Bethea jenner
Milford,#2REBUTTAL Individual responds
Wed, December 02, 2009
Dear Gloria,
I am very surprised by your complaint and want to do all I can to rectify it. If I understand your complaint correctly, it seems that you ordered a product, but canceled the order before you received it and then you received an invoice for it. Unfortunately, there isnt sufficient information here regarding your account to be able to access it at this time. So please contact my customer service department with your full name and address, as well as your account number if you have it, and we will certainly get things in order. I always work with my customers to address and resolve their complaints.
Sincerely,
Bethea Jenner