- Report: #1469819
Complaint Review: AVP Solutions - Canoga Park California
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Author Confirmed
Why?
AVP Solutions
21515 Vanowen St #119 Canoga Park, 91303 California, United States
Phone:
1-800-719-9798
Web:
www.avpsolutions.com
Categories:
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AVP Solutions American Verification Processing Solutions, AVPS, LLC is a registered ISO/MSP of Central Bank of St. Louis, Clayton, MO Copyright © 2017 American Verification Processing Solutions, LLC Charged us for sign up fees for a system that would not work, they will not refund as promised Canoga Park California
Back in June of 2018 we signed up with AVS Solutions to get us credit card processing for our site. We were charged $2000 for this service because we were having to go with an overseas processor. We are in a high risk business and they were well aware that we were on the visa/mastercard match list which makes us inelligible for US Banks. They knew this from the beginning and I have it documented in emails sent to [email protected].
They signed us with with edata and were told that if we were not able to get the payment gateway hooked to our site that we would get a refund. Our original website was on the bigcommerce platform and it simply would not work. We were told by the owner of AVP Solutions that we would have to go with a word press site. So we had to hire developers to move our existing website to this new platform and to integrate the edata gateway. After 2 months and nearly $10,000 in development costs the gateway still would not work at all. The owner of edata [email protected] was also non responsive through this entire ordeal when we were requesting technical assistance.
I requested from Marc Epperson that we simply get a refund and we would go on about our way. He keeps ignoring emails. I then posted a private message to their facebook and finally got a call from the owner of AVP Solutions. She told me that she would get back to me within a couple of days with another solution. Unhappily I agreed and patiently waited. That would two weeks ago and have not heard a word nor received any additonal contact from them.
I firmly believe at this point that all of this was a ruse and that the gateway was not intended to work to begin with and all of the delays and non responsiveness was to prevent us from filing a chargeback on our credit card within the 120 days that it can be done.
Our only other options at this point are to leave bad reviews, file a complaint with the BBB and potentially take them to court.
I really hate that it has to be this way, but we've been left with no other choice.
I would be happy to change my reports when our credit has been issued or a check refund has been received.
2 Updates & Rebuttals
Natasha
Canoga Park,California,
United States
Gothic Vapor Credit Issued
#2UPDATE Employee
Wed, December 26, 2018
AVPS was advised by Marc Epperson, December 19th, 2018, that this complaint was filed on the RipOff Report. The owner of AVPS immediatly contacted the merchant and a credit was issued to Gothic Vapor, via ACH, December 19th, 2018, in the amount $2,000.00. The owner of Gothic Vapor did also advise, as per her complaint that she would update the reports that she left once a credit was issued. As of December 26th, 2018, today she has not. We apologize for the inconvenience this has caused the merchant.
Christine
ALVARADO,Texas,
United States
AVPS states that we will be receiving our refund.
#3Author of original report
Wed, December 19, 2018
After speaking with the owner of AVPS Solutions she agreed that we would be recieving a credit. We did recieve a receipt stating that it had been done, but it likely will not batch for 24hrs.
