- Report: #1292175
Complaint Review: BestBuy - Mooresville North Carolina
Reported By:
Michael -
mooresville, North Carolina, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
BestBuy
633 River Hwy, Mooresville Mooresville, 28117 North Carolina, USA
Phone:
(704) 799-3255
Web:
http://www.bestbuy.com/
Categories:
Business Rating:
(0)
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BestBuy Will not uphold warranties/return policy Mooresville North Carolina
The first day of 2016 I returned a laptop to Bestbuy as my time of purchase and warrenty states I could. I returned the laptop to exchange it for a higher quality one within my allowed time. The new laptop I received from bestbuy is more expensive which I expected. It was having a mother bored issue, I had the protection warrenty and geaksquad warrenty to protect me with this type of problem. I attempted to get geaksquad to repair it but said they cannot, they tried to send it out to the manufactor, but could not.
Geak squad told me my only option is return it and pick out something else, or reorder the same laptop VIA online through bestbuy.com. Upon the 'exchange' of giving them my broke laptop, to order the new one online the customer service rep hands me a receipt and she first said 'I must tell you in person first, You got a warning that you will not be able to exchange, or return any more items for any given reason for the next 365days" She then handed me a receipt that states the same thing! I dont understand why...but this means my previously puchased items, the new laptop, and any item i ever baught that has an extra warrenty covered on it cannot be returned to the store, it can only be repaired, if not repaireable I am out of luck. So things like my Pc parts, headphones, soundbar, ect. All warrenties will still be active but cannot use the return warrenty due to returning a total of 2 laptops?
They claim i need to file a dispute with corprate and send them a letter and wait 60 days for an answer. This is absolute bull! I paid extra money 100's of dollars on many many diffrent items over the last few months/year and just for bestbuy to say they will not refund any amount of money toward any items with 'extended' warrenties or any items within the 10-15 day 'any reason' return policy. So, even my new laptop, I puchased an extended, geaksquad service plan warrenty, and one year manufacture warrenty for $300. Which dose not matter for the first year because its not returnable and from what geaksquad stated previously, not repaireable in many ways. So if it breaks I need to attempt to return it to the manufacture not bestbuy. I asked their courprate why and they said the System thinks im a fraud?! No one not even 90% of bestbuy employees has heard of this. Seems the only ones ever heard of this are the ones who was deemed the fraud. Bestbuy dose not care, will not cancel it, Even though it was only 2 total items returned i checked and it counted my geaksquad plans as an extra return as well. I would love to sue them for this! If nothing I want my money back on the items i paid extended warrenties for that falls off within the year i can not return any ideas(this year)
