- Report: #667431
Complaint Review: Bidz.com - Internet
Reported By:
James -
Pasadena, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bidz.com
Internet, United States of America
Phone:
Web:
www.bidz.com
Categories:
Business Rating:
(0)
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Bidz.com Overpriced and misrepresented jewelry, Internet
I bought a necklace from Bidz.com. The final bid price was $62.00, but the necklace actually cost $75.14, before tax, because of a buyer's premium and shipping and handling. The amount of these charges are not disclosed until they have already charged your credit card. At that point, there is no way to cancel the transaction.
The necklace was junk. It is the thinnest piece of gold jewelry I've ever seen. I think of it as a cheap lesson in imaginative ripoffs.
In reading other complaint letters, it is apparent that Bidz does not honor their return policies - even after deducting the 15% return charge they impose.
Next time, I'll check the complaint sites first.
1 Updates & Rebuttals
Customer Service Team
Culver City,California,
U.S.A.
Bidz.com
#2REBUTTAL Individual responds
Tue, January 04, 2011
Dear James,
We would like to begin by apologizing for any inconvenience you may have experienced.
As our customer, we believe you should feel good about your purchase.Please know our items are backed by our 100% Money Back Guarantee. If you receive an item that is not as described we will refund 100% of the purchase price, plus any shipping costs you may have incurred.
We also provide detailed descriptions for every item being auctioned off; Information such as the metal type, gram weight, brand name if available, color, shape, length, among other useful information. All of this is provided so that every customer can make an informed decision. If for any reason you are not fully satisfied, you may also return the item. Customers have 30 days to return the merchandise.
In regards to the payment, all the information is disclosed prior to the payment being submitted. On the final checkout page, customers see a breakdown of all their charges, this is done so that customers can review it.
Customers are given:(Below this information is where customers can enter their card details.)
1. Merchandise Subtotal
2. Discount total if any
3. Service Total (if any requested)
4. Shipping & Handling total
5. Buyers Auction Fee
6. Tax (if applicable according to state)
7. GRAND TOTAL
Before the card details are entered customers can always go back on the page or wait exit out, also, if any questions arise they are free to contact us.
Our customer service team is available for assistance 24 hours a day 7 days a week.
If you have any questions or concerns, please feel free to contact us.
Thank you,
Bidz.com<
