Complaint Review: Bestbuy - Katy Texas

they do suck, an hdmi cable for hd tvs are around 160 but employees can get them for 20 exactly. so figure the cost and i got fired cus i installed a head unit for my mom. i was like screw best buy cus the pay sucks and the benefits also suck. goood thing i gotta job on the day i was fired. so i'm workin for AT&T startin at 15.45 an hour just answerin peoples calls on the phone. compared to dealin with idiotic customers allday :D they gave me the choice of resigning or just having them send the stuff to HR and have them do the recommending if i should get fired or not i was lke this is going into my records so i will be resigning. so yea workin in bb is crap and its gonna suck especially with low pay.

I have to laugh when I see these complaints that Best Buy is a Rip Off because they're making a profit from its customers while the employees get nice discounts! Yes, isn't it nice to work for a company who gives back to its employees? Wow! What a concept!

I worked for America West and I, as well as my husband and children, flew for FREE! My parents were lucky enough to benefit from my employment as they only paid $15 each way on all AWA flights! Oh get this... we could fly on all the other airlines for huge discounted rates! Amazing, isn't it? So, is AWA a rip off for charging customers to fly their airline?!

Prior to working for an airline, I was a travel agent, and guess what? The airlines, hotel, and resorts gave the travel agents free trips and resort stays as well. This allowed the travel agent to have "hands on" knowledge of the places they were selling. Another wacky concept!

So, all of you ranting and raving about a company giving its employees special perks that the general consumer doesn't get, I suggest this: Go work for a company with the perks you want and stop complaining! Ask your friends what fringe benefits they get from their job. Every job I've ever had came with some cool perk that the public didn't get.

I've read all of above text with interest.

First, Best Buy's pricing is regionally competetive to other retailer's in the consumer electronics market. Best Buy's decision to offer their employees a discount of a percent over "cost", versus a straight percentage off the retail price as many other retailers do, is their choice. Almost every major retailer provides some type of "discount" to their employees.

What's worse, is purchasing something from a major discount retailer like Wal*Mart, later to discover that they made something to the tune of 200% margin! Yes, it does happen!

I very often purchase items at other stores because, more often than you probably believe, I can get a better deal there than I can with my employee discount.

Employees do not qualify for Manufacturer's rebates. So, again, very often I will purchase an item at full retail price to take advantage of the rebate.

Oh, and I don't believe that I've ever not received a rebate. In fact, since my wife is so ademant that rebates are sent in immediately, we've received a few that we weren't technically entitled to (employee purchase... sent the rebate in anyway... why not?).

Best Buy to date has some 650 stores across the US, and I can definately say that they are not all the same. My store lets a lot of customers "walk" instead of pressuring them on a sale. Unfortunately, many of them go to competitors and wind up buying something that I had educated them about. My only hope is that I was able to allow them to make an informed decision and not be pressured into buying something they didn't need due to ignorance.

And what about the 14 year old boy that tried to return the GameBoy game... that didn't have a game in the box? Oh, yeah... he would buy a game, very carefully open the bottom, remove the legitimate game, fill the box with trash (to make it heavier), then return it for a full cash refund (that's how he paid... and the ONLY way to get a cash refund). He did that twice; once to two separate Customer Service Reps. He was almost caught the third time, and hasn't been seen since.

That's theft! Which is rampant in retail. Unfortunately, we all as consumers, pay for thieves.

How about listening constantly to customers whine and complain because they don't simply read (and I've read every receipt... the same text on every one) what is provided to them. You tend to become very cold.

I deal with awesome customers every day. I also deal with a lot of self absorbed idiots that somehow think that I personally, or Best Buy, owe them something. Every one of THEM thinks I'm a jag because I won't give them my price. Whatever.

My family has been in retail for a long time (collectively now about 25 years), and we tell each other the same stories.

So it's not just Best Buy, it's retail. And it's gotten that way from unreasonable customers.

File all of the lawsuits you want, it will be many, many years before you lose... your mind and your money.

I'm not defending Best Buy, I'm defending myself as an employee.

