- Report: #261961
Complaint Review: Best Buy Golf Supply - Orangevale California
-
Author Confirmed
Why?
Best Buy Golf Supply
8745 Pathfinder Orangevale, 95662 California, U.S.A.
Phone:
916-989-9073
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Best Buy Golf Supply Will not respond to order inquires via phone or email Ripoff Orangevale California
*Author of original report: Still never heard back from them
*UPDATE Employee: We have processed over 250,000 orders please contact us if you have a problem.
*Author of original report: Customer Response
*UPDATE Employee: Can we please have your order number so we can get you taken care of
*UPDATE Employee: Can we please have your order number so we can get you taken care of
*UPDATE Employee: Can we please have your order number so we can get you taken care of
*UPDATE Employee: Very sorry for any inconvenience
I would not order anything from this website if I could do it all over again. They are not what they appear to be. The website looks professional as does their voice recording, but they do not follow through with their claims of customer service.
My personal order was placed around a month ago. Since then there have been no updates to the order status on their website and they have not returned any emails or phone calls. I have no idea what the status of my order is and when it will be filled.
So far it looks like they have quite a few complaints about customer service and they respond more to these complaints than my customer emails. My main concern is if I decided to return the clubs that they would even return an email to honor their store policy.
Overall this has been a very poor experience for me and by far the worst shopping experience I have had while shopping on the web.
I am going to sign this complaint anonymously in hopes that they will start responding to peoples emails. I also fear they would sabotage my order if they knew who I was. I will update the site when and if they respond or fill my order. Hopefully this will pressure them to do as they say.
A Customer
Atlanta, GA
Anonymous
Atlanta, Georgia
U.S.A.
My personal order was placed around a month ago. Since then there have been no updates to the order status on their website and they have not returned any emails or phone calls. I have no idea what the status of my order is and when it will be filled.
So far it looks like they have quite a few complaints about customer service and they respond more to these complaints than my customer emails. My main concern is if I decided to return the clubs that they would even return an email to honor their store policy.
Overall this has been a very poor experience for me and by far the worst shopping experience I have had while shopping on the web.
I am going to sign this complaint anonymously in hopes that they will start responding to peoples emails. I also fear they would sabotage my order if they knew who I was. I will update the site when and if they respond or fill my order. Hopefully this will pressure them to do as they say.
A Customer
Atlanta, GA
Anonymous
Atlanta, Georgia
U.S.A.
7 Updates & Rebuttals
Ken
Orangevale,California,
Very sorry for any inconvenience
#2UPDATE Employee
Tue, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
Ken
Orangevale,California,
U.S.A.
Can we please have your order number so we can get you taken care of
#3UPDATE Employee
Wed, August 15, 2007
Hello, If you can please email us with your order number or full name we can get you taken care. Thank you.
Ken
Orangevale,California,
U.S.A.
Can we please have your order number so we can get you taken care of
#4UPDATE Employee
Wed, August 15, 2007
Hello, If you can please email us with your order number or full name we can get you taken care. Thank you.
Ken
Orangevale,California,
U.S.A.
Can we please have your order number so we can get you taken care of
#5UPDATE Employee
Wed, August 15, 2007
Hello, If you can please email us with your order number or full name we can get you taken care. Thank you.
Raleigh
Greensboro,North Carolina,
U.S.A.
Customer Response
#6Author of original report
Fri, August 10, 2007
You have just responded more to my inquiries on this page than you have when I had been attempting to contact your company. No one returns emails nor phone calls. Tell me how I'm supposed to contact you if you don't return any of these? Hand written letter?
Ken
Orangevale,California,
U.S.A.
We have processed over 250,000 orders please contact us if you have a problem.
#7UPDATE Employee
Fri, August 10, 2007
Sir, We do not know your name so we do not know who you are. It is sad that you call a company a rip off when they have not charged anything or have actually taken something from you. If you have an order please contact us ASAP and we will have the situation recified and a resolution will be done. If you are a competitor as most the complaints are it is sad that this the tactics you have to use to hurt a business. This is sad to any business because anyone can post anything like yourself and you have no idea who is doing it. I guess that is why this site is being sued by numerous businesses.
Raleigh
Greensboro,North Carolina,
U.S.A.
Still never heard back from them
#8Author of original report
Tue, July 31, 2007
They still have not responded to my emails regarding the order. Buyer Beware!
