Complaint Review: BJ's Wholesale Club - Fairfield Connecticut

I purchased a TV from this store.  When I got home I discovered it was a used TV because a Neltflix account was set up on it already.  The picture was ok.  A week later the price dropped $20, but rather than take it back, I kept it since it was already mounted on a wall mount.  A few months later the Ethernet port failed and I could not longer access my Netflix account.  I next tried to use it as a Computer Monitor and that does not work either.  Perhaps this is why it was returned earlier.  I went in to the store to ask for a copy of my receipt because I lost it and wanted a copy for the extended warranty paperwork.  After waiting 45 minutes and still they could not produce it, I was told just to bring it in and they would replace it.  I had to go out of town on an emergency and when I returned I brought it to the store and was told I had to go through a warranty replacement.  I hoped this would not be too difficult.  While waiting for the paperwork, I did some food shopping.  I could not leave without my card.  I did get a copy of the sale receipt (finally) and the warranty plan, and my card back, however, when I approached the cashier, he immediately removed my TV, even though I told him is was mine--not even in a box, and failed to return it when I left.  I did not realize until I got home that I didn't have it.  I made numerous phone calls, and got treated quite rudely but the store manager and put off and delayed time and again.  I wanted it back for a trip I was taking the next days, since the picture still worked for BlueRay and broadcast TV.  Finally they told me I left with it, which is a lie.  They say they saw it on video but would not allow me to see it.  I asked for a photo of an image showing it and was told the quality was so poor you could not make it out.  WTF?  They acted like I stole the TV, when I didn't.  I had a receipt for it on me.

I called to get the name of the general manager and regional manager and they refused to give me this information.  I was given the address and telephone number of the store--which I already knew, and a corporate number that requires a known extension to reach anyone.  It is effectively impossible to complain about how I was treated.

I was screwed over five times on this one transaction.  I was sold a used TV.  The price dropped a week after I bought it, they could not provide me with a copy of the receipt when I stopped in for it, instead I was promised a free replacement, when I brought the TV it, they eventually produced a copy of the receipt and told me it was too late for a replacement, and finally they stole my TV right off my cart when I brought it in as requested.

What I expected.  

1.  A new TV

2.  Price protection without having to bring the whole TV back in.

3.  A replacement when it was offered to me after waiting 45 minutes.

4.  A copy of the receipt.

5.  To be able to leave with, if not a new TV, as least my old one.

What I got.

1.  A receipt for a TV they kept

2.  High Blood Pressure and danger of a stroke.

3.  One whole day and two trips to the store wasted.

4.  A rude manager.

5.  Being lied to by several store employees.

What you may get--if you buy a TV, is it is probably refurbished and not new.

On a separate subject.  The parking lot shakes when cars drive on it.  It feels like it could collapse at any moment.