Complaint Review: AUTOFAIR FORD INC. - Manchester New Hampshire

It is quite apparent why this individual did not sign his/her name to this statement. Anyone who makes a claim that is baseless and full of untruths certainly doesn't want their identity to be known. As president and CEO of AutoFair Ford, I guarantee that this person's post has no validity whatsoever. AutoFair Ford only receives new vehicles directly from the manufacturer or area licensed Ford dealers. The vehicles that come directly from Ford are brought in on carriers that Ford Motor Company contracts. Since Ford has manufacturing plants all over the US, vehicles are transported by rail and truck. It would only stand to reason that the transportation carriers that deliver said vehicles are from out of state. Licensed Ford dealers have no control over what carriers transport vehicles from the manufacturer. When the manufacturer sends the new vehicles to dealers a Manufacturer's Certificate of Origin (MCO) is provided for each car; this is like the vehicles birth certificate. The MCO looks similar to a title as it lists the vehicle information: Vehicle Identification Number, Year, Make, Model, Body Type, etc. This certificate also shows the name and address of the original dealer for whom the vehicle was shipped. A MCO cannot be changed or altered as it originates from the manufacturer and is considered a legal document just like a title. However, a MCO can be assigned from the original dealer to another dealer. In such a case, the back of the MCO is filled out with the purchasing dealer's information, signed and notarized. The MCO is then given to the newly assigned dealer who keeps it with their records. When a new vehicle is purchased, the dealer assigns the certificate to the buyer and it becomes the supporting documentation to the title application. As with a title, the MCO must be signed by the buyer before it can be submitted for a title. Manufacturers are required by the State of New Hampshire to provide, with the delivery of a new motor vehicle, the required information and forms regarding arbitration pursuant to RSA 357-D. This document is supplied to all new car buyers and gives detailed information to assist consumers with any issues they may have with their vehicle. Any vehicle that has been titled can not be sold as new under New Hampshire state law. Additionally, a new vehicle that has incurred damage exceeding 6% of MSRP, prior to being titled, must be disclosed prior to its sale. The accusation set forth by this person is very serious; AutoFair Ford has never been contacted regarding any such issues with any of our vehicles. With that said, I find it hard to believe that someone who is making such a serious charge would not contact our dealership directly. Although consumer websites, like this one, are useful tools for the public, unfortunately there are those who are abusing these sites. Please be aware that we have contacted Ford Motor Company to alert them of this slanderous posting. AutoFair Ford has been serving New England since 1991. The dealership is an accredited business with the Better Business Bureau, a member of the New Hampshire Automotive Dealer Association and the National Automotive Dealers Association. Our dealership goes above and beyond to assist our customers. We have never been accused of what has been stated in this post. As with any dealership, there are customer issues that arise from time to time. We take these issues very seriously and address them in the appropriate manner. In closing I would like to state that, for whatever reason this person has for fabricating this story about AutoFair Ford, he/she needs to keep in mind that slandering a company's name doesn't just affect the company but the employees and their families as well. So Mr. or Ms Astonished, if you have an issue, please contact me directly so we can address why you are making such false allegations. Hiding behind anonymity, while making such an inflammatory statement, only further discredits your accusations. H. Andy Crews President/CEO 603-634-1003

You might find that these new cars have a salvage title. They can be sold cheaply because they have no warranty. They will drive just fine for a year or so and then the printed circuits will begin to come apart and all sorts of funny things will occur. Sometimes nothing will go wrong. If what you say is true then you need to contact Ford Motor Company and your state attorney's office. ROR is not the best place to complain. You had better have proof if you want to take on the dealership. Before doing that I'd suggest talking to the dealership and making sure that your suppositions are correct. Lawsuits can go both ways.

You might find that these new cars have a salvage title. They can be sold cheaply because they have no warranty. They will drive just fine for a year or so and then the printed circuits will begin to come apart and all sorts of funny things will occur. Sometimes nothing will go wrong. If what you say is true then you need to contact Ford Motor Company and your state attorney's office. ROR is not the best place to complain. You had better have proof if you want to take on the dealership. Before doing that I'd suggest talking to the dealership and making sure that your suppositions are correct. Lawsuits can go both ways.

You might find that these new cars have a salvage title. They can be sold cheaply because they have no warranty. They will drive just fine for a year or so and then the printed circuits will begin to come apart and all sorts of funny things will occur. Sometimes nothing will go wrong. If what you say is true then you need to contact Ford Motor Company and your state attorney's office. ROR is not the best place to complain. You had better have proof if you want to take on the dealership. Before doing that I'd suggest talking to the dealership and making sure that your suppositions are correct. Lawsuits can go both ways.

You might find that these new cars have a salvage title. They can be sold cheaply because they have no warranty. They will drive just fine for a year or so and then the printed circuits will begin to come apart and all sorts of funny things will occur. Sometimes nothing will go wrong. If what you say is true then you need to contact Ford Motor Company and your state attorney's office. ROR is not the best place to complain. You had better have proof if you want to take on the dealership. Before doing that I'd suggest talking to the dealership and making sure that your suppositions are correct. Lawsuits can go both ways.

Let the officials deal with the problem. Take some photos to be helpful.