- Report: #820123
Complaint Review: Bankers Warranty Group - St. Petersburg Florida
Reported By:
Alexandra -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Bankers Warranty Group
11101 Roosevelt Blvd. North St. Petersburg, 33716 Florida, United States of America
Phone:
800-431-5843
Web:
http://www.bankerswarrantygroup.com/index.html
Categories:
Business Rating:
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Bankers Warranty Group http://www.bankerswarrantygroup.com/index.html Did not repair my laptop when sent in for repair after having it in their possesion for over a month. St. Petersburg, Florida
I purchased an HP Compaq laptop through the Tiger Direct website. The site offered a 3 year extended warranty for an additional fee of $250.00. The warranty was purchased through a third party called The Bankers Warranty Group. for more information on the them go to http://www.bankerswarrantygroup.com The computer was purchased 12/26/08 and the computer was sent in for repair on 7/11. After having sent in my computer they kept it for over 45 days. I called to see what the delay was and I was told that I would receive my laptop in 5 business days. I received the laptop the very next day. Since the repair took over a month I was forced to purchase a new laptop for my use in the meantime. Due to the fact that I had a new laptop I did not open the old laptop I sent in for repair right away since I had no use for it. I opened the computer finally when I found need for it this weekend only to discover that the issue I sent it in to repair was still there. I called the Bankers Group a little frustrated about the situation seeing as how now the warranty was two weeks expired. after waiting on hold for over two hours I finally got to speak to a Guy named Rick Ladd. He very rudely told me that my warranty was expired and that there was nothing to be done. I tried to explain my situation and again very condescendingly he told me that he apologized for the inconvenience but that nothing could be done.
I then asked to speak to a supervisor to which he responded I am the supervisor. I again tried to explain myself and he proceeded to tell me that there was no one else available to take my call and that all he could offer me was a call back. I then proceeded to tell him that I would make sure to write a bad review about the whole experience with Bankers warranty to which he again repeated his apology mantra and said he couldn't help. I have written emails to everyone and anyone at Bankers Warranty explaining my plight and have yet to receive a courtesy phone call. Not even a call to acknowledge receipt of my emails. I urge anyone who is purchasing electronic equipment online such as desktops or laptops to not EVER purchase their extended warranty through Bankers Warranty Group. Their customer service automated system after keeping me in a loop for over two hours connected me to a supervisor with appalling work etiquette from a company who rather reject a claim over a policy which expired only two weeks ago (even if they failed to make the repairs they were paid for) than make an exception seeing as how they failed in their supposed repairs when the warranty was still active.
I then asked to speak to a supervisor to which he responded I am the supervisor. I again tried to explain myself and he proceeded to tell me that there was no one else available to take my call and that all he could offer me was a call back. I then proceeded to tell him that I would make sure to write a bad review about the whole experience with Bankers warranty to which he again repeated his apology mantra and said he couldn't help. I have written emails to everyone and anyone at Bankers Warranty explaining my plight and have yet to receive a courtesy phone call. Not even a call to acknowledge receipt of my emails. I urge anyone who is purchasing electronic equipment online such as desktops or laptops to not EVER purchase their extended warranty through Bankers Warranty Group. Their customer service automated system after keeping me in a loop for over two hours connected me to a supervisor with appalling work etiquette from a company who rather reject a claim over a policy which expired only two weeks ago (even if they failed to make the repairs they were paid for) than make an exception seeing as how they failed in their supposed repairs when the warranty was still active.
