Complaint Review: Auto Transport 123 - Internet

I hired Auto Transport 123 via Aaron to transport a 2007 Harley Davidson FLHT from the dealer in Pocatello, ID to Omaha, NE at an agreed upon amount of $625 and the $225 was to be charged to my account when the bike was picked up. On March 22, 2016 the driver arrived at the dealership and took possesion of the motorcycle to bring to Omaha, the dealership closed and the employees all left. Sometime after the dealership closed the driver left the motorcycle sitting with the keys in it in the parking lot of the dealership and left without notifying anyone.

The dealership made several attempts to contact Auto Transport 123 with no response so they secured the motorcycle and waited to hesar from us as to what they should do with the motorcycle. On March 25 we attempted to reach the drive as we have never been notified that the bike was not being delivered as scheduled with no response from the driver. On March 26 I contacted the dealership to ask if they new anything about the bike and the told me the bike was still at the shop that the drive had just left it in the parking lot and they had put it back in storage for us and were waiting instructions. I called the customer service number at Auto Transport 123 on March 26 and asked what was going on with the motorcycle and the response I received was "That is a really good question I have no answer at this time"

This response and lack of concern ws upsetting and after trying to find out whsat was going on sand asking about getting my money back was told that they had dispatched the load and that was the end of their responsiblity I could not expect them to be responsibile for the actions of the driver. I thought I had hired a company to deliver my motorcycle and they were asting like I hierd a service to find a truck and nothing more. After a weekend of trying to find out what was going on and when the motorcycle was going to be delivered I was told by Aaron that I could not hold him responsible and that he had spent his time listening to me complain about the service which he felt was more than I should hsave been given. Ay yhis point I told him I wanted to cancel the contract due to lack of performance and wanted my $275 back as they had taker $50 more than the agreed upon amount already and the service was not performed and I did not want to trust them to again not send someone who would leave the motorcycle and drive off.

Aaron told me due to the circumstances he would discuss with accounting and see about a refund and 2 hours later sent me an email that stated that he would do nothing that was not in the interest of his company and has failed to respond to anything since then.

I was smart in the fact that I used a Visa card giving me the ability to dispute the service and get my money back but it is only because I am willing to stand up for myself and fight to regain the money I am out. But the trucker that delivered the motorcycle asked that I report the company so that others would not have to go through what we did.