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  • Report:  #23876

Complaint Review: BJ's Wholesale Club - Waldorf Maryland

Reported By:
- Waldorf, Maryland,
Submitted:
Updated:

BJ's Wholesale Club
Smallwood Dr Waldorf, 20603 Maryland, U.S.A.
Web:
N/A
Tell us has your experience with this business or person been good? What's this?
In the last 6 months alone, I have had so many probelms with BJ's and their management.

To start it off, my mother put me on her card. When I went to get my picture and my card, I was told I had to pay. I told the woman, that my mother had already paid and given my information, she was told that I only have to get my picture done to get my card. Well, the woman continued to argue, so I went to find my mom. We returned to the desk and my mom gave the woman her receipt.

She got rudeand started punching things in the computer. Then she asked for my first name, I told her and she says, well, your not on here. The manager came up, he asked what the problem was, we told him. He asked for my name, again, I told them he said, she's right it isn't here. We got upset, we had the receipt and didn't know what the problem was. After going round and round, it turns out, they had my name misspelled.

How, hard was it to figure out that they spelled my name wrong. I don't have a complicated name. My name is April yet they spelled it Apeal. Come on.

Fine, that was over. Well, my mom was getting coupons for BJ's in the mail and gave me the one's that I could use for my family. These were really good coupons, yet everytime I went to purchase these items, they all of a sudden didn't carry them. Not out of stock, but no longer carried them (At leasts thats what they said). Then when the coupons were no good, they started carring the product again.

Their explaination to me was, "We have to make room for new items and stop carring them, sometimes for a short peroid of time." OK, Whatever.

I went in one day to purchase a box of diapers, anyone that has children, knows these are expensive and best to by from a wholesale. Well, their generic brand was $16.99, then I see a sign for Pampers for $24.99. Well, I picked up the Pampers. I buy my items and begin to leave wondering, what did I buy?? The diapers ran up $39.99, big difference. I went to the service desk, she looks them up and comes up with what I was charged, I told her I didn't want to the diapers if they weren't going to give them to me for what the sign said. She insisted I read the sign wrong.

After awhile she finally walked back and got the sign and brought them back. Then she says, "The sign was in the wrong place." I said, "No, read the sign it is exactly what I brought." Then she kept arguing that there ws another Pmapers of the same size, etc that was the $24.99. Nope, they were the only style Pampers back there peroid. I again told her, I just wanted my money back, because I wasn't paying a different price then what the sign said. Well, then she starts getting loud with me and making a big sceen.

I asked for her manager. She came out and asked what my problem was, just as rudely as that read. I again said, "I just want my money back, I' not going to buy these diapers, when the price on the sign says different." She gets ruder with me, and says, "I don't understand what your problem is." She looks at the receipt and says, "This is the right price." I showed her the sign that was up. She says, "The signs are easily switch, mamam."

I got really pissed, I've been standing here for 40 minutes waiting for my money. I then said, "I'm sorry, is there a probelm with getting my money back. I think I've made it clear, I don't want them, I'm not paying a different price, I just want my money back." Then the woman gets snappy and insists I changed the sign. Again, they were the only style Pampers, duh!!!

All it is, is that BJ's not only didn't want to correct the price, but wanted me to keep the diapers and go home. Afetr another 15 minutes with this woman, I told her, "Look, I have had to listen to you two tell me I can't read, cursing at me, and acting like I'm stupid. Get this through your heads, I just want my money back. If I have to start throwing a tantrum like the two of you to do that, then I will."

Finally, I got my money back. I still don't get it, all I wanted was my money back.

I've seen this same manager do this and insult customers many many times. I wonder if she knows, she's only embarrassing herself. These are just a couple of the "Unforgetable" instances at BJ's you wouldn't believe how people get treated on a daily base.

April

Waldorf, Maryland

Click here to read other Rip Off Reports on BJ's Wholesale


11 Updates & Rebuttals

Michael

Waldorf,
Maryland,
U.S.A.
Signage in Retail

#2Consumer Suggestion

Fri, December 21, 2007

Yes, signs get moved, but some people flat out do not read every single word or check barcodes. I worked retail for 4 years and you learn, a lot. Customers love to move things to get something for nothing. I joined BJ's recently, but that is because of a move that puts me near one. One of my friends was with them when he lived within 10 minutes of one and had no issues whatsoever. Something tells me the person did not read the sign word for word, regardless of where it is. Size, style, you name it, makes a difference. Also, compare barcodes, yes, I know, time consuming, but better than wasting your time arguing later.


ADAM

Anchorage,
Alaska,
U.S.A.
IMAGINE THAT, APRIL HAD ANOTHER HARD TIME

#3Consumer Comment

Tue, October 26, 2004

You still don't get it. If you are out looking for a hard time, there will always be someone around willing to give it to you. With all the trouble you and Dale have conducting business, you must be doing something wrong. Belligerance oft times begets belligerance. By the same token courteous behavior most often is returned. If you and Dale ever came to my place of business,I'd first throw you out on your ear,then have the police give you a trespass warning. And I'd be doing you a kindness as the great state of Alaska is a make my day state. Heck we don't even need a permit to carry a concealed weapon.But don't worry,I don't even own a firearm and I surely have no desire to visit any town that would tolerate poeple like you for a minute.Ever hear of the "golden rule"? You should look it up and try it for a week or two. You might actually be able to conduct some business with no hassles and even make a friend or two. I'm sure you don't have enough to play a game mixed doubles or even chess.


