- Report: #637714
Complaint Review: Best Buy - Dickson City Pennsylvania
Reported By:
Cassie Jones -
Dunmore, Pennsylvania, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Best Buy
Viewmont Drive Dickson City, 18519 Pennsylvania, United States of America
Phone:
Web:
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Business Rating:
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Best Buy lemon desktop computer Dickson City Pennsylvania
About 3 years ago, I bought a replacement fpr my worn out computer (10 years Old), wonderful Compaq machine). Just 3 weeks later had to return to store because of problems, one of which was the door on the cd/dvd player. Supposedly everything was fixed. Except a few weeks later, back to store again, same problems (except door on cd/dvd player0.
A few days later, told everything is working properly. Which was true for a few more weeks. Same thing all over again. This is 3 so called "fixes" of this computer. Then last time, told had to be sent out for repairs. Then I was informed had to replace hard drive which meant everything-files, etc. were lost. Good thing I had backup discs.
This is an E Machine-a Gateway product. Both the store and Gateway said not their problem with malfunctions of supposedly new computer. On first return to store, my purchase was listed under someone elses name, address & phone number. Which the store corrected to my information. Seemed like no way to find out if this machine was returned, refurbished & sold to me as new. Gateway said not their policy to just resell used equipment, store was aware of this. So, have computer that is still not working the way it should (like my old Compaq). But I do so much online, I still use it.
After the second return for "fixing" my grandson got my old Compaq working, which it did slowly, but surely on original installed AOL 4.0. Best Buy & Gateway refused my request for at least a replacement-reason, I did not buy an extended warrenty.
A few days later, told everything is working properly. Which was true for a few more weeks. Same thing all over again. This is 3 so called "fixes" of this computer. Then last time, told had to be sent out for repairs. Then I was informed had to replace hard drive which meant everything-files, etc. were lost. Good thing I had backup discs.
This is an E Machine-a Gateway product. Both the store and Gateway said not their problem with malfunctions of supposedly new computer. On first return to store, my purchase was listed under someone elses name, address & phone number. Which the store corrected to my information. Seemed like no way to find out if this machine was returned, refurbished & sold to me as new. Gateway said not their policy to just resell used equipment, store was aware of this. So, have computer that is still not working the way it should (like my old Compaq). But I do so much online, I still use it.
After the second return for "fixing" my grandson got my old Compaq working, which it did slowly, but surely on original installed AOL 4.0. Best Buy & Gateway refused my request for at least a replacement-reason, I did not buy an extended warrenty.