My best advice if you have a dispute, is to calmly present it to the purchasing store's customer service. Then a manager if you're not satisfied. If they can not resolve the issue, ask them for the corporate number (I even think you can make contact at 888-BESTBUY -- go figure).

Trust me, the worst way to get an issue resolved is to get irate. Corporate will here from the store before you can hang up and redial.

Good luck.

I am not a Best buy Employee. In fact, I've never been in a Best Buy and I dont even know if they exist in this Great Country of Canada.

However, I do know that Employees get a discount, sometimes not even that much, because they work there and often deserve it. Its like an extra 'bonus' for being employed, as well as encouraging the employees THEMSELVES to shop at that store to further the profits along. Give a little, get a little. Like investing.

The fact you think that you pay too much is rather selfish of you. Reguardless how 'stupid' an employee is, they do work there, and have to deal with jerks and homophobic idiots like those shown here who think they're nothing but homos and morons.

We do have Wal Mart and other places here, and I know a good many people who work at WM who are very bright people. Sometimes its not even the Employees fault for not doing something right. I've been burned because I was misinformed by my manager.

I'm not defending Best buy, but I'm not attacking it either. Instead, I am saying that you are wrong to say such things about the employees, families of employees, and their discounts. The businesses must make a profit by raising prices... I worked in one pet store that jacked prices up by TWICE the cost we bought them at, to make a profit!... and we were STILL the cheapest fish store in town, and the best quality one as well, for being so cheap. Employees got 25 percent off so we weren't getting it at 'cost' either. Its part of how to run a business.

If you were the person you claimed to be, you would know this.

Maybe you really are some incredibly unlucky person who had all these bad things happen to you. I've had some unusual things happen to me to, streaks of bad luck and such, so it is entirely possible. You can shove whatever you like up my a*s, that doesn't mean I have to believe you. There are 2 sides to every story; people always tell a story in the light most favorable to them.

I AM NOT A BEST BUY EMPLOYEE. I would never, in my entire life, work for them. If you can think of some way for me to prove to you that I do not work for them, I would be more than happy to prove it. I am not, and never have been, an employee, manager, or otherwise worked for Best Buy.

They are a bad company. If it weren't for my husband's discount, I WOULD NOT SHOP THERE. Before he worked there, I used to go out of my way to not shop there. Even with my husband working there, I don't like shopping there. If I can find it somewhere else for cheaper, I will go somewhere else. But truthfully; even WITHOUT the discount, most of the things I shop for are cheaper there!! Unfortunatly we don't have the luxury of shopping wherever we want regardless of price, so we buy there even though we don't like it.

Are the people who work there total, complete morons? MOST of them, yes. Management doesn't care if their people are well trained or not; even my husband was thrown into his department with NO TRAINING, and his first week he was almost always ALONE on the floor. But he took it upon himself to learn, on his own off-work time, everything he needed to know about what he was selling, and now in less than 1 year since he moved to that department, he is 2nd salesperson only to the department manager. When I went there a while back to buy a CD/MP3 deck for my car, I was told by the salesperson AND the install person that that deck did NOT play MP3s, it only had an input attachment to attach a MP3 player like an ipod! Of course this was totally WRONG, though I think it was just because they were ignorant and not that they were lying. BUT I, as the CONSUMER, took it upon myself to find out the truth, and then corrected the two associates who did not know. And I was very happy with my deck, which of course, DID play MP3s.

First you give a story with only the bare facts, without going into depth; THEN you call me nasty names because I contradict you, and THEN you finally go into depth on your stories. Like I said, maybe you really did just have a string of bad luck. That's no excuse for your behavior and your nasty words, though, especially in a public forum.

Can it take longer to get your store credit for a call-in PRP? I'm sure it probably can. I was not contradicting your story; I was merely relating one of my own. You should always read your brochure, however!!! The PS2 I had to do that with CLEARLY SAID that we would have to call in.

