

The BB I frequent doesn't have the 3-day rental. There's a 2-day rental and a 1-week rental. They also advertise 'no late fees', but I've never had to find out if this is really so.

Steve, Yes, the lawsuit brought against Blockbuster by the NJAG has been settled. Not bad, took just under a year to run through the courts. By the way, how many changes has Blockbuster made since that lawsuit was filed to make sure it's customers are well informed? I personally have seen several. And that's nationwide, not just in NJ. The amount they have to pay to NJ is a mere pitance. The lawsuit is settled, and Blockbuster is moving on. I'm still wainting until the end of this year to prove you wrong about the demise of Blockbuster. And yes, my name and location are correct as stated below.

Blockbuster has settled a lawsuit brought by New Jersey over the nations largest movie rental chains end of late fees policy AG Peter Harvey says BB has agreed to pay more than $140k and will continue to take steps to notify customers about the terms 75k customers in the Garden State will receive credits for the restocking fees that they paid totalling 90k The state will receive the rest. The state sued BB last year, saying the company FAILED TO DISCLOSE KEY TERMS IN THE POLICY. The suit said customers weren't told overdue games and film rentals are automatically converted to a sale on the eighth day after the due date. Okay Patrick or whats your name. BB has lost some of their groove and we shall all hear more on the rest of the country.

Becky, Having been a former Store Manager, I think I can explain the rental period for you. If you rented on 12/25, that is considered "Day #1". Now, I realize that you may have rented the video close to closing time, but it is still considered the 1st day. That means the video is then due back by closing on 12/27. So your three rental days are 12/25, 12/26 and 12/27. Also, it seems this may be a franchise store, and not a corporate store. Corporate stores all have return times of Noon on the 3rd day, and the rentals are considered 2-day, not 3-day. And finally, Blockbuster never got into trouble about the rental periods or return times. They simply got enough complaints that they revised the due dates from closing on the 2nd day, to Noon on the 3rd day, so that customers would have a few more hours in which to return their videos. They were never forced to do this by the courts or anything. I'm not sure how it works at this particular store, but the due date and time should also be printed on your receipt. And since this seems to be a franchise store, they also may not participate in the "No Late Fee" campaign, which I think will be going away anyhow.