;
  • Report:  #423

Complaint Review: Beacon Uphoistery Inc. Michael Eads - Phoenix Arizona

Reported By:
-
Submitted:
Mon, May 10, 1999
Updated:

Beacon Uphoistery Inc. Michael Eads
117 East Jackson St Phoenix, 85004 Arizona, U.S.A.
Phone:
257-0111
Web:
N/A
Categories:
Interior Decorators
Tell us has your experience with this business or person been good? What's this?

On the morning of Jan 22, 1999, I contacted Beacon's Upholstery

regarding a chair that I wanted upholstered. Within a hour I

received a phone call from Michael Eads, (Beacon's sales manager.)

He came to my home that afternoon with samples and a decision was

made on the color and fabric. The arms on the chair were wooden,

and because the chair is 30 plus years old, Michael said, and I

quote, "They will touch up the wooden parts -- it will look like

new!" I also had a small sleeping couch that my cat used as a

clawing board, Michael agreed to have the sides re-upholsered, at

no charge.

The total cost for the chair was $593.00 and I give him a check

for $293.00 balance due at delivery.

Pick-up was scheduled for the following day, and when the

sleeper couch was removed from the bedroom, the movers made

"muiltiple marks on the door frame." The driver made a note on the

pick-up slip and also for "Michael to call the customer."

Now, fast forward to Feb 25 I received a call that the chair

and sleeper would be delivered on Saturday the 27th, between 1:00pm

and 5:00pm and only a cashier's check would be accepted. That

should have been my first clue that Beacon's did not stand behind

their work!

Since I had to work that day, I contacted a friend to be here

between 1:00pm and 5:00pm, but when I arrived home at 6:00pm, there

had been no delivery nor any phone call concerning the delivery.

Finally, at 8:00pm I received a call that the truck had broken

down, -- they had rented another truck and the delivery would be

made by 9:00pm. 9:00pm became 10:00pm and at 10:30pm the diver and

his helper arrived, the chair and sleeper couch were brought in --

the cashier's check was presented and I once again reminded the

movers about the multiple marks on the door frame, and that I had

never received a call from Michael after the first notation.

So, the dirver again made a note on my receipt to "Please call

the customer regarding door frame!!"

The next morning, I realized that the touch-up on the wooden

areas of the chair had not been touched. I have called Michael and

the store at least 8 times and have only received empty promises.

There has been three scheduled appointments by Michael and he

has yet to show up.

After many calls to contact Michael's supervisor Ray, I finally

received a return call after I left a fictious name. He promised

that Michael would handle the problem, and Ray said he would call

back which he did. Again Michael made another appointment but never

showed!

I WOULD NEVER, EVER RECOMMEND BEACON'S UPHOLSTERY!!!!

I AM A WALKING ADVERTISEMENT FOR WHAT I LIKE --- I AM A LOUD

WALKING ADVERTISEMENT FOR WHAT I DON'T LIKE!!!!!! NEVER USE

BEACON!!!!!!!!!

Gen, (has been had)! e-mail her at-- [email protected]



Featured Reports
Reports & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!