These people will not respond to any phone calls or emails. They do not answer the phone by saying "Author Centrix". You get a recording and when you get to an extention you get another recording and when you try to leave a message, the mail box is full.
No person every answers the phone. No person ever answers emails. They are not paying royalties to me and, even when they were in business last year, they would never tell me how many books I sold or when I would received royalties.