Best Buy computer check out systems only bring up the choices available for the item at check out. If it has a PRP, it will ONLY SHOW THE PRP. It IS possible that she printed it on the wrong brochure, but it would still clearly show on your reciept what it was you purchased. SOMETIMES, the MANUFACTURER of the item will change it's policy on what it wants to do. I had this happen on the CD deck I mentioned previously; when I purchased it, it was a PRP, but about a year later, my husband found out it was switched to a PSP. I was having minor trouble with it; nothing serious, just annoying. Since it wasn't anything hurting my enjoyment of the product, I didn't bother doing anything about it, but Best Buy did at one point offer me a store credit of what I had paid for the deck.

And again, regarding the CD issue, as I said there are always 2 sides to every story. If it happened, it was probably not exactly 100% as you said, because again, there would have been no reason to get a manager involved. They don't care about returning something as trivial as a CD; it wouldn't be worth their time to cause a problem like that, unless there were circumstances you aren't conveying. And I'm sure they did send you a letter of apology and a refund; I would probably send you a form letter and $15 or so to shut your nasty wanna-be macho redneck mouth too.

1. I've never "crossed the border", in my life, having moved here from New England, where both my husband and I were born and raised. Furthermore, we've only lived in California for about 10 months, so I guess we're not the California morons that you claim we are.

2. We do not have any type of Best Buy 401K or any other type of retirement plan. We don't even have a particularly good medical plan, and we pay through the nose for it to boot.

3. I have quite a busy life actually, with a well-paying job and a home to take care of. The only reason I'm still keeping up with this is because the site emails me every time something new is posted here.

If you can explain to me, using grown-up words and without calling me names, WHY I am a moron, I'll be very happy to listen. Otherwise, go back to whatever it is you do, and stop bothering the rest of us.

To Jessica from California:

You said that
"You are obviously confusing PRPs (Product REPLACEMENT Plans) and PSPs (Product SERVICE Plans)."
YOU ARE OBVIOUSLY WRONG! I know exactly what I am talking about the 2 year PRP (Product Replacement plan) or can you read minds to know what that I meant something else. When I bought my mp3 player, my portable discman and a few other things under $200 I was told by the associate at the checkout that the PRP...can you read yes PRP PRP PRP meant you just bring the item into the store and they give you a new one on the spot, I had this told to me over three times about a PRP!!! And when my discman broke and the mp3 player broke guess what the shortest time period from the time I called till I got the credit was 1 month yes 1 month...or were you living at my house and just held it off when it came in 5 days since you know everthing.


Secondly, you said "Also, I don't believe for one second the story about a manager opening up an unopened CD and then not allowing the return:" I don't give a s**t what you believe it happened and I had to call the corporate number here in Houston to get a refund eventually since this did happen believe what you want to smart a*s. I have a letter of apology here in my drawer to prove this fact want it shoved up you're a*s to see if you get it right?


Third, since you think Best Buy can do no wrong explain this situation...I bought a CDRW drive there in May of 2001 and the dumbass at the checkout sold me a PRP..yes PRP I said it right on the item...but guess what CDRW drives aren't covered by the PRP so when it broke I was s**t out of luck the 800 number people wouldn't help me and neither would the manager in the store, they refunded my money for the warranty but I could have made interest in the stock market or bank that they screwed me out of. Or did I sell the warranty to myself since the employees can do no wrong..Yes I have the papers and drives still and I can stamp it into you're forehead if you don't believe me.


You want to try again since you're a little slow, I have documentation to back up every claim i've made all you are is an obvious manager or employee who sticks up for the store so much you can't even believe they do any wrong.

this is more in response to the oringal post a consumer complaining that he is paying too much because an employee gets the item for less.

that really just shows me that americans are rude, and really do complain about everything.

most are lawsuit happy. look at canadian lawsuit statistcs, and then think to yourself "what is wrong with me"

seriously you stupid white b***h, you are a moron!! Screw bestbuy screw you and screw your husband!! I guess bestbuy is giving you homo's a good 401k plan!! and yes bestbuy is a rip off!! b***h, you cant admit it!! stop responding back you w***e, and get a life!! In california all you bestbuy employees are morons, and b***h re-read my big houston, again!! you dont know how to read huh

oh then you might be a Beener!! crossing the border all the time huh??

a little bit slow?? you stupid b***h, ill stick my d**k in your mouth you f**king w***e!! tell your husband to f*ck himself

Big from Houston: You are obviously confusing PRPs (Product REPLACEMENT Plans) and PSPs (Product SERVICE Plans).

