- Report: #374788
Complaint Review: Bath Fitter - Edmonton Alberta
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Bath Fitter
9461 - 47 Street NW Edmonton, T6B 2R7 Alberta, Canada
Phone:
780-413-9513
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Bath Fitter horrible installation, using pressure tactics on seniors, lying about problems, installer very poorly trained Edmonton Alberta
Horrible work was done by Bath Fitters on my parents home. These are rip-off artists of the worst kind.
My mom contracted Bath Fitter to install a tub and wall liner in their main bathroom for $3500. This is a high price for this amount of work.
A Bath Fitter employee measured the area with a laser. The employee measuring assured my dad that the liner would "fit like a glove".
When it came time to install, a number of weeks later, the installer (who told my dad that he had been working for the company for 4 weeks) took the existing lino off the wall and some of the plywood that was behind, replaced the faucet/shower controls and put drywall up, without the existing shims that had been installed behind the original plywood. This caused the drywall to be recessed in relation to the surrounding wall.
In order to bring it back flush with the surrounding wall, he used 5/8" thick strips of soft putty spaced about 8" apart on top of the drywall, which was supposed to support the flexible plastic liner. There is no way soft putty will properly support the thin, flexible wall liner.
Then, he said there was a problem with the tub, and needed to call his supervisor. The supervisor came on site and told my dad that the tub needed to come out 1/2" in order for them to install the liner. Maybe they would have caught that when they measured?!?
According to the supervisor, this would require removal and replacement of the tub with a new one, for an extra 700-1000 dollars. He also said that the existing wall was too flexible. He said it was 1/4" plywood. My Dad said it was actually 3/8" plywood. After hearing that, the supervisor didn't say anything.
He then said they would have to reschedule the work since the job scope had changed. He said he would call back at 8:30 the next morning. That was over a week ago.
He also told my dad that he had two options, either pay them the extra money to finish the job, or cancel the work and they would leave the job as is. They are trying to pressure my parents into forking out more money for nothing.
Lat
Edmonton, Alberta
Canada
My mom contracted Bath Fitter to install a tub and wall liner in their main bathroom for $3500. This is a high price for this amount of work.
A Bath Fitter employee measured the area with a laser. The employee measuring assured my dad that the liner would "fit like a glove".
When it came time to install, a number of weeks later, the installer (who told my dad that he had been working for the company for 4 weeks) took the existing lino off the wall and some of the plywood that was behind, replaced the faucet/shower controls and put drywall up, without the existing shims that had been installed behind the original plywood. This caused the drywall to be recessed in relation to the surrounding wall.
In order to bring it back flush with the surrounding wall, he used 5/8" thick strips of soft putty spaced about 8" apart on top of the drywall, which was supposed to support the flexible plastic liner. There is no way soft putty will properly support the thin, flexible wall liner.
Then, he said there was a problem with the tub, and needed to call his supervisor. The supervisor came on site and told my dad that the tub needed to come out 1/2" in order for them to install the liner. Maybe they would have caught that when they measured?!?
According to the supervisor, this would require removal and replacement of the tub with a new one, for an extra 700-1000 dollars. He also said that the existing wall was too flexible. He said it was 1/4" plywood. My Dad said it was actually 3/8" plywood. After hearing that, the supervisor didn't say anything.
He then said they would have to reschedule the work since the job scope had changed. He said he would call back at 8:30 the next morning. That was over a week ago.
He also told my dad that he had two options, either pay them the extra money to finish the job, or cancel the work and they would leave the job as is. They are trying to pressure my parents into forking out more money for nothing.
Lat
Edmonton, Alberta
Canada
2 Updates & Rebuttals
Lat
Edmonton,Alberta,
Canada
Bath Fitter promises to make good
#2Author of original report
Sat, September 27, 2008
I am very happy to report that Bath Fitter is standing behind their product. My parents and I met with Dale, who did a fabulous job of making time for us and listening to our serious concerns. He acknowledged that errors were made and that they will provide my parents with a new tub and install the wall liners at the initial price my parents agreed to. Dale was very professional and understanding about the situation my senior-aged parents were in. The products should be installed within a couple of weeks, and I will update my report based on the outcome of the actual installation, but based on my experience with Dale, I am far more optimistic about a positive outcome. Thanks Dale!
Lat
Edmonton,Alberta,
Canada
Bath Fitter
#3Author of original report
Fri, September 26, 2008
I retract the statement I made that they are "rip-off artists of the worst kind".
