Complaint Review: Bank Of America - Tucson Arizona

After banking with Bank of America for 10 years (checking, savings, credit cards and mortgage), they finally crossed the line with me in an act so horrendous, so stupid, so costly that I have now closed all my personal and business accounts with them. 

WARNING: My advice is is move your money now, because this could happen to you, 

DETAILS:

One day, without warning I discovered I could not pay my mortgage or credit lines through my online banking because my accounts had literally disappeared from their secured site. Initially, I thought it was a technical glitch so I called support. After 2 hours of waiting and being shuffled through a string of incompetence I was assured they'd fix the problem. I paid by phone and thought all was good.

The next month when it was time to pay again, I logged in and could see they had not fixed anything. Naturally, I called again and after another long waste of time and numerous clueless support people, I was told I must visit my local branch to solve the problem. I was assure it would be easily resolved if I just went in, showed my ID and they'd have notes on the file to correct "what ever the problem was."

So I did this. Upon arriving at the bank, it became quickly clear that the employees and manager were clueless about what to do. But I did find out my account had been frozen. For no clear reason, but they promised to get to the bottom of it. I went home and waited (optimistically).

Next day, I got a call and they said they found the problem. Seems some how my social security number had been lost or edited and no longer matched my real social number. I was told they'd change it and I'd be back up and running in 24 hours.

Next day? nothing happened.

Next day? I went in to local branch again. The manager came out and said they needed one more day, but they'd call me. PROMISE.

Next day? no call. Account still frozen.

Next day? back to the local branch. I'm now looking at over two months effort trying to get this fixed. Literally fix a screw up they orchestrated.

I'm told my account is permanently frozen because I have "multiple profiles" --- again, this is 10 years into my relationship with BOA. 10 years! I'm told they cannot unfreeze it.

Naturally I ask to just give me my money, close the account. They close it ok, but then after a 45 minute wait as they huddle behind the counter I finally speak up? HEY? where's my money?

They reply, they cannot give it to me. I have to wait a day or two.

I refused to leave the bank without my money. So I sat. I tried to talk logic. I tried everything I could think of. This was a BANK ROBBERY but it was Bank of America robbing a customer.

After another half hour they final come up with my money. Why could they not do this originally? Why the hassle? Why the problem in the first place? If I have "multiple profiles" WHO created them? Why can't they correct them? Why Why Why? All I got was excuses, lies and hassle.

I was made to fill like a crook or something, they were humiliating me. And it was THEM that caused the problem, it's their system. After 10 years with them I'm out now.

Guess what? I'm out of there and you may be next on their list. They were just hit with the biggest fine in banking history for many of their dubious activities? READ THE NEWS. Do you really want to leave your money with these people? Really?

TIME MAGAZINE: Bank of America To Pay Record $16.65 Billion Finecom/3153262/bank-of-america-record-16-billion-fine-mortgages-subprime-loans/

RECOMMENDATION: Don't assume this won't happen to you. I'm only detailing ONE incident here, but there have been a string of such incidents I've endured at Bank of America. This one was the final straw. Move your money? or don't say, I didn't warn you.