Lucille

Stuart,
Florida,
U.S.A.
Responding to Badmouthing BJ's Wholesale Club

#4Consumer Comment

Sat, April 12, 2003

I understand that the shopper is angry and frustrated at the level of service she received at BJ's Wholesale Club. I am also a member and realize that there are some negative aspects about the warehouse shopping experience. But it is just that, warehouse shopping and not department store shopping. While there is no excuse for rude behavior and, if I was that Mgr. I would have immediately given the shopper her money back, I think there is a difficulty with the signs the warehouse clubs use. They are on velcro strips and are easily moved or knocked off. Also, these clubs do not have alot of staff to handle all the necessary jobs. The staff is not out on the sales floors and are knowledgeable about the merchandise like dept stores but I like paying a lot less then dept store prices. I bought a 32 inch television last year for $340 and the same tv was about $200 more in a Best Buy. I have saved about 15 cents a gallon on gas too. Another thing I noticed is that if you see something you like you should buy it right away because sometimes you go in a week later and they are all gone. Maybe this shopper should talk to the General Manager of the club. I bet he knows this other manager is rude to people and could get rid of her. She needs to switch her career from retail to something else.


Lucille

Stuart,
Florida,
U.S.A.
Responding to Badmouthing BJ's Wholesale Club

#5Consumer Comment

Sat, April 12, 2003

I understand that the shopper is angry and frustrated at the level of service she received at BJ's Wholesale Club. I am also a member and realize that there are some negative aspects about the warehouse shopping experience. But it is just that, warehouse shopping and not department store shopping. While there is no excuse for rude behavior and, if I was that Mgr. I would have immediately given the shopper her money back, I think there is a difficulty with the signs the warehouse clubs use. They are on velcro strips and are easily moved or knocked off. Also, these clubs do not have alot of staff to handle all the necessary jobs. The staff is not out on the sales floors and are knowledgeable about the merchandise like dept stores but I like paying a lot less then dept store prices. I bought a 32 inch television last year for $340 and the same tv was about $200 more in a Best Buy. I have saved about 15 cents a gallon on gas too. Another thing I noticed is that if you see something you like you should buy it right away because sometimes you go in a week later and they are all gone. Maybe this shopper should talk to the General Manager of the club. I bet he knows this other manager is rude to people and could get rid of her. She needs to switch her career from retail to something else.


Lucille

Stuart,
Florida,
U.S.A.
Responding to Badmouthing BJ's Wholesale Club

#6Consumer Comment

Sat, April 12, 2003

I understand that the shopper is angry and frustrated at the level of service she received at BJ's Wholesale Club. I am also a member and realize that there are some negative aspects about the warehouse shopping experience. But it is just that, warehouse shopping and not department store shopping. While there is no excuse for rude behavior and, if I was that Mgr. I would have immediately given the shopper her money back, I think there is a difficulty with the signs the warehouse clubs use. They are on velcro strips and are easily moved or knocked off. Also, these clubs do not have alot of staff to handle all the necessary jobs. The staff is not out on the sales floors and are knowledgeable about the merchandise like dept stores but I like paying a lot less then dept store prices. I bought a 32 inch television last year for $340 and the same tv was about $200 more in a Best Buy. I have saved about 15 cents a gallon on gas too. Another thing I noticed is that if you see something you like you should buy it right away because sometimes you go in a week later and they are all gone. Maybe this shopper should talk to the General Manager of the club. I bet he knows this other manager is rude to people and could get rid of her. She needs to switch her career from retail to something else.


Lucille

Stuart,
Florida,
U.S.A.
Responding to Badmouthing BJ's Wholesale Club

#7Consumer Comment

Sat, April 12, 2003

I understand that the shopper is angry and frustrated at the level of service she received at BJ's Wholesale Club. I am also a member and realize that there are some negative aspects about the warehouse shopping experience. But it is just that, warehouse shopping and not department store shopping. While there is no excuse for rude behavior and, if I was that Mgr. I would have immediately given the shopper her money back, I think there is a difficulty with the signs the warehouse clubs use. They are on velcro strips and are easily moved or knocked off. Also, these clubs do not have alot of staff to handle all the necessary jobs. The staff is not out on the sales floors and are knowledgeable about the merchandise like dept stores but I like paying a lot less then dept store prices. I bought a 32 inch television last year for $340 and the same tv was about $200 more in a Best Buy. I have saved about 15 cents a gallon on gas too. Another thing I noticed is that if you see something you like you should buy it right away because sometimes you go in a week later and they are all gone. Maybe this shopper should talk to the General Manager of the club. I bet he knows this other manager is rude to people and could get rid of her. She needs to switch her career from retail to something else.


