- Report: #412242
Complaint Review: Best Buy - Beaverton Oregon
-
Author Confirmed
Why?
Best Buy
3055 SW Cedar Hills Blvd. Beaverton, 97005 Oregon, U.S.A.
Phone:
503-350-0559
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Best Buy Refused to replace defective product Beaverton Oregon
I received a CD/DVD set for Christmas -- Elton John's "The Red Piano." One of the DVD's is totally blank. The store will not replace the item without the receipt. However, the item is manufactured by Redline Entertainment, which is a subsidiary of Best Buy. So Best Buy is not only the seller, it is also the MAKER of the product. If I made something and it was defective, if it was brought back to me, I would cheerfully replace it as a good business practice.
Actually, I would WANT to know about anything I made that was defective!! Apparently, Best Buy does not care. My gift is in its original box, with all the discs and enclosures, and anyone could dunk the defective DVD into a DVD player and readily see that it is completely blank. You can even hold it up to the light, scan across the surface, and see that it does not have the same color tone as a disc that HAS been recorded. At any rate, I suggest that you ALWAYS save Best Buy receipts, and if you get something from that store as a gift, ask the gift giver for the receipt. I am living proof that these people will not replace a defective item, EVEN IF THEIR COMPANY MADE IT.
Lousy business practice, lousy company. Will never buy from them. Ever.
Stephen
Portland, Oregon
U.S.A.
Actually, I would WANT to know about anything I made that was defective!! Apparently, Best Buy does not care. My gift is in its original box, with all the discs and enclosures, and anyone could dunk the defective DVD into a DVD player and readily see that it is completely blank. You can even hold it up to the light, scan across the surface, and see that it does not have the same color tone as a disc that HAS been recorded. At any rate, I suggest that you ALWAYS save Best Buy receipts, and if you get something from that store as a gift, ask the gift giver for the receipt. I am living proof that these people will not replace a defective item, EVEN IF THEIR COMPANY MADE IT.
Lousy business practice, lousy company. Will never buy from them. Ever.
Stephen
Portland, Oregon
U.S.A.
2 Updates & Rebuttals
Skyhar8000
Portland,Oregon,
U.S.A.
BEST BUY FIXED MY PROBLEM
#2Author of original report
Sat, January 17, 2009
I went to another store, explained the whole thing to two people at the same time, and they replaced my defective CD/DVD set. I think that it sometimes helps to talk to two people at once. If it's just one person, then it's you versus that person. With two people, they look at each other and chat about it, and I think each of them feels: "hey, yeah, if this was my problem, I'd want some satisfaction, too!" Anyway, the second Best Buy store solved my situation, and maybe the key is just to go to a second or third store, if the first one won't help you, and explain it all over again and again till you get a bit of justice. Cheers!
Wilson
Walnut Creek,California,
U.S.A.
No receipt, no refund, that simple.
#3Consumer Comment
Thu, January 15, 2009
Best Buy or any other retailer will not exchange or refund opened DVD or CD packages because there is the possibility that the DVD or CD has been copied. If the DVD or CD packaging has not been opened, you must have the receipt to request a refund within the retailer's refund policy period. If you do not have the receipt, the retailer does not know whether you are trying to exchange merchandise on stolen property. Think about it. If you were Best Buy and someone came to your store requesting a refund or exchange with an opened DVD or CD, or a refund or exchange without a receipt, would YOU give them the exchange or receipt?
