Complaint Review: Beneficial - hsbc - Carol Stream Illinois

After posting about my situation and fight with Beneficial/HSBC I have gotten a lot of requests for a way to contact me so I set up a specific email address to get in touch on this. I'm gonna put it in this post, but I think it's against the rules of Ripoff Report so it might get removed, I hope it doesn't because I set it up just to gather information on Beneficial, HFC, HSBC...

So here it is, just leave the spaces out. beneficial @ mail . com. Please send me your story and if you can you can attach any handwritten statement to the email.

Also, include the standard stuff, like your name, address etc... And if YOU are comfortable providing your phone number to a complete stranger, please include it so I can contact you, and the best time to call you. If you'd rather not send your phone number, I COMPLETELY understand. And I REALLY don't want ANYONE doing something they don't want to do or don't feel comfortable with.

I hope to hear from a LOT of people that have had problems with these predators and also keep in mind that IT DOESN'T MATTER IF IT WAS 10 YEARS AGO, if you got screwed or the runaround I'd like to hear from you. And if you know anyone else you think needs to know, please pass this info along.

As always,

Cheers, S

In my last post there is an email address! I screwed up not knowing you weren't supposed to have an email address look for it with "theatsign" instead of a @ but if you are looking here you might try putting beneficial before the @ sign and mail "dot" com after.

BUT PLEASE remember this WILL NOT happen overnight and could take a while to file, there is a LOT of crap to organize and present to an attorney. And here's the MAIN thing to keep in mind just because we all are unhappy about HSBC, BENEFICIAL, etc... DOES NOT mean it can be a class action, we need to show a PATTERN of deception, fraud etc...

Also, please try to find my original report and add your comments to that post so I can keep posting updates on just that post, search for HSBC Brandon Florida, and the author in Ohio.. In the meantime I will contact the owner of this site and see if they will allow me to post my contact info but I would guess if they do let me it would on my original post.

Cheers, S

    Hello Cheers S, I need to know where to send my legal story to you. Meaning can you open an email or file where we all can get on class action list. For you to speak to all of us may be overwhelming so can you create a form of contact so we know where to send our information? Thank you for your help.

This is a thank you to S. Who wants to start a class action suit. But we need a number to call you? and a e-mail to write you. As well as a address to send the info you have asked for.
Thank you
[email protected]

I am collecting names and information for a potential class action.

Read this carefully and you'll see how to contact me and what I need. If you do a search here for HSBC and Brandon Florida you should be able to find my initial report.

A class action is a slow process but I am lining up others that have been given the run around by these predators know as Beneficial, HFC, HSBC etc...

I can also tell you that regardless of what you might read from some others saying "Beneficial doesn't have to do anything they don't want to" it's NOT necessarily true. If we can show a PATTERN OF DECEPTION and UNFAIR TRADE PRACTICES, like, promising loan modifications if you do "X" and you fulfill your part of the agreement and then they renege, we have potential grounds for a class action.

Anyways here's my story, see if it sounds at all familiar.

I was offered a 6 month trial modification that would convert to a permanent modification if "you make all 6 payments on time" I did and then they backed out. I have come across A LOT of people that were promised the same thing and have started to collect names, addresses, phone numbers, contact information and details of your experience while dealing with Beneficial, HFC, HSBC and all other subsidiaries of HSBC, to begin to develop a legitimate class for a potential full blown class action, lawsuit.

This won't be easy but we gotta start somewhere and be serious about collecting any documents that would back up our claims. I need sworn, notarized statements that detail the experiences you, and anyone else, have had while trying to get a loan modification from any entity owned and or, operated by HSBC or any of their partners.

So, if this is something you're willing to do I need to speak with you ASAP!

Also, if you know or can find others that have been through the HSBC wringer, and lied to, promised modification that never happened or any other type of bad experience PLEASE let them know about what I am trying to do and have them contact me at Beneficial"the at sign"mail.com. But understand I will need sworn, notarized statements that explains in detail your experiences while dealing with Beneficial, HFC and HSBC etc...

These statements don't need to be anything fancy you can even hand write what happened to you during your dealings with Beneficial, HFC and HSBC. Just write or type what happened take it to a notary and sign it in front of the notary and then have them notarize it.

