Complaint Review: Bank of america - Boca Raton Florida

In order to understand what happened and why I am writing this report I must give a little information on what leads upto to this event. I recently was wronged very badly in my business which left me literally with nothing. I been trying to bounce back since 10/25/17. One the 1st of this month 11/1/17 I had to move out of current residents. I have been living in my car living on peanuts awaiting the check for my security deposit to get back up. I've been working but the new job will be 2 weeks till I receive that pay.

Finally on 11/6 at 7 p.m. I received my check. It was like weight of the world came off me and things would get better. I have a bank account with Bank of America and the check was a chase check. I do all my banking with Bank of America because that's "my bank". So since the bank was now closed I called into boa for guidance since this piticuler time was so very important. I am a single father and a friend was watching my 4yr old daughter till I got a place.

I got the day care to let me owe a week. I managed everything to my last cent and so on. So after reaching a representative at boa and explaining my situation I asked what should I do. It's not a Bank of America check and I only have $20 left in my account? I can't be held up this situation is dier and I must get the ball rolling. The advice from the boa rep on the was don't go into the bank like normal to cash or deposit your check because there is a chance it can get held for 3 days.

I told oh no I need this asap 3 days wait can't happen. The boa rep then said deposit the check into the ATM you will have $200 available immediately and the remaining funds will be available within 24 hours. That sounds purfect I only needed a little cash everything else I need in the account to pay things. So I went to sleep got up at 6a.m. For work and headed to the boa on federal highway by Spanish river. I deposited my check the checked my account. Zero available and then I look at my receipt it says hold until 11/16 mind you it's 11/7.

My heart dropped I fell to my knees. I waited at the door of the bank till 9a.m when they opened. I went up the chain at the bank where I was told basically absolutely nothing can be done and I would get the funds on 11/16. Since then I've spent countless hours on the phone trying reach someone higher up at boa that can help. I eventually always get hung up on. I went to a few different boa locations and nothing. I would understand this completely and I would say I made if I had not called in and asked my bank what I should do.

Never was anything remotely like this mentioned. I was not ok with a 3 day hold let alone 8 days. I'm in a situation where using my bank and following the advice they gave me literally has left me homeless and what not for another week! I could of went to a coner store payed 1% and had the funds instantly! But I'm watching every penny so close because I'm getting back or was getting back on my feet. I know someone at boa can help me and should. They made this mistake I followed what they instructed me to do. Not only have I been ripped off no one will let you speak to an actual higher up in the company because they no it's wrong!