To Jim

#80

Wed, December 11, 2002

Unbelievable, where do you say anything in reference to this report? I report the truth about companies, if you can't take that, then I would suggest you find yourself a better hobby. I have not down graded companies that I know have been falsely reported, I rebuttal what is really true. I don't just make reports on Bad Business', but rebuttal on the good ones, so that people know someone has lied to them. So, really get a life. No where in any of my reports did I claim to have advance degrees, I said that I hold 2 Associate degrees and several licenses. What wrong, you don't hold even a GED? Must not if you thought an Associate degree was advanced. As to your picture of me, wow, your way off and sad. But, I'll play along, I picture you as a lonely, bald, fat, big ears, big nose, extra thick glasses that used to be the president of the chest club. A little boy with no hopes of ever finding a woman (or a real man at that), no real job, no nothing. So grow up. I don't care what you THINK of me, your not worth caring about. Are you educated enough to know what a consumer advocate is? Appearently not, or you wouldn't waist my time or anyone elses at that matter. This is not a site for you to go through a make fun of ones grammer. So sorry if I insulted you by not spell checking my posts. Again, you sad-sad man. I don't know what the hell you keep reading or if your just a real drunk, but yes, I have management experience in retail. But the only place that I've made reference to getting screwed over in, was Lowes, and if you read that rebuttal, I stood up for Lowes, Duh. I never stated anywhere that I was or ever have been a fauilure at anything including life. Quite the opposite. I am quite proud of my accomplishments and at my age, even prouder. As to arguing with anyone who disagrees with me, whatever. I argue with people that are narrowminded, make false claims or cliams that have no relivance (like yours). I have argued with those that have made claims into my person reports, that have no clue what the hell their talking about. So, in close, open your narrow little eyes and get a life.


Jimmy

Tampa,
Florida,
U.S.A.
I agree with Christina

#9Consumer Comment

Mon, December 09, 2002

Gee April, I think Christina is right, you seem to be an authority on everything and provide lame advice to other consumers (you have experienced most of the same issues). I have read many of your posts and you state you are highly educated and hold many advanced degrees, but you can not spell or structure a sentence if your life depended on it. You state have been a manager in many retail occupancies. But, someone is always out to get you and that leads to your leaving them. It seems that every store or restaurant that you visit, every employee you encounter is rude, crude or an idiot. This also goes for anyone that happens to disagree with you. I picture you as a short, fat bottle blond that dropped out of school because they just didn't understand you. You have a problem with yourself and your situation in life and feel that everyone else is the reason for your failures. Oh yeah, I know you will say I am an Idiot like Christina but that's what makes us special.........


False Advertising

#100

Fri, December 06, 2002

I recently received a BJ's toy book. In it they list and picture the Icee Maker for $17.99. Since receiving the book 2 1/2 weeks ago, I have been into the store every other day. Not one time have I seen it nor seen any place on the shelf that it may have been nor seen any price tag listed on the shelf for the product. This was important for me to find, my children have asked for this item for christmas and this was the lowest price we found. I also received a coupon for any purchase over $50, you take $10 off. That would have been great. With 3 children, anyone knows this would save us a little this year.

Finally, on Tuesday night, I went in and again didn't see it or any place for it, so I went to the service desk thinking that maybe they've just been out of them or maybe they are on back order. That does happen at this time of year. Anyone looking for a Leappad last year knows this. After standing there for 15 minutes waiting for someone to come to the service desk, a woman approaches and asked if she could help me. I told her I was looking for the Icee Maker and haven't seen it. I asked if maybe they have been back ordered or out of stock. I also asked if maybe she knew if they were placed in a different area of the store. She said she didn't know what the Icee maker was, so she couldn't tell me off hand and would have to look in the computer. She did, then tells me that the store has discountinued them and don't sell them. I told her I just received their toy book and it was in there that's why I've been waisting my time coming in every other day to find it. She said she doesn't know why it would be in their toy book.

Then she says, well she was there Sunday and that they were in the toy section and that there were at least 10, she saw them beside the girl toys. That's bull, I was there they wen't. She just finished telling me that they haven't sold them, that she didn't know what they were, yet all of a sudden she knew what they were and they did sell them. What??? This is the kind of crap this store always pulls. My membership expires in March and no, there is no way I would renew it.

Their general prices exceeds Sam's club anyway. They even have a sign where their tobacco products are stating, "We sell tobacco products for the lowest price allowed by the state." That isn't true. I do smoke, I know. I can go anywhere, even 7-11 and by them cheaper. Amazing.


All you can do is whine!

#110

Tue, September 24, 2002

I don't put down all the people and business in Waldorf. First and foremost, I put down idiots like yourself. Appearently, you nothing nothing better to do, then to rebuttal my reports on the bad business in Southern Maryland. This is the Bad Bussiness Bureau, duh!?!?! Oh that's right your just someone that has too much time on your hands, either you need to stay in school or get laid!! I guess you've never been to BJ's because you can't afford their membership!

Get a life, will you!!!


Christina

Waldorf,
Maryland,
Sorry

#12Consumer Comment

Sun, September 22, 2002

You are a very unhappy person to be putting down every person and every business in Waldorf. If you are so unhappy here, why are you staying?

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