Best Buy offers PRPs on smaller items, like Toasters, CD Players, and Cordless Phones. They give you PSPs on bigger things, like Fridges, TVs, and Computers.

Some items, like Car Stereos, can be one or the other; for instance, Stereo Company A may offer only a PRP, but Stero Company B may require a PSP.

And there are some items, like video game systems, where you get a PRP, but you do have to call in to take care of it. In that situation, Best Buy sends you a return label with postage, you slap it on a box and send it in, and then they send you a store credit in the amount of the original purchase price. My husband and I had to do this when our PlayStation 2 broke. The entire ordeal took about 5 days, from when we first called until when we got our credit.

With a PRP that can be redeemed in the store, all you have to do is bring in the original item, go to Customer Service, and explain the problem. With a PSP, you have to call the telephone number that came on your Explination of Benefits, and they will set up service for you. I had to do this myself with a 27" Television once, and was very happy. They came to my home, took the TV (No need to drag it anywhere myself), fixed it, and then brought it back and put it right where it belonged.

Yes, salespeople in the store can be misleading. The best thing to do is to never assume that they know what they're talking about. Actually, you never even HAVE to talk to the sales person about it: Best Buy keeps all their PRP and PSP brochures throughout the store (They are the yellow & black tri-fold brochures) and you can at any time grab one and read EXACTLY what the plan is all about.

I'm sick and tired of people whining because they are uninformed consumers. Also, I don't believe for one second the story about a manager opening up an unopened CD and then not allowing the return: Unless you say, knew the manager and you two were enemies or something, it just wouldn't have happened, because an associate would have had NO REASON TO CALL A MANAGER FOR THE RETURN: If it was unopened and you had a reciept, it would have been a regular return without any problem.

And for the last time, the EMPLOYEE DISCOUNT is NOT A RIP OFF. Best Buy, like every other store IN THE WORLD, charges more for what they sell than what they paid for it!!! You are all just upset because there are people out there who get items for a better price than you do. Best Buy has a very generous employee discount, and the rules regarding it are also much more generous than other stores. You all should be more upset at the OTHER stores that sell the same items for the same price, but only give their employees, say, a 10% discount. That's a MUCH bigger ripoff, when you know what the store's cost is.

If you want the employee discount, you should become an employee!!!!! They don't rip you off: It's not like you go there for, I don't know, a CD and they rip you off. If you go to Best Buy, most CDs cost between $13.99 and $15.99. If you went to a store like FYE or Strawberries you could expect to pay $19.99 or MORE for the same CD!!! THAT is a ripoff.

Also, please remember that when Best Buy releases a new movie or CD that is going to be popular, they usually do it BELOW COST. That brand-new CD you've been dying for that you go there and pay $9.99 for? Best Buy is LOSING MONEY on it. And that new hot movie that's only $13.99 or $14.99? Yup, they're losing money again!

Some of you are probably happy about that. And yes, their motives aren't ENTIRELY pure: They are giving people a sale they can't pass up on the hopes that they'll buy some other things too, or that they'll be sufficiently impressed to return in the future.

Anyone else want to try? Because I'll be happy to teach anyone who is a little slow until you all understand!!

I shouldn't even deign to reply to this again. If you want to hate Best Buy, that's fine, you go right ahead. There's days I'd like to take a missile to the place myself. But at least be able to back up your feelings and opinions, unlike the original poster who doesn't think Best Buy should make a profit, or 'Andrew' who seems to think that anyone who likes Best Buy, or even perhaps does not like them but sticks up for them in some way, is a "f*g" who must "take it up the a*s".

