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  • Report:  #58506

Complaint Review: Auction Road - Goleta California

Reported By:
- Des Moines, Iowa,
Submitted:
Updated:

Auction Road
5662 Calle Real #226 Goleta, 93117 California, U.S.A.
Phone:
800-750-5074
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
I ran into an ad for this company called Auction Road. They appeared to be a company that sold products at wholesale prices to it's members. When I called, that's exactly how Joe explained the program to me. I sell the products on ebay or wherever and then pay Auction Road wholesale price and they take care of shipping the item to the buyer.

Joe discussed the fees with me stating that it would be 9.95 a month for a membership. I asked him specifically "How much will my credit card be billed today?". He said "It's 9.95 a month and you can cancel anytime in the 1st 30 days". So, I decided that at the risk of only losing 9.95, it would be worth at least trying.

The nightmare begins! My credit card got charged 99.95! I called and was told that you pay for the membership a year at a time, but you do get 2 months free. I was upset and wanted to cancel and have my money back. They said that I'd have to wait for my membership packet to arrive and follow the procedures outlined in it to cancel.

I decided to try to make the best of it and at least still try the membership out. I had already been given the website/username/password to see the products and great prices when I initially signed up. The listed prices are very good on some of their items.

I listed several items on ebay and almost immediately started getting questions about how much shipping would be. I called customer service and was told that I'd have to email [email protected] for that information. I emailed them the product number of the item in question and the prospective buyer's zip code.

They emailed me back stating "We don't know what shipping is going to be until you actually order the item". This started a chain of emails betwen myself and [email protected]. I knew that that was impossible for them to not be able to tell me what shipping would be on a known item with the destination zip code. Any human being can go to the website of any shipping company and find out what shipping costs are going to be. The only way they could not know or figure it out would be if they also didn't know where it would be shipped from. BINGO! I made that accusation to them. They responded with rudeness. I can't possibly be the 1st person to get suckered by them and figure out what it is that they're doing.

Anyway, I still wanted to give every benefit of the doubt. I went ahead and figured the shipping costs myself. I used the zip code of the buyer and picked the zip code farthest from them as the starting point. In some cases this came out to be rather high. I told buyers these shipping costs figuring they could either bid or not bid. Some bought anyway!

All buyers paid me through paypal. I emailed [email protected] to ask if they accepted paypal so I could save a step and some time by just using it instead of waiting for the money to come out of paypal into my bank so I could place the orders with Auction Road. They told me no, that they only accept credit cards directly. So I went through the process, payed the paypal fees, got the money and ordered the products. I emailed my buyers that the items were being processed and shipped.

After about 10 days, I started getting emails from the buyers that their items still hadn't shown up. I told them that it should be any time and they'd have them. A few days later, 2 weeks from when I had placed my orders on the Auction Road website with my credit card, I get invoices for every item from [email protected] with instructions that the only method of payment they accept is....PAYPAL!

So not only does the orders department have nothing to do with whatever sold me this stupid membership, but I now have solid proof that the orders department most definately has nothing at all to do with the final transaction. In a panic, I paid the paypal bills hoping the items would just quickly get to the buyers. At this point the whole thing was embarrassing and frustrating. I was receiving very angry emails from all of the buyers by now.

Now, over 6 weeks from when I sold these items, over 5 weeks from when I ordered them from the Auction Road website, over 2 weeks from when I paid them through paypal, the items, you guessed it, have not arrived anywhere!

One buyer has filed a buyer complaint with paypal. This means that I have 7 days to give his money back or provide a tracking number for the shipped item. I did the same against Auction Road since I paid through paypal. This was 6 days ago and there's been no response from Auction Road. So, tomorrow paypal will be taking $300 out of my checking account to give back to this guy. Will they do the same to Auction Road to give back to me? I'm not having any faith in any of it.

I did send their membership packet back to Auction Road with everything they stated to include to get the refund. Of course, there's no word there.

The moral of this story :

Auction Road is doing nothing more taking people's money for a membership. Then when the person orders something, they go out and find the best deal they can on it. Then they bill you the price they had listed on their website.

Then after they get their money, they order the product from somewhere to be delivered to whatever shipping address you had given them. It's all a ripoff and takes a nice long time to feel it.

