- Report: #813945
Complaint Review: Best Buy Geek Squad - harriman New York
Reported By:
logicalpositiv -
, , United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Best Buy Geek Squad
harriman, New York, United States of America
Phone:
Web:
www.besbuy.com
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Best Buy Geek Squad Lost my hard drive files harriman, New York
On July 24, 2011 I brought my Best Buy purchased Compaq Desktop because of hard drive problems to the Geek Squad. I was told that the hard drive was bad and that I needed a new one. I requested that all my files be saved. I left the computer for one day while Geek Squad copied my files. When I arrived to pick up my data I was told that they could get me a new hard drive because the computer was still under warranty. I agreed. Three months later my new hard drive came in and I asked to have my files transferred to the new drive. Unfortunately the person who had attended me was not there and the files were "LOST". I was told that there would be no charge and that they were sorry, but there was nothing they could do for me. I was really upset because of the files & programs that I had. Taking the company to court would cost me more than it was worth and I asked HQ for a remedy. No one listened to me except for a superisor at Customer Service, Aaron Gauss. He was able to obtained for me an "I'm sorry" & a $100 Best Buy gift card.
1 Updates & Rebuttals
Brian
Noblesville,Indiana,
United States of America
Back up your files
#2Consumer Comment
Mon, December 26, 2011
I'm sorry you lost your files, but this is a classic example of why periodic file back ups are important. Depending on what happened to your hard drive, the files may not have been retrieveable. This is why I subscribe to one of the online back up services, files are backed up automatically everytime I update a file. Take it from this computer tech (no, I don't work for Best Buy), if you have important info on your computer, back it up.