DON'T embellish your story keep it honest, simple and straightforward. Include dates, phone calls, who you talked to and any other details you feel we might need to know, BUT, keep in mind the simpler the better, and if you have paperwork that you feel supports your statement attach it to your notarized statement and include in your statement a line that says something like "see the attached documents".

That's where we are right now, and any help you can provide will be greatly appreciated! This will be a long process but the sooner we start the sooner we might get some relief from the predator know as HSBC.

I look forward to hearing from ANYONE that wants to be involved. And PLEASE pass this information along to anyone you think might be interested in this action or has suffered because of the conduct of Beneficial, HSBC, any of its subsidiaries or any of their partners. And if anyone has any information that links Beneficial, HSBC etc... to ANY other financial institution we'd REALLY like to hear from you.

Again, I urge you to pass this information along to ANYONE that might be interested in becoming part of this action. We will need a LOT of "Plaintiffs" to make this work. Also feel free to contact me with any questions or, even better, suggestions.

Feel free to contact me with any questions. I'll do my best to answer them as best I can

Cheers, S

HSBC/Beneficial whatever they want to call themselves.  Count me in.  I'm in Louisiana.  These people are shameless.

Its been over 4 yrs. And still NOTHING!!! had happened. HFC is still pulling the same things. Why is this still happening?
Its because NO!!! attorneys see any profit for taking this case.
SO WE THE PEOPLE keep on getting the shaft. 

Just wanted to state that I am a victim of Beneficial as well, and would like to join with the original poster in doing something about them. In her complaint she stated the following:

"...I am trying to put together a class action lawsuit against the entire company not just the mortgage division because they have the same corruption no matter what division, if you have been wronged by this company and want to come forward and be part of the lawsuit please get in touch with me..."

I am going to be contacting and obtaining an Atty regarding beneficial as well. 

  I have done done the same thing.  Have written State Attorney General, Consumer Financial Protection and everyone I could think of.  I have been going back and forth with them since June 2012.  Include me if you file a class action.

These people are ripoffs and don't care.

My Mom optained a second mortgage from HFC prior to her death.

In 2009, HFC threatened to foreclose on her house because we (the beneficiaries) refused to pay them.

I am not sure what action the Class Action Suit was going to take, but we received a letter from HFC last week stating that the mortgage was DISCHARGED!

We own the house now and will decide what to do with it since we all have our own homes.

I wish you all the best and hope the lawsuit works in your favor.

 Please include me.  I am still fighting with these people.  I can't seem to find an attorney willing to go after them.  They have retaliated against me and forced my to file bankruptcy.

They HAVE TO BE STOPPED.

If there is a lawsuit please count me in.

 I currently have a pending lawsuit against HFC/HSBC filed in USDC Middle District of Tennessee which I filed pro se. It has been in court since Sept. 2010. I am now in need of an attorney to assist me with this case because it has gotten beyond my ability to handle it properly. I have been unable to find one in my immediate area qualified and willing/able to take the case. Ive come way to far to give up now.
 
This company foreclosed on my home 3 times, all without merit. The first two times I paid their ridiculous  amounts to stop the sale of my home. Both times they lied about making account current. They kept adding more charges and always showing account past due no matter what I did. The third time I said enough is enough and filed suit against them.
 
But Im in need of legal help/advice now or my case may get dismissed due to my lack of legal knowledge and ability to meet court criteria.
Contact me via email: [email protected] with any info or help.

Sign me up for the Class Action suit against these morons.  Why can't we get any justice from the goverment with this company?  This is awful.

I have had problems with HFC for 7 years since I got suckered into a mortgage. I have got a modification that I had problems with. I am trying to stay current on my mortgage for 2 more years so that I can refinance with someone else. My credit is shot and my family has suffered the worst type of stress because of HFC. I cannot believe they are still in business after all this.

I am with you. I have had enough of HFC lies. And money taking, ENOUGH IS ENOUGH

contact me at [email protected] 

Well Jim, the lawyers are starting to line up.  My friend, who's ex-wife took out a HFC/HSBC loan and left him holding the bag, just received notice of a class action lawsuit against HFC/HSBC for violating foreclosure and lending laws.

Fact:  HFC/HSBC has violated the law by NOT disclosing reasonable information to the customer.  It doesn't matter that the people were late in making payments.  The customer, with good intent, tried to recitify the situation by contacting the company for information to resolve the issue and HFC/HSBC failed to disclose information that would allow the customer to reaonsable resolve the issue.  These are not whiners.  These customers were acting in good faith; HFC/HSBC was not.