Robin

Des Moines, Iowa
U.S.A.


12 Updates & Rebuttals

Greg

Kansas City,
Missouri,
U.S.A.
we will continue to honor any and all customer requests.

#2UPDATE Employee

Sat, November 08, 2003

Auction Road has shut down operations, however we will continue to honor any and all customer requests. You can contact us by mail at: Auction Road 5662 Calle Real #226 Goleta, CA 93117 We will get back to you promptly. Thank you for your understanding.


Greg

Kansas City,
Missouri,
U.S.A.
we will continue to honor any and all customer requests.

#3UPDATE Employee

Sat, November 08, 2003

Auction Road has shut down operations, however we will continue to honor any and all customer requests. You can contact us by mail at: Auction Road 5662 Calle Real #226 Goleta, CA 93117 We will get back to you promptly. Thank you for your understanding.


Greg

Kansas City,
Missouri,
U.S.A.
we will continue to honor any and all customer requests.

#4UPDATE Employee

Sat, November 08, 2003

Auction Road has shut down operations, however we will continue to honor any and all customer requests. You can contact us by mail at: Auction Road 5662 Calle Real #226 Goleta, CA 93117 We will get back to you promptly. Thank you for your understanding.


Greg

Kansas City,
Missouri,
U.S.A.
we will continue to honor any and all customer requests.

#5UPDATE Employee

Sat, November 08, 2003

Auction Road has shut down operations, however we will continue to honor any and all customer requests. You can contact us by mail at: Auction Road 5662 Calle Real #226 Goleta, CA 93117 We will get back to you promptly. Thank you for your understanding.


Hugo

Statesville,
North Carolina,
U.S.A.
My reaction and own testimony

#6Consumer Suggestion

Tue, November 04, 2003

I understand what everyone is saying about auctionroad. I also was naive, and I agree that being the middleman is a pipe dream of sorts. When I joined them early this year, the original webpage they had, posted good prices and possible profits we the seller could make. I waited one month to decide to purchase their services. I found out about them on a jobsite, called computerjobs.com, and then I thought why not! When I got in the website I noticed that nothing listed was described properly, nor did they have them in stock. I would go to ebay to research what sells, in order to place an ad to begin selling. Within a month I realized I screwed up when I was not getting sales, and according to auctionroad, I had one month to prove I tried to sell an item and fail. I finally called them what seemed like so much daily, sometimes I wonder if they had caller ID and did not pick up on purpose. I called from another number and finally got a response. The customer service basically told me I was not trying and sweettalking me into staying an extra week to make some money. But how I ask!!?? If they did not have what I wanted to sell in stock! Even so, the prices were actually pretty high! Imagine 4000 dollars for a BOSE Lifestyle System. Within a month after I sent back my package that consisted of a pamphlet like description that they charge 99 dollars for in my opinion was not worth it, I never got my refund. Again I contacted them from another number just to get a service rep to help me regarding my refund, and now they tell me that they have computer problems and that I would now have to ask my bank to do me a chargeback for what I payed auctionroad. What I did was this, I called my bank and luckily I had the information of when and how much I paid AuctionRoad, and told the bank what is the deal. The Bank lady basically had me do a conference call to make sure we had an understanding, and AuctionRoad had no idea I had the bank listening in on this bad deal happening. Immediately, the bank put back my money and then went after AuctioRoad. It has been my experience to let anyone know that getting a normal job is the normal and secure way to get anything done. I agree that in Julies rebuttal, she is correct and Robin, you and I learned a lesson at knowing that there are liars and they come in sheeps clothing. You are better off digging in dumpsters and selling items you have in your possession and I actually did that and guess what? In one week I made 700 dollars selling brand new shrinked wrapped items that stores are throwing away to make room for next years products. Yes if you look hard enough, you will find that one mans trash is another mans treasure!! This act we all went through kinda reminds me of that movie where Adam sandler got ripped off by a total liar and stranger " Punch Drunk Love"


Robin

Des Moines,
Iowa,
U.S.A.
Auction Road passed themselves off to me as being just another wholesale supplier.