I can assure all the readers, I am neither of those things, being both happily married to a member of the opposite sex, and frankly having no interest in the second, shall we say, suggestion. However, I am someone who:

A: Does not particularly like Best Buy that much.
And B: Shops there anyway.

I am in the unique situation of disliking BB both as a customer and as the wife of an employee. I believe they discriminate, and I don't agree with many of their policies. As a customer, I frequently find employees who have no idea what they're talking about, and either lie to the customer because they don't care enough to find out the truth, or haven't been properly trained in the first place. Now I do realize that the average person would not be in the situation that I am. But as a consumer, it is also your duty to be informed about what you are purchasing. You can't just expect to go into a store, BB or otherwise, and shout and scream until you get your way.

If you are truly in the right in a situation, bring documentation to back yourself up, and ask calmly and politely to speak to a supervisor or manager. If you are right, you should be taken care of without much fuss. I cannot tell you how many times I have seen people, for example, try to return an item without a reciept and expect cash back.

Even though I don't know of *any* store that will do that, the "customer" will rant and rave, claiming that they just bought it yesterday, and of course they bought it here, and what do you mean you don't sell it here, I bought it, are you calling me a liar?

I've worked in retail for many years. If you don't like it, don't shop there, that's fine: But don't arbitrarily form an opinion and call everyone who doesn't agree with you a "f*g".

I shouldn't even deign to reply to this again. If you want to hate Best Buy, that's fine, you go right ahead. There's days I'd like to take a missile to the place myself. But at least be able to back up your feelings and opinions, unlike the original poster who doesn't think Best Buy should make a profit, or 'Andrew' who seems to think that anyone who likes Best Buy, or even perhaps does not like them but sticks up for them in some way, is a "f*g" who must "take it up the a*s".

I can assure all the readers, I am neither of those things, being both happily married to a member of the opposite sex, and frankly having no interest in the second, shall we say, suggestion. However, I am someone who:

A: Does not particularly like Best Buy that much.
And B: Shops there anyway.

I am in the unique situation of disliking BB both as a customer and as the wife of an employee. I believe they discriminate, and I don't agree with many of their policies. As a customer, I frequently find employees who have no idea what they're talking about, and either lie to the customer because they don't care enough to find out the truth, or haven't been properly trained in the first place. Now I do realize that the average person would not be in the situation that I am. But as a consumer, it is also your duty to be informed about what you are purchasing. You can't just expect to go into a store, BB or otherwise, and shout and scream until you get your way.

If you are truly in the right in a situation, bring documentation to back yourself up, and ask calmly and politely to speak to a supervisor or manager. If you are right, you should be taken care of without much fuss. I cannot tell you how many times I have seen people, for example, try to return an item without a reciept and expect cash back.

Even though I don't know of *any* store that will do that, the "customer" will rant and rave, claiming that they just bought it yesterday, and of course they bought it here, and what do you mean you don't sell it here, I bought it, are you calling me a liar?

I've worked in retail for many years. If you don't like it, don't shop there, that's fine: But don't arbitrarily form an opinion and call everyone who doesn't agree with you a "f*g".

I shouldn't even deign to reply to this again. If you want to hate Best Buy, that's fine, you go right ahead. There's days I'd like to take a missile to the place myself. But at least be able to back up your feelings and opinions, unlike the original poster who doesn't think Best Buy should make a profit, or 'Andrew' who seems to think that anyone who likes Best Buy, or even perhaps does not like them but sticks up for them in some way, is a "f*g" who must "take it up the a*s".

I can assure all the readers, I am neither of those things, being both happily married to a member of the opposite sex, and frankly having no interest in the second, shall we say, suggestion. However, I am someone who:

A: Does not particularly like Best Buy that much.
And B: Shops there anyway.

I am in the unique situation of disliking BB both as a customer and as the wife of an employee. I believe they discriminate, and I don't agree with many of their policies. As a customer, I frequently find employees who have no idea what they're talking about, and either lie to the customer because they don't care enough to find out the truth, or haven't been properly trained in the first place. Now I do realize that the average person would not be in the situation that I am. But as a consumer, it is also your duty to be informed about what you are purchasing. You can't just expect to go into a store, BB or otherwise, and shout and scream until you get your way.

