- Report: #330392
Complaint Review: Best Buy And HSBC Bank Nevada - Louisville Kentucky
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Best Buy And HSBC Bank Nevada
5024 Shelbyville Rd Louisville, 40207 Kentucky, U.S.A.
Phone:
502-259-9577
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Best Buy And HSBC Bank Nevada Credit Card Dropped For No Reason Louisville Kentucky
I have had a Best Buy credit card for several years. Always paid on time. Never late. Paid them off early. I got a letter saying that my credit card with Best Buy was being discontinued. I received the following e-mail Sun, Nov 25, 2007 at 4:42 PM
Dear xxxx xxxxx,
Congratulations! Your request has been processed. Your credit limit has been increased to $2000.00 at your request. You can begin to shop using your new
credit limit immediately.
Thank you for using Online Customer Care. To view your latest account information, go to hrsaccount.com and sign in.
Sincerely,
Kywand
HSBC Retail Services
****Please do not respond to this e-mail. Replies to this address can not be serviced.*****
HSBC Bank Nevada will not send or request sensitive personal or account information through e-mail or the telephone. If you receive suspicious email
or phone calls regarding your credit card account, contact us immediately at the phone number printed on the back of your credit card or on your billing
statement.
HSBC Bank Nevada, N.A., P.O. Box 703, Wood Dale, IL 60191-0703
Copyright HSBC Finance Corporation. 2007. All rights reserved.
Tonyg7
Georgetown, Indiana
U.S.A.
Dear xxxx xxxxx,
Congratulations! Your request has been processed. Your credit limit has been increased to $2000.00 at your request. You can begin to shop using your new
credit limit immediately.
Thank you for using Online Customer Care. To view your latest account information, go to hrsaccount.com and sign in.
Sincerely,
Kywand
HSBC Retail Services
****Please do not respond to this e-mail. Replies to this address can not be serviced.*****
HSBC Bank Nevada will not send or request sensitive personal or account information through e-mail or the telephone. If you receive suspicious email
or phone calls regarding your credit card account, contact us immediately at the phone number printed on the back of your credit card or on your billing
statement.
HSBC Bank Nevada, N.A., P.O. Box 703, Wood Dale, IL 60191-0703
Copyright HSBC Finance Corporation. 2007. All rights reserved.
Tonyg7
Georgetown, Indiana
U.S.A.
3 Updates & Rebuttals
J G Shrugged
Austin,Texas,
U.S.A.
Go back to the fine print of the agreement when you got the card...
#2Consumer Suggestion
Mon, May 05, 2008
Perhaps either they're not making any money off you because you pay it off in full, or perhaps they feel that you are heading towards a problem based on your outstanding balance to credit line percentages across the board. I have heard about credit lines being lower or even closed because of high balances on other cards; not sure what Congress will do about it. I know they are holding hearings but the credit card companies pulled a stunt at the last minute by stating they couldn't discuss specifics without having permission from the account holders who complained...and the permission was too overbroad.
Kristy
Beverly Hills,California,
U.S.A.
have you called HSBC?
#3UPDATE EX-employee responds
Mon, May 05, 2008
(i work for geek squad/best buy .. not HSBC) Obvious question... have you called the credit card company? the first email states that ... YOU... requested the credit line increase.. obviously if you didn't request then someone pretending to be you did.. this is one of the signs of possible identity theft.. or a mixup on the banks end. time to call the bank, run a new credit report with all 3 agencies.. specifically looking at who is making inquiries into new lines of credit.
Tonyg7
Georgetown,Indiana,
U.S.A.
Best Buy Customer Care And HSBC Update
#4Author of original report
Sun, May 04, 2008
I received this e-mail reply this morning: Best Buy Customer Care to xxxxx xxxxx>, date Sun, May 4, 2008 at 9:00 AM subject Re: Best Buy Card Services Account Information Inquiry-S169 (KMM58449703I31069L0KM) hide details 9:00 AM (5 hours ago) Reply Dear Valued Best Buy Customer, Thank you for your email inquiry dated 05/03/2008. Please be advised that based on information obtained from the consumer reporting agency, we have closed your line of credit with Best Buy. You are important to us and we appreciate your business. Sincerely, HSBC Retail Services ***Please do not respond to this e-mail. Replies to this address can not be serviced.**** HSBC Bank Nevada will not send or request sensitive personal or account information through e-mail or the telephone. If you receive suspicious email or phone calls regarding your credit card account, contact us immediately at the phone number printed on the back of your credit card or on your billing statement. HSBC Bank Nevada, N.A., P.O. Box 703, Wood Dale, IL 60191-0703 Copyright HSBC Finance Corporation. 2008. All rights reserved. Original Message Excluded: This makes no sense at all. I have never been late or missed paying any of my bills. My credit score is 704. Any constructive advice?