#7Consumer Suggestion

Thu, June 19, 2003

Juli...you make a lot of assumptions. I think you do probably work for Auction Road. You're so worked up about it all. 1st off, the assumption about having a job. I work 60 hours a week for the government, and then I do own a valid business. Complete with tax ID and Federal EIN. All of my customers that didn't order something Auction Road would be the supplier on have been happy customers. I use 6 different wholesale companies besides Auction Road and there's never been a problem with any of them. Auction Road passed themselves off to me as being just another wholesale supplier. If you knew anything about owning a business, you'd know that it's not uncommon for businesses to advertise items that they have access to, but not physical posession of, especially with internet or catalog sales. Of course the only business it's obvious you know anything about is Auction Road, the scam of the year. By the way, Auction road is now up to 103 Better Business Bureau Complaints in the last 12 months. It was at 61 when I 1st felt I was scammed and checked into it about a month ago. I'm obviously not the only one who got scammed, nor the only one who felt it was a scam. Have a great day luring people into the scheme, hoping they'll be too meek or stupid to come back on you when they figure out they got screwed!


Robin

Des Moines,
Iowa,
U.S.A.
Auction Road passed themselves off to me as being just another wholesale supplier.

#8Consumer Suggestion

Thu, June 19, 2003

Juli...you make a lot of assumptions. I think you do probably work for Auction Road. You're so worked up about it all. 1st off, the assumption about having a job. I work 60 hours a week for the government, and then I do own a valid business. Complete with tax ID and Federal EIN. All of my customers that didn't order something Auction Road would be the supplier on have been happy customers. I use 6 different wholesale companies besides Auction Road and there's never been a problem with any of them. Auction Road passed themselves off to me as being just another wholesale supplier. If you knew anything about owning a business, you'd know that it's not uncommon for businesses to advertise items that they have access to, but not physical posession of, especially with internet or catalog sales. Of course the only business it's obvious you know anything about is Auction Road, the scam of the year. By the way, Auction road is now up to 103 Better Business Bureau Complaints in the last 12 months. It was at 61 when I 1st felt I was scammed and checked into it about a month ago. I'm obviously not the only one who got scammed, nor the only one who felt it was a scam. Have a great day luring people into the scheme, hoping they'll be too meek or stupid to come back on you when they figure out they got screwed!


Robin

Des Moines,
Iowa,
U.S.A.
Auction Road passed themselves off to me as being just another wholesale supplier.

#9Consumer Suggestion

Thu, June 19, 2003

Juli...you make a lot of assumptions. I think you do probably work for Auction Road. You're so worked up about it all. 1st off, the assumption about having a job. I work 60 hours a week for the government, and then I do own a valid business. Complete with tax ID and Federal EIN. All of my customers that didn't order something Auction Road would be the supplier on have been happy customers. I use 6 different wholesale companies besides Auction Road and there's never been a problem with any of them. Auction Road passed themselves off to me as being just another wholesale supplier. If you knew anything about owning a business, you'd know that it's not uncommon for businesses to advertise items that they have access to, but not physical posession of, especially with internet or catalog sales. Of course the only business it's obvious you know anything about is Auction Road, the scam of the year. By the way, Auction road is now up to 103 Better Business Bureau Complaints in the last 12 months. It was at 61 when I 1st felt I was scammed and checked into it about a month ago. I'm obviously not the only one who got scammed, nor the only one who felt it was a scam. Have a great day luring people into the scheme, hoping they'll be too meek or stupid to come back on you when they figure out they got screwed!


Julie

Tallahassee,
Florida,
U.S.A.
Blah Blah Blah

#10Consumer Comment

Wed, June 18, 2003

Marlo, I wouldn't BOTHER to read the terms to which you refer as I wouldn't EVER DREAM OF PERPETRATING A SCAM ON SOME UNSUSPECTING SOUL ONLINE. There are laws against it, and I prefer to work a real job and earn a salary, as opposed to passing myself off as a merchant when I am really not a business at all. MIDDLEMAN IS NOT A JOB...it's a pipe dream. Anybody who has a credit card and intends to run up a bunch of charges buying stuff they will immediately, without even taking possession of, offer for sale to some other schmuck is a real fool. If the shoe fits, kick yourself with it.


