- Report: #1335741
Complaint Review: Best Buy - Alabaster Alabama
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Why?
Best Buy
100 South Colonial Drive Alabaster, 35007 Alabama, USA
Web:
http://www.bestbuy.com/
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Best Buy Scam Took my hard drive and held for ransom Alabaster Alabama
Warranty Scam? Or did Best Buy just take my personal data and hold for ransom!
I took my Window 7 Desktop Computer to my local Best Buy Geek Squad to have my DVD drive repaired under warranty. Best Buy told me because of the type of warranty (I purchased through Geek Squad), my computer had to be sent to the Best Buy Service Center to be covered and no additional charge to me. When my computer was return to the Best Buy store, I was informed that my hard drive was replaced due to the hard drive failing a routine test. The DVD drive was not repaired and the store could not explain why the repair was not don. When I ask about my data on my original hard drive, I was instructed to contact the service center to get a back p copy. After multiple phone calls to only be routed back to my local store. I finally had an employee help me contact the service center. The service center charged me just under $190.00 which I paid via credit card to have my data copied and sent to me on an external drive. The local Best Buy store told me they did not want anything else happing to my computer, so they replaced my DVD drive using the Geek Squad team in the store. Now I have a computer with Windows 10 because Best Buy told me they could not load Windows 7 back on my pc. And all my programs and data are on an external drive. I have been spending hours attempting to reload what programs I can and working on an external drive fo access my media files and documents. After calling my local Best Buy store to file my complaint and attempt to receive a refund, I was only informed that Best Buy was sorry this happened, but they are now looking into was to improve the customer experience to prevent this from happening again.
