- Report: #110644
Complaint Review: Best Buy Golf Supply - Orangevale California
-
Author Not Confirmed
Why?
Best Buy Golf Supply
8745 Pathfinder Orangevale, 95662 California, U.S.A.
Phone:
877-2096381
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Best Buy Golf Supply Ripoff terrible customer service unless you like be ignored Orangevale California
When you place an order with a company and then talk to somebody on the telephone and they say your order is being assembled that day, you think, "Cool, I guess I'll be getting my stuff soon."
Then several days go by and you don't hear anything, so you call them back and the guy who answers the telephone says the order has shipped out already, so you think, "Hmmm, I guess my order will be arriving any day now."
Then weeks go by and nothing happens so you call the company and nobody calls you back. Then you write the company an e-mail. Still no response. Then you start leaving a lot of different messages at different times of the day and e-mailing the company at different e-mail addresses.
Still no response!
I have never, ever, ever in my entire life experienced such terrible customer service. You'd think after one or two messages, they'd realize that there is a paying customer who has given his business to them and rightfully deserves a response. But instead, they stress you out and ignore your requests.
Here's my advice to the company: Do not tell your customers that an order has shipped out when it hasn't. Be honest with them. Tell them the truth. Return calls and e-mails.
Oh yeah, and one more thing. I know their e-mail works because I had a friend e-mail the company pretending she was interested in placing an order. They wrote her back within five minutes, saying that an order placed today would arrive in 3-5 days. What BS!!!
I know somebody will probably log onto here and offer a rebuttal and say that their customer service has improved. But the facts speak for themselves. This has been going on with other customers over the years. And you know that for every complaint, there probably are a dozen other customers who just haven't said anything.
Do me a favor and do not buy anything from this company.
A paying customer
Saskatchewan
Canada
Click here to read other Rip Off Reports on Best Buy Golf Supply
Then several days go by and you don't hear anything, so you call them back and the guy who answers the telephone says the order has shipped out already, so you think, "Hmmm, I guess my order will be arriving any day now."
Then weeks go by and nothing happens so you call the company and nobody calls you back. Then you write the company an e-mail. Still no response. Then you start leaving a lot of different messages at different times of the day and e-mailing the company at different e-mail addresses.
Still no response!
I have never, ever, ever in my entire life experienced such terrible customer service. You'd think after one or two messages, they'd realize that there is a paying customer who has given his business to them and rightfully deserves a response. But instead, they stress you out and ignore your requests.
Here's my advice to the company: Do not tell your customers that an order has shipped out when it hasn't. Be honest with them. Tell them the truth. Return calls and e-mails.
Oh yeah, and one more thing. I know their e-mail works because I had a friend e-mail the company pretending she was interested in placing an order. They wrote her back within five minutes, saying that an order placed today would arrive in 3-5 days. What BS!!!
I know somebody will probably log onto here and offer a rebuttal and say that their customer service has improved. But the facts speak for themselves. This has been going on with other customers over the years. And you know that for every complaint, there probably are a dozen other customers who just haven't said anything.
Do me a favor and do not buy anything from this company.
A paying customer
Saskatchewan
Canada
Click here to read other Rip Off Reports on Best Buy Golf Supply
2 Updates & Rebuttals
Ken
Orangevale,California,
Very sorry for any inconvenience
#2UPDATE Employee
Tue, December 03, 2013
Dear Valued Customer, First I would like to sincerely apologize for any inconvenience that I have caused you or your family. I feel terrible for not responding earlier and staying on top of any issues that arose that should have been handled in a professional manner. We have been having supplier problems since 2004 as we distributed products for many different manufacturers. We should have communicated better with you and for that i am very sorry we did not. We were growing so quickly we did not have the man power to take care of everything the way it should have been which is my fault i should have brought on more help. I just wanted to reply to everyone that was affected and publicy apologize for the inconvenience we caused. I wish everyone a wonderful holiday season with your family.
Thank you
BBGS
Ken
Ken
Orangevale,California,
U.S.A.
Please read our policies
#3UPDATE Employee
Fri, October 22, 2004
Sir, Our policies state we do not ship any product out of state until we receive the correct documentation from the customer. This is protect our selves and our customers per mastercard,visa,amex,discover. We do apologize for any inconvenience. When we receive the information the product is shipped right away.
