Complaint Review: Bell Canada - Nationwide

I am a new bell customer. I decided to move over from rogers to bell. I have always found rogers to be more then satisfactory. However, my apartment complex does not allow rogers so I was left with little choice.

So I went to the nearest bell store(in this case Fairview) in which I proceeded to buy a cell phone, home phone, and what I thought was unlimited Internet. When I got home hooked up the modem and I tried to log in I couldn't. Not having my home phone or new cell phone working and activated. I had to call the next day at work where I proceeded to find out the password provided for my account was incorrect. No big deal. A couple of days later with my cell phone still not being activated I phone up bell. They proceeded to tell me that the reason for the hold up is that my employment has yet to be verified. To wait a couple more days. However, since my home phone has still not been hooked up I am left without a working phone. So I wait. A week later I phone up asking why my cell phone has yet to be activated. They say they still can not verify my employment. I say fine cancel my account and I will go to a different provider. They it is done and that you should return it to the store to avoid having to pay for the phone.

The next day I return to the store. I speak to a representative and she says the phone has been fully activated. Even though I canceled my services and waited two weeks before(14 day window) returning the phone. I said fine all I was looking for was a working phone anyways and I decide to keep the cell phone and plan.

So a couple of days later still with my home phone not working(no dial tone) I decide to phone bell. They say they there is no problem from their end and to check to make sure the filter is properly installed. So to cut a long story short after a month and half of wrangling I finally got bell to admit their was a problem on the line. When the tech came in he said the problem was on their end. I even have a signed statement to that effect.

So I proceeded to phone up bell and let them know my home phone service wasn't working for those month's fully expecting a reimbursement. It isn't much but I refuse to pay for a nonexistent service. They say no and they only reimburse me for the time in which the tech came in and when he fixed the problem. Which equals 5 days.

As bad as it has been in regards to the home phone it is only a tip of the iceberg. Now I'll move on to my Internet problems more in-depth. So after getting up a bill with a unknown thirty dollar surcharge I phone up bell. I ask what does this number mean and where did it come from. He proceeds to tell me he isn't sure and that he will have to transfer me to the billing department. I say that's fine all I'm looking to do is get the issue resolved. So I get transferred to the billing department. I finally get past the waiting music. Then whomever answer's the phone hangs up the phone and all I hear is the dial tone. Livid. I had to wait a week before I could in a constructive enough mood where I could phone back. So when I finally get someone on the phone he says the charge is related to Internet usage and that bell doesn't offer unlimited Internet anymore. Angry I said thats not what the representative told me when I purchased the 7mps service. I was led to believe it bell's premium service and that because of that the Internet usage was unlimited. He say I understand your frustration and I'll reimburse you the 1st month. I said while that's better then nothing it doesn't rectify the other two months.

Another issue shortly after cropped up in regards to my Internet. After the bell technician supposedly fixed the home phone problem. My Internet speed dropped dramatically so much that now even-though I am paying for 7mps service I am in actuality getting around 512kbs http://www.speedtest.net/result/316823934.png.

So I phone up bell to let them know and was told that my line was only rated 1.5 mbs knowing this not to be the case testing it previous cases and finding speeds in excess of 5mps. I let the technician who obviously didn't know what she was talking about downgrade my service. I then proceeded to search for a company on BBB that didn't have a unsatisfactory rating and bothered to register and found primus.

xxxxxxxxxxxxxx.com

north york, Ontario

Canada

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