- Report: #166925
Complaint Review: AWA Collections - Nextel - Orange California
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Author Confirmed
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AWA Collections - Nextel
PO Box 6605 Orange, 92863 California, U.S.A.
Phone:
714-771-3690
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AWA Collections - Nextel ripoff, billed for service after disconnected due to their errors Orange California
Our company, Command Computer Systems, Inc. (CCS) used (3) Nextel phones with the Unlimited Direct Connect Walkie-Talkie Feature. After the contract had expired we closed the account and immediately stopped using all phones. Months after we closed the account and stopped using the phones (no cell phone activity) we were notified that they never discontinued our service and the only activity was the Direct Connect Walkie-Talkie Feature was accessed by someone other than us for a total usage time of 50 minutes and we needed to pay a $500 plus bill. After some lengthy phone calls we told by a Nextel representative that we would not have to pay the bill and that she had taken care of everything. Approximately six months later, the whole Nextel request for payment started all over again, except this time we were told we had to pay. After two plus years, the same bill is over $600 dollars.
Richard
Niceville, Florida
U.S.A.
Richard
Niceville, Florida
U.S.A.
1 Updates & Rebuttals
Ken m houston
Houston,Texas,
United States of America
Same problem & collector but packet 8 phone service
#2Consumer Comment
Sat, March 24, 2012
*Consumer Comment Report: I am a technical pro and referred many customers to 8x8, the service was fine at first, then they started changing server side VoIP settings without notice. Business customers can not have this type of situation ( lack of change control). All of my customers purchased equipment from 8x8 upfront, had no contract and were auto credit card charged for monthly service in advance. When service became so unreliable, all 30 of my customers opted to change, I personally, being the point of contact for 8x8 on behalf of the customers, emailed, called & mailed cancellation notices on each customers letterhead. Fast forward 2 years...... Each customer had to cancel credit cards or change numbers because 8x8 wouldn't stop the auto charges. They finally closed all but 3 accounts (still get email saying auto charge card on file not valid), but they won't credit the charges for after accounts were cancelled. They forwarded the accounts to collection agency "AWAcollections". We are probably headed to court soon because I'm tired of trying to resolve this diplomatically! Good luck if you try them, I'm a networking expert with 30 yrs exp, the VoIP issues with 8x8 in our case were all server side & most related to lack of change control & disconnect between the various teams at 8x8. If you have had same issues and want to be involved, I'm considering class action litigation. Contact me thru this post please.