If you are truly in the right in a situation, bring documentation to back yourself up, and ask calmly and politely to speak to a supervisor or manager. If you are right, you should be taken care of without much fuss. I cannot tell you how many times I have seen people, for example, try to return an item without a reciept and expect cash back.

Even though I don't know of *any* store that will do that, the "customer" will rant and rave, claiming that they just bought it yesterday, and of course they bought it here, and what do you mean you don't sell it here, I bought it, are you calling me a liar?

I've worked in retail for many years. If you don't like it, don't shop there, that's fine: But don't arbitrarily form an opinion and call everyone who doesn't agree with you a "f*g".

I shouldn't even deign to reply to this again. If you want to hate Best Buy, that's fine, you go right ahead. There's days I'd like to take a missile to the place myself. But at least be able to back up your feelings and opinions, unlike the original poster who doesn't think Best Buy should make a profit, or 'Andrew' who seems to think that anyone who likes Best Buy, or even perhaps does not like them but sticks up for them in some way, is a "f*g" who must "take it up the a*s".

I can assure all the readers, I am neither of those things, being both happily married to a member of the opposite sex, and frankly having no interest in the second, shall we say, suggestion. However, I am someone who:

A: Does not particularly like Best Buy that much.
And B: Shops there anyway.

I am in the unique situation of disliking BB both as a customer and as the wife of an employee. I believe they discriminate, and I don't agree with many of their policies. As a customer, I frequently find employees who have no idea what they're talking about, and either lie to the customer because they don't care enough to find out the truth, or haven't been properly trained in the first place. Now I do realize that the average person would not be in the situation that I am. But as a consumer, it is also your duty to be informed about what you are purchasing. You can't just expect to go into a store, BB or otherwise, and shout and scream until you get your way.

If you are truly in the right in a situation, bring documentation to back yourself up, and ask calmly and politely to speak to a supervisor or manager. If you are right, you should be taken care of without much fuss. I cannot tell you how many times I have seen people, for example, try to return an item without a reciept and expect cash back.

Even though I don't know of *any* store that will do that, the "customer" will rant and rave, claiming that they just bought it yesterday, and of course they bought it here, and what do you mean you don't sell it here, I bought it, are you calling me a liar?

I've worked in retail for many years. If you don't like it, don't shop there, that's fine: But don't arbitrarily form an opinion and call everyone who doesn't agree with you a "f*g".

I have shopped at the Best Buy's in the Houston area also and have to say that the employees are 100% morons, and prices are ridiculous which is why I shop online and at Circuit City now.

EVERY BEST BUY AND EVERY TIME i've bought something that a replacement plan was available for the employees told me FALSE information they told me that "when the product breaks just bring it into the store and exchange it for a new one" this is complete bullship people the replacement plan has nothing to do with bringing it to the store.

You have to call the 800 number and explain the problem, wait for them to send postage, send the product in, wait another month or two for them to send a check for store credit, the employees need to be trained better for d**n sure. I did have a friend who was an employee and his discounts were ridiculous I have to say.. items that cost me $30 would be $5 for him and such, that is a rip off if i've ever seen one.

The return policy is so bad at best buy that one time I bought a cd and when I went to return it (sealed unopened) the manager came over and opened the cd and then told me that I couldn't return it before it was open when I brought it in..take you're money elsewhere if you want deals best buy doesn't give a f*** about it's customers.

