- Report: #1324051
Complaint Review: Avis car rental - Nationwide
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Avis car rental
Nationwide, USA
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Avis car rental You don't get what you paid for even though you have paid for proof. nationwide Nationwide
On Vacation in Myrtle Beach SC. I used avis car rental at myrtle beach airport. Online i rented a Mustang convertible paid for it in full. When we went to pickup the car. The woman at Avis said her records showed a hardtop and the only convertible they had was a Volkswagon Bug. which was unexceptable. since i had all my paperwork with me clearly stateing Mustang Convertible.
While walking out to the lot to look at the car. we passed a Mustang convertible sitting 2 spaces away. Now i am not happy so i went back to talk the the Avis woman about this and she said the car was paid for and rented. I said YES BY ME.Still would not give me the car. but said if one comes back I will call you and you can exchange it. So i said ok.
Two days into the trip i called Avis still no convertible. No calls from Avis for the entire 7 days. When returning the car to the lot what is sitting there.... A convertible Mustang! Thanks Avis for doing nothing ! I contacted Avis after the trip and their responce was....Sorry it was an error on our part, Next time your in the area call me and i will try to make the transaction more smooth. REALLY !! Moral of the story . Even though you have paid for proof of your purchase with Avis , they dont't care about helping the customer much. I will never rent from Avis again !