Marlo

Phoenix,
Arizona,
U.S.A.
Whoa Juli - Read the Ebay Policies

#11Consumer Comment

Sun, June 15, 2003

Pre-sale Listings are those that advertise the sale of items that are not in the control or possession of the seller at the time of the listing. These listings generally consist of items that are sold in advance of a delivery date to the general public. eBay does permit pre-sales on a limited basis, as long as the seller guarantees that the item will be available for shipping within 30 days from the date of purchase (i.e., the day the listing ends or the date the item is purchased from a store front listing). A seller who lists a pre-sale item on eBay must clearly indicate within the listing the fact that the item is a pre-sale item and a delivery date that indicates the item will be shipped by the 30th day from the end date of the listing. Additionally, this text must be HTML font size 3 (at a minimum). eBay will end any listing that is a pre-sale which does not include this information. Such a policy ensures that bidders can pay for an item and still have the option to use eBay's feedback system, Fraud Protection Program and other protections. eBay, at it's discretion, for special promotional events, may approve a 1st party manufacturer to sell an item outside of the 30-day pre-sale guideline so long as the first-party manufacturer is supplying the actual item for sale. These exceptions will be made for certain promotions and must be approved prior to listing items for sale on eBay that fit the exception above. You can read this at http://pages.ebay.com/help/policies/pre-sale.html Juli - The fact of the matter it isn't a problem because they use dropshippers - the problem lies with the dropshipper broke a contract. When an item is purchase with the understanding that it will be shipped to your customer - you expect it to be shipped to your customer - Majority of sales works this way - If you are selling on Ebay or to a retail store and you are the middleman supplier. You expect your wholesaler to not screw you over....they should provide excellent customer service...not excuses...I was looking at this organization myself...Not anymore...I am going to run away like the wind on this...Robin and everyone else - make it right - it is the principal of the matter - turn them in when they do wrong and don't let Juli's upset or discourage you! These companies make the rest of small businesses look bad and we lose customers over it! Juli - did you used to work for them or know the owner? -wow - what a harsh response!


Robin

Des Moines,
Iowa,
U.S.A.
The Auction Road salesman misled me

#12Consumer Suggestion

Fri, May 30, 2003

Their ad was to sell stuff on E-bay. I wasn't aware of ebay's terms where this is concerned. I realize that that is my own problem, but it certainly didn't help when the Auction Road salesman, Joe, operator #425, totally played up how great it is to sell this stuff on ebay. As far as buying the stuff from Auction Road yourself, sure, after you get socked for $99. I know that I'm not without fault in this matter and I've never claimed to be. I'm guilty of being really naive about thinking that when you pay for a service they're going to deal straight with you. Buyers do not have to beware of me, because I'm out of the Auction Road game and will never try anything like this again!


Julie

Tallahassee,
Florida,
U.S.A.
Please Provide your Ebay Information So I Can Complain About You, YOU FRAUD!

#13Consumer Comment

Thu, May 29, 2003

Robin, PLEASE post your eBay seller ID here so I can file a complaint about you to eBay. You have a lot of nerve, pretending to be a seller when you admit yourself here on Rip-Off Report that you do not even have in your physical possession an item for sale! EBAY buyers, BEWARE! When you think you are getting some great deal, this is the kind of con artists you are actually buying from! They HAVE no product, can't tell you anything about it....they are pretending to be business people, acting as your AGENT, going out and hooking up deals to work as a middleman and getting you some great deal from some company which, in all actuality, probably doesn't have the merchandise, either. Robin, Chris from the other Auction Road complaint message, and others like you are ALL SCAM ARTISTS! EBAY's terms of participation indicate you must HAVE, PHYSICALLY, any item you offer for sale; their site is NOT to be a front for middlemen hoping to hose you into parting with hard-earned money. I, myself, could buy from Auction Road and get what I want at a discount WITHOUT YOU.....You should be selling on eBay THE LINK TO AUCTION ROAD since they, maybe, have a product for sale. I hope everyone who reads this Rip-Off report, and the others, will contact EBAY And DEMAND people like Chris and Robin be locked out permanently. They have no business offering products they do not have, and they give the entire eBay community a BIG FAT BLACK EYE. DOWN WITH WANNABE MIDDLEMEN!!!!!!!!!!!!! Juli (PS: Ed, please check out eBay's terms and see that the complainers actually DESERVE the screwing they get since they are not playing by the rules to begin with!)

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