you know seriously, I think the people sticking up for bestbuy that much!! Must take it up the a*s!! I mean crap, BestBuy this and Bestbuy That! Do they even pay you enough, to stick up for them?? I mean do you really have a future at Bestbuy?? For those last two comments, man you people have issues!! And Yes BB is a Scam, Who cares about the insurance, they still get screwed!! GM's, VP's still cry over their losses!! and for you two fags, who cares about Bestbuy!! unless you take it up the a*s

you know seriously, I think the people sticking up for bestbuy that much!! Must take it up the a*s!! I mean crap, BestBuy this and Bestbuy That! Do they even pay you enough, to stick up for them?? I mean do you really have a future at Bestbuy?? For those last two comments, man you people have issues!! And Yes BB is a Scam, Who cares about the insurance, they still get screwed!! GM's, VP's still cry over their losses!! and for you two fags, who cares about Bestbuy!! unless you take it up the a*s

you know seriously, I think the people sticking up for bestbuy that much!! Must take it up the a*s!! I mean crap, BestBuy this and Bestbuy That! Do they even pay you enough, to stick up for them?? I mean do you really have a future at Bestbuy?? For those last two comments, man you people have issues!! And Yes BB is a Scam, Who cares about the insurance, they still get screwed!! GM's, VP's still cry over their losses!! and for you two fags, who cares about Bestbuy!! unless you take it up the a*s

you know seriously, I think the people sticking up for bestbuy that much!! Must take it up the a*s!! I mean crap, BestBuy this and Bestbuy That! Do they even pay you enough, to stick up for them?? I mean do you really have a future at Bestbuy?? For those last two comments, man you people have issues!! And Yes BB is a Scam, Who cares about the insurance, they still get screwed!! GM's, VP's still cry over their losses!! and for you two fags, who cares about Bestbuy!! unless you take it up the a*s

Reguarding the original comments made against Bestbuy they apparently are a clear case of the ignorant few that spoil our stores great customer base. I wont even begin to start on the profit piece because the nail has been hit. As far as the person who had to wait an hour for a laptop problem resolved why is there even a complaint?

YOU GOT A BRAND NEW LAPTOP! And for the rebates ofcourse your not getting the money if you return the laptop but had your new one had any rebates which was probably so you wouldve gotten them...Whos really trying to run a scam here. Dont blame Bestbuy for covering its angels. Oh and for the Haters that like seeing us get robbed...The company is well insured. Nobody really loses! Idiots

I cannot believe I am reading this. First of all, compare prices at Best Buy to its competitors. Typically they are lower. The goal of any business is to make money, profit is NOT a dirty word. If you want to see really cheap prices, find out what it costs for the manufacturers to make it. You can't get that price either. The reason it took the managers so long to make a decision is the fact that if it goes devo, the manufacture will only credit Best Buy if THEY deem it is normal wear and tear. If they think it is neglect or abuse, they will NOT issue a credit. And to the chump who couldn't make it at Best Buy and went to Circuit City, good luck and I am sure you will be missed. Look around, notice it isn't busy yet Best Buy is? It is for a reason. And back to the original author. If you want low rate prices, but off brands or start building stuff yourself.

Believe me i know many people who stopped shopping at Bestbuy the #1 rip off place!! Circuit City has a better policy now!! And second of yall!! you been working there for two years!! I hope you know the policy more than others!! I went to your smoggy state, and the employees are complete morons!! I had to ask 3 people what the return policy there was!! and all three who did not know where Girls!! I was testing them and they failed miserably!!! Just like BB, its a failure!! RipOFFF!!! Thats not Profit, its called stealing!! I just get happier and happier, when my friend tells me bestbuy got broken into, and lost over 100,000 $$$$ thats hillarious!! Thats what they deserve!! so far 4, i hope these people break into all of them!! anyways Bestbuy Sucks... IM pretty sure your husband is gonna start complaining!!

I am the wife of a 2-year Best Buy employee. Yes, they do have an amazing discount, however it's not wholesale. They pay Cost + 5%; that is, what Best Buy pays for the item, plus an additional 5% (for their profit). Sometimes, this is an amazing discount: On a $30 USB computer cable, you can expect to pay about $3 or $4. But on, say, a $50 computer game, the employee price would be around $43.

The "ridiculous fees" that you are talking about is called a PROFIT. Every store in the world charges more for an item than they paid for it: Otherwise, they wouldn't be making any money, and you would not be shopping with them!

If you don't like them, don't shop with them.