If you think HFC/HSBC is providing good service to its customer, why don't you go work for them.  Oh, that's right.  HFC/HSBC isn't an american company.  You would have to move to CHINA to work for the Hong Kong & Shanghai Banking Corporation (HSBC). 

Did you ask them the REASON for the $300 increase? Was there some change in value? Was there some escrow change? Do you have an adjustable rate mortgage? Is your insurance in effect? The picture you're trying to paint is out of the clear blue sky they decided to break the contract and pick on you demanding $300 more per month and when you ask them they don't give you a reason. If my mortgage company hit me with a $300 increase on a FIXED RATE mortgage, I'd be on the phone demanding answers rather than screaming fraud. So then, what did they say was the cause of the increase?

we have been fighting with hsbc/hfc beneficial for couple yrs now payments always on time and they raised ours 300 dollars a month with out notification we have filed for help with the company and they have denied us twice now. keep plugging on we do have some help on our side but it is very frustrating long process where we get phone calls from hfc/hsbc beneficial 4 or 5 xs a day pretty much harrassing us 

So then, where are all the lawyers?  They all want to make money and the more the better!  If these lawyers were so-o-o-o sure you whiners had a case, they'd offer their services on a contingent fee basis which means they don't get a penny unless YOU win.  Nobody has come forward, have they?  They hear this crap all the time.  Somebody fails to make their payment LIKE THEY PROMISED TO, the lender begins the collections efforts and all of a sudden the lender is the big, bad wolf all because the borrower FAILED to do what they promised to do...PAY ON TIME!  Then suddenly the lender is illegal, the lender is made up of con-artists, the lender is this and the lender is that.

FACT 1:  Borrowers turn on the collections efforts when they fail to make payments.

FACT 2:  Lenders have every right under the law to collect what they were promised.

FACT 3:  When the lender begins the collections efforts, the average deadbeat comes up with any imaginable excuse to discredit the lender but the lender was so great when they approved you loan, right?

FACT 4:  These whiners have nothing more than a plain and simple failure to perform under the contract they signed matter to which the lender has begun collections efforts.

FACT 5:  When you don't pay your bills and YOU turn on the collections efforts...quite obviously YOU have NO CASE. 

THAT'S WHY LAWYERS ARE NOT BANGING DOWN THE DOORS TO REPRESENT WHINERS.  YOU HAVE NO CASE TO WIN, THEY CAN'T MAKE MONEY.

No, I don't work for HSBC!  Re-read your posts.  Sounds like spoiled children here.

SHALOM!!!!!

My husband and I would like to take part in the class action lawsuit against Beneficial. If you read our report, I stated we would be interested in this if anyone else is. Despite what "Jim" said, I believe we do have a legitimate case.

Bottom line with HFC/Beneficial is their continual and blatant failure to disclose information that a reaonsable person would expect.  When a HFC customer asks, "What amount money does HFC require to make this loan current and safe?"  A reasonable person would expect the number to include penalities, late fees and late interest fees and late principal fees, interest and principal.  Time and time again, HFC/Beneficial fails to disclose, in telephone conversations and writing, these additional fees.  Then HFC/Beneficial adds penalities and fees on top of unpaid penalities and fees, compounding the issue for the customer and all unbeknown to the customer because HFC/Beneficial failed to disclose this information to the customer.

This is criminal because it didn't happen once, it didn't happen in just Minnesota, it is HFC/Beneficial company culture not to disclose this information, in writing or on the telephone.  It is the continual and blatant failure of HFC/Beneficial to disclose this information under reasonable circumstances that violates the law.  If other lending institutions operated this way, it would be considered normal expected operations for the lending community and the system would collapse.  It is NOT the norm for other lending institutions and therefore, what HFC/Beneficial is doing is criminal.

I don't have a loan with HFC/Beneficial.  I have never had a loan with HFC/Beneficial.  I don't work for HFC/Beneficial.  I am not a lawyer.  I don't even work for a bank or lending institution.  I am a consumer who is concerned that this company is allowed to operate this way. 

