- Report: #950450
Complaint Review: Big G Express - Shelbyville Tennessee
Reported By:
Tony -
Athens, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Big G Express
190 Hawkins Drive Shelbyville, Tennessee, United States of America
Phone:
1-800-684-9140
Web:
www.biggexpress.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Big G Express overcharged for hotel & cab, fire drivers for no good reason Shelbyville, Tennessee
While at Big G Express, I was told that I would be home "most weekends" and that I'd receive 2500 - 2700 miles per week. I NEVER hit 2500 miles much less anything over that. Some weeks I had between 1600 - 2000. When you are the breadwinner in the family, and paying all the bills, you need as many miles as possible. There pay is also laughable. With 5 years verifiable experience, I was only getting .33 per mile. If I harassed them almost daily I'd get home on the weekends. If I didn't say anything, or only sent one message, they "forgot" about me and my hometime. When I did get home, I was lucky to get a restart on some occasions. Most of the time I did get at least 48 hours at home. Some days I didn't get in until late Friday or early Saturday and would have to leave Sunday. NOT good hometime in my opinion. They have an "open door policy" supposedly. That is a HUGE joke! You either don't get called back, have to leave messages, or you are told that they will do what they can. IF you hear the last comment from Bill Hillin things might be ok for a week or two. After that they are back to crap. Insurance is over $100 for self & wife and isn't even a 'real' insurance company.
Now, to the heart of the matter. I was at the Gladeville, TN terminal on 9/28/2012 waiting for a load to send me home. I was given one that was a 12 hr trip that would require me to leave out Sunday morning, before my restart was complete, and require me to stop an hour or two away from the receiver. I told them all of this in a nice way and said I'd like to actually get to spend some time with my family. I'm not like you guys that get to go home every day. Please find me another load. Now, this is an employee owned company AND is NON forced dispatch so I hadn't done anything wrong. I go in THREE HOURS later and ask my dispatcher what's up? We have a nice friendly discussion and occasionally throw in a few colorful words...as we always do (because we actually got along!). I'm given a load, asked to bring an empty trailer over from across the street for $25, and then get my load. Well, as soon as that's done, I got a message to go see David Speers. I went to talk to him, he didn't know what it was about, he checked his messages and said "oh...they want me to fire you". Say what!? That's what it says, fire you. Why? No reason given. Seriously? Yep. Ok, let me go pack my truck and let my wife know. So, since TN is a fire at will state and they don't have to tell you anything guess...just GUESS...what their reason was????? They fired me because I said a bad word in the office! Yep, a truck driver cussed....and so did his dispatcher...and there was no warning whatsoever! So, if you choose Big G you better keep your mouth SHUT and your head DOWN otherwise you'll be out in the street and jobless. FYI - My wife had to drive 300 miles to pick me up, with our son, AND Big G charged me $50 for a cab and almost $95 for 5 hours in a hotel!!! Yeah, it wasn't the Ritz either. We're talking America's Best Value Inn...like...$40 max!
Now, to the heart of the matter. I was at the Gladeville, TN terminal on 9/28/2012 waiting for a load to send me home. I was given one that was a 12 hr trip that would require me to leave out Sunday morning, before my restart was complete, and require me to stop an hour or two away from the receiver. I told them all of this in a nice way and said I'd like to actually get to spend some time with my family. I'm not like you guys that get to go home every day. Please find me another load. Now, this is an employee owned company AND is NON forced dispatch so I hadn't done anything wrong. I go in THREE HOURS later and ask my dispatcher what's up? We have a nice friendly discussion and occasionally throw in a few colorful words...as we always do (because we actually got along!). I'm given a load, asked to bring an empty trailer over from across the street for $25, and then get my load. Well, as soon as that's done, I got a message to go see David Speers. I went to talk to him, he didn't know what it was about, he checked his messages and said "oh...they want me to fire you". Say what!? That's what it says, fire you. Why? No reason given. Seriously? Yep. Ok, let me go pack my truck and let my wife know. So, since TN is a fire at will state and they don't have to tell you anything guess...just GUESS...what their reason was????? They fired me because I said a bad word in the office! Yep, a truck driver cussed....and so did his dispatcher...and there was no warning whatsoever! So, if you choose Big G you better keep your mouth SHUT and your head DOWN otherwise you'll be out in the street and jobless. FYI - My wife had to drive 300 miles to pick me up, with our son, AND Big G charged me $50 for a cab and almost $95 for 5 hours in a hotel!!! Yeah, it wasn't the Ritz either. We're talking America's Best Value Inn...like...$40 max!
5 Updates & Rebuttals
Anthony
Cullman,Alabama,
United States
Dont agree
#2UPDATE Employee
Sun, July 22, 2018
I've been driving 45 years an big g is one of the best I've seen hands down they will back you completely unless your just an idiot so if you get mistreated id have to question what you did big g actually takes care of there drivers an im home every weekend from Friday till Monday or Tuesday my choice
Richard
GREENSBORO,North Carolina,
U.S.A.
"your out of your comfort zone"....
#3General Comment
Tue, October 30, 2012
I agree with JT, but also I'ts plain to see that you are not cut out for trucking, you need to have thick skin for this job. Your best bet, before you start needing anger management is to give it up, or drive local in your home town, or something like that. You can't make money on the road if your only gonna stay out for one trip. If thats all you can handle, well you need to leave trucking and start doing something with your higher education. Good luck to you friend, I would call your Driver, but you are far from it....
Tony
Athens,Georgia,
United States of America
education level...really?
#4Author of original report
Thu, October 04, 2012
J.T. - FYI I have a COLLEGE DEGREE in drafting! I am more educated than 90% of the other drivers on the road. Considering I served my country with the US Navy, and I have a college education, I think I deserve to let a bad word slip in every now and then. By the way, I NEVER....NEVER...in my whole 5 years of driving cussed at a shipper or receiver or any other kind of customer. If I could find a local job I would. They are few and far between and don't pay enough to cover the basic bills. Big G screwed up...plain and simple.
Tony
Athens,Georgia,
United States of America
whine?
#5Author of original report
Thu, October 04, 2012
You think it's ok to just take whatever miles they give, no matter how few and be happy with very little hometime? Man, I've been driving on and off for the past 10 years! 5 years of nothing but driving. The squeaky wheel gets the oil ya know? How are you supposed to get what you want if you don't say anything? Please explain.
JT Williams
Nashville,United States of America
Fired
#6Consumer Comment
Thu, October 04, 2012
Well there is always more to a drivers story than what is told. But on on the other hand, companies also do what they please as well. But you told on yourself driver. You whined too much. You obviously have not been driving very long. This business is not a travel agent. It is in the freight business. Maybe you need to work at McDonalds. I am not taking up for Big G, but they did screw up. No mention of getting performance write ups. Even though Tennessee is a right to work state, not having those will cost them unemployment payments being made to you. Good luck on your next opportunity, and quit whining. This business is trucking, and requires you to be away from home PERIOD! As, far as the charges, they have to provide you copies of your deductions and reasons for the charge. But it sounds like they were billed for two days and deducted it from you. Foul language always shows your education level. If you cussed them, then you cussed their customers. Very unprofessional!
