- Report: #1033031
Complaint Review: Best Buy - Scottsdale Nationwide
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Best Buy
Pavillions Scottsdale, Nationwide, U.S.A.
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Best Buy return policy
On 12/24/99 I purchased a Sharp YO180-P electronic organizer from Best Buy as a Christmas gift for my wife.She decided it was not something she would use and we then planned to return it.On 2/18/00 we found it unreturned in a drawer.She had thought I would return it and I had thought she would return it.This item falls under Best Buy's 30 day return privalige.Obviously we were over the 30 days.On 2/19/00 Best Buy refused to take this product back,not even for store credit.The product was still in its origonal blister pack,unopened and has a value of only $39.99.I have spent hundreds of dollars per year at Best Buy.I was not trying to return a $1800.00 laptop.This product was not opened and "played with".All I was expecting was a store credit and them to hang it on the peg to sell again.Not a chance!After contacting their customer service via e-mail I was informed that no exceptions are made on their return policy and they refused to give me the name of someone at Best Buy to persue this matter furthur.Needless to say I will never shop at Best Buy again.Here in Phoenix we have Fry's and Comp-USA for alternatives and the prices are just as good.For that matter Comp-USA allowed me to return some opened software once because it did not do what it was supposed to do.And without a hassle!This was an exception they made to their stated return policy for me.I urge everyone to find an alternative to Best Buy because sooner or later you too will fall victom to their lousy business practices.