Failure to disclose, in writing, such financials matter is in direct violation of the Federal Trade Commission and lending laws.  HFC/Beneficial should be fined severely by the US government.  If the Feds knew how much money they could get from HFC/Beneficial for these violations of the law, they would be taking action now.  Forget contact your state representatives, contact the Federal government.  Let our Federal government know what HFC/Beneficial is doing and point out, there are fines to be had.

please give a update.  i have call the banking of commissions for my state also.  i am working with the short dept.  i want to keep my house and they  do not care.  I cry every night when my kids aren't around.  If you have any informartion please let me know.  If i can help with any of my information I would be glad to past it on

We've had this exact same scenario happen only we went behind because they refused to aknowlege we had homeowners insurance and tacked on their insurance. Then when we wouldn't pay it (because we already had insurance and had it the whole time) they held our payment and wouldn't apply it to the loan thus acessing late fees that they never credited us back. I've got a foreclosure date of 1/1/12 after being promised that the late fees would be tacked onto the end of the loan and that no further payment was necessary for December. I have an appointment with my lawyer and because of your post I will be contacting my attourney general

The same exact promises were made to us..I would love to figure out how to get a list of who else was promised the same to group together for some type of retaliation/class action

Contrary to what the clown stated above, (obvious HSBC employee) there are a lot of people this company has taken advantage of, more than likely during vulnerable times in their lives, such as myself.  My business professionals who had hit some bumps in the road.  The first being at the inception of our mortgage a few years back.  I was not getting a paycheck, and we had just depleted our savings and racked up our credit card as my wifes salary wasnt able to cover the mortgage and living expenses.  At this point in time, we were contacted by a Beneficial representative regrading a mortgage refi to assist with the payoff of our debt.  After seeing the terms, we had walked out.  In turn we received countless calls to come back and reassess their offer, as it will only be temporary, and as we wont have any other options.  Well we did, and we were promised that there are a few new programs that are coming out that would be perfect for us and reduce our rate from 10.3 down to as low as sub 6.  At the very least, as long as we make our payments on time for 6 month periods the rate will be reduced accordingly.  Well here we are, 4 years later, Real Estate taxes increased 110%, wifes business not doing well at all due to the economy, and still at the exorbninant rate.  We are on the brink of foreclosure and they will not work with us, stating that we have too much expendible income.  They will not however share their information leading to those results.

I have also submitted a complaint with the NYS Banking Assoc. if anyone else has any suggestions it would be appreciated!

Listen I am not talking about a case built on people who simply do not want to pay their mortgage I am talking about a bank who in their original contract states that they have these programs and they are available to their clients at anytime so that no collection activities have to occur and then when hardship occurs they refuse to honor their side of the contract and allow the person to take part in one of the programs that was promised to them in their contract.  I am talking about a bank who sends out appraisers that falsify appraisals and tell people that their house is worth more than it really is so the bank can get more money and leave you upside down on your house so you have no equity or ability to get away or to refinance with another bank. I am talking about a bank who changes some of the terms in your original contract without your knowledge or consent and then forges your name to the document.  I am talking about a bank who takes out multiple mortgages on your home without your knowledge or consent and forges your signature on those documents. I am talking about a bank who holds your on time payments(left your bank account before the due date)  until they are late so they can add additional charges and interest.  I am talking about a bank that applies your payment to someone elses account and then takes months to correct it and then goes and reports you late ruining your credit and charges you fees for a missed or late payment and refuses to correct their mistake.  I am talking about a bank who lies commits fraud, forgery, and theft.  That is what this case is about.  That is why this bank has been sued at least once that I know of and lost and had to pay out millions. This case is based on facts and broken laws. 

There are a lot of hard working, responsible people out there who could never imagine that something horrific could happen to them leaving them unable to provide for themselves or to go out and get a second or third job.  These people ask for help and there is nothing wrong with asking for some help especially when that help was promised and then when it is not delivered it can be devastating.  So until you have walked a mile in their shoes you should not and have no right to pass judgment, one day you might find yourself needing help.

The reason any attorney won't get involved in a case is because they are fairly certain THERE IS NO CASE!  If there is NO CASE, they won't get any fee!  Yes, its that simple and no, there is not some ridiculous "grand conspiracy" to get anybody!

The "case" you guys are trying to make is that you fail to live up to your contractual obligations and the lender then begins their collections efforts.  You wanted them to lend you the money but when you don't make the payments YOU AGREED to make on time, then you cry and whine because the lender begins collections efforts!

