- Report: #322092
Complaint Review: Best Buy - Fultondale Alabama
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Best Buy
bestbuy.com/ Fultondale, Alabama, U.S.A.
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Best Buy And Refunds refunds, returns, holding money, useless policies, useless charges Fultondale Alabama
I purchased a laptop on the 20th of this month.I returned it on the 25th. I was told by the Fultondale, AL store that it my check for my refund was printed on the 26th and that it will take a week to get it from Minnesota. This is because for some reason purchases over $250 cannot be refunded in the stores. Not even up to $250 of the refund.
Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th. The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.). Even standard only takes up to 9 days in the US however I was given April 14 as the last possible date to receive the check.Best Buy obviously doesn'trealize that that is three weeks from the time the laptop was returned.So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks. Unacceptable.
Apparently four hundred and some odd dollars is to much to refund in a store but not enough for Best Buy to put a little speed into returning it to it's rightful owner. Even after they charged a 15% restocking fee, and I do not get back the $50 I purchased for a recovery CD + them setting up the computer. Oh and getting them to set up the computer . . . I was told two - three hours. Took nearly SIX. I was willing to look that over until I found myself out nearly $100 and them holding the rest of MY money. My future purchases will not be made at any Best Buy stores, regardless of how low the price is. I knew it was a mistake when I decided to purchase from them instead of compusa. I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores. That will not happen again.
Cp2006
Birmingham, Alabama
U.S.A.
Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th. The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.). Even standard only takes up to 9 days in the US however I was given April 14 as the last possible date to receive the check.Best Buy obviously doesn'trealize that that is three weeks from the time the laptop was returned.So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks. Unacceptable.
Apparently four hundred and some odd dollars is to much to refund in a store but not enough for Best Buy to put a little speed into returning it to it's rightful owner. Even after they charged a 15% restocking fee, and I do not get back the $50 I purchased for a recovery CD + them setting up the computer. Oh and getting them to set up the computer . . . I was told two - three hours. Took nearly SIX. I was willing to look that over until I found myself out nearly $100 and them holding the rest of MY money. My future purchases will not be made at any Best Buy stores, regardless of how low the price is. I knew it was a mistake when I decided to purchase from them instead of compusa. I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores. That will not happen again.
Cp2006
Birmingham, Alabama
U.S.A.
1 Updates & Rebuttals
Kelandant
San Diego,California,
U.S.A.
The Legality of the Policy
#2UPDATE Employee
Mon, May 19, 2008
Granted you were upset with the outcome of your experience, you have to understand why it is done. If Best Buy did not put a limit on the amount of money that they will give back in cash, they would be held responsible for giving ANY cash refund in ANY amount. The reality of it is that YOUR money was sent the bank the night that you spent it and now it sits in a business account. Would you be more disappointed if they had promised you a cash refund and you found out that you could not get a cash refund because too many people had received cash refunds before you that day? The cash tills at Best Buy are not banked with that much money and therefore cannot give returns over $250. And as far as the services, it was work that was done. If you worked a few hours at work and someone decided they needed the money more than you did, would you allow them to return the services that you completed? Remember that their are two sides to every story.
