- Report: #952652
Complaint Review: bidz.com - Culver California
Reported By:
Dave from Sydney -
BOTANY NSW, Other, Australia
Submitted:
Updated:
-
Author Confirmed
Why?
bidz.com
Culver, California, United States of America
Phone:
Web:
www.bidz.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
bidz.com Horrible service Culver, California
Had won a ring at an auction. The item was listed as available for resizing from size 4 to size 10. The resizing fee was $25 and I chose to resize to #10 and paid my invoice in full. Then the bidz.com had asked me for my personal information that I refused to provide due to security reasons. They had settled the dispute and charged my Amex card. And after that my real trouble began.
Their Live Chat works in a peculiar sort of way. You e-mail your request and wait for them to e-mail you back. The seemingly simple process takes hours. And every time somebody else is answering you, obviously ignorant of other employees' preceding e-mails. So I would get a request for a resizing fee on a number of times. then, on the same number of times somebody would apologize for the payment request.
Then another personality would let me know that the resizing woul be unavailable at all. Yet another employee would e-mail me the information that the resizing was available up to the #8. I would agree to that just to get informed by somebody else that the ring could not be resized. Then another e-mail would come with a demand for a resizing fee. And the merry-go-round would resume its spin again. I have placed complaints with BBB, econsumer.gov, Californian DCA and the FTC.
Their Live Chat works in a peculiar sort of way. You e-mail your request and wait for them to e-mail you back. The seemingly simple process takes hours. And every time somebody else is answering you, obviously ignorant of other employees' preceding e-mails. So I would get a request for a resizing fee on a number of times. then, on the same number of times somebody would apologize for the payment request.
Then another personality would let me know that the resizing woul be unavailable at all. Yet another employee would e-mail me the information that the resizing was available up to the #8. I would agree to that just to get informed by somebody else that the ring could not be resized. Then another e-mail would come with a demand for a resizing fee. And the merry-go-round would resume its spin again. I have placed complaints with BBB, econsumer.gov, Californian DCA and the FTC.