No lender is under any obligation to "help" anyone or to "be understanding", "feel sorry", "give a break" to anyone...PERIOD!  The cold hard facts of life are when a lender agrees to lend us money, we agree to pay it back with payments on or before the due date...PERIOD!  It doesn't matter if when have a job, get sick, experience family situations or any other excuse...we are on the hook for that payment when it is due and not when we want or can pay it!

I know so many of you aren't going to like what you've just read but it is what it is.  If you are having problems meeting your obligations due to cash flow...then there is only ONE way to solve that problem...you INCREASE CASH FLOW!  You get a second or part time job or the spouse gets a job, whatever.  Sure, it isn't easy but whoever said life was?

My sister's husband passed away 12-25-08 and she has been dealing with Beneficial/HSBC since.  She has hired, and fired, two attorneys because they seem to tuck their tail and run from this company. 

So we filed complaints with the NC Attorney General's office.  They investigated, told her to hire an attorney because they do not handle "personal cases".  We have also filed complaints with the NC Commission of Banks, who has been investigating this case for 15 months now.  They have contacted several people at HSBC Corporate and requested information, which has never been received.  My sister has had two foreclosure hearings that have both been postponed, one by HSBC and one by their Trustee. 

 She does not have the money to keep hiring attorneys that do nothing.  We have contacted the media, but have not had a response.  We are definitely ready for the next step, because they told her that her house would be sold June 2, 2010.  I have lots of info to give on this company so feel free to contact me about a Class Action Lawsuit....and soon!!!

I to have a report on file in reference to this most dishonest company. How do we organize a class action lawsuit? These people supposedly bought the rights to service my mortgage in one of those security pool deals and wound up losing all my mortgage docs including the note, (if they ever had it to lose because that has yet to be proven.) They have tried to illegally foreclose on me, only unable to because they claim to be the owner of my mortgage and can't prove it. We need to organize against them.

My husband and I have had nothing but grief with HSBC Beneficial. We took out a 2nd on our home in about 2004. At that time it was with HFC, who later was bought out by, or became, HSBC Beneficial. That's when the trouble began.

When HFC had our note we could see the balance going down monthly. Then HSBC came into the picture. Every month the balance is MORE than the month before. At present we owe more than we did on the original note! It's ridiculous!

No one will talk to you and forget it if you want to get any kind of documention from them. Supervisiors will not call you back, no one has any original loan documents or is able to give you a full accounting of payments made. If they do provide you with anything it is in a format that NO ONE can discern. And even then if you can even slightly make it out it doesn't compute or is incomplete.

If anyone has started a Class Action Suit against them, sign us up! If not, let's get this thing going. We are more than tired of being ripped off by these guys.

Please let me know if this lawsuit goes through.  I have been dealing with HFC for 3 years now and the interest they are charging me is crazy.  Everytime i think i'm caught up it seems as if they hold the check so the payment is late and more late charges to my account.  I've tried several times to work something out with them and the same thing keeps happening every month.

I would like a class action suit against HFC also.  they are predetory lenders and they con't care about anyone else at all and all of their offices have closed and they have only po box address and an 8000 number to call them but they don't listen to you and they never return the calls to you.  My name is pam and i am from lynn, mass.

I am asking you to report HFC to attorney generals of your state and treasury of state so that HFC can be investigated, they are the worst rip-off I have ever dealt with. There will be an investigation if enough people complain. I already have.

Count me in on your class action law suit. I have had some of the same treatment from this company. You never know where you stand with them on trying to correct a problem with your account and you can never talk with any one with any real authority.

I also would love to be involved in a class action suit against Beneficial.  They have got to be the most ignorant group of people to ever work in the same company.  We fought with them for 2 years after medical issues caused us to get behind.  They have approved hardship requests, then we get a letter saying they weren't approved after all.  I could go on and on about the anguish we have had since we took our original mortgage in 1998.  They also talked us into refinancing in 2001 after I had back surgery, which was a huge mistake.  They have lied, taken our money, lied some more...we finally gave up and moved out of our home.  But I am definitely angry that there is no one available to bail out those of us who have legitimate problems that prevent us from meeting our obligations. 

Well i am game for a class action suit against HFC also  I had problems with HFC also   You can count me on it also and i am from massachsetts and yes HFC needs to be stopped and shut down and get our money back also