Complaint Review: AT&T - St Louis Missouri

Each and every phone call lasted for an excessive amount of time I have never received my gift card that was promised I’ve never received the correct pricing on the DIRECTV side and all the wall being charge for a landline that I never really needed only had it installed so I could receive the bundle pricing, I honestly felt they should go back and credit my account for the $9.99 each month because the landline was basically a irrelevant if they cannot give me the bundle pricing. I do not even have a phone hooked up to the landline, it was only done so I could receive the bundle pricing it was cheaper for me to have to landline then not have a landline to get the bundle pricing. That’s what AT&T stated in February 2017.

AT&T In Feb 2017 I was approached by AT&T to switch my internet to a faster more reliable internet and if I added a landline I could get the Triple Play Bundle package price, to include my direct tv, internet and land line for $134.99, and receive a $100 Visa card. It’s been a nightmare since! My services were added new internet, and landline, which took two different visit for the techs, two days off work for me. My old account was never closed it continued to bill then sent over to collections. My new account that was sold to me "Triple Play Bundle” never received the bundle pricing. I have called every single month arguing and having to explain my situation, trusting the combine billing department when they told me they would correct my account and next month I would see the correct charges, they would expedite my order to the "back office” give them 10 to 12 Days, then called back.

This has been going on since March and it’s now November. I call multiple times a month, spending at least 45 minutes at minimum on the phone, getting nothing but empty promises and then a bill with charges I didn’t sign up for. Finally my call on 11/16 the combine billing rep stated the reason I never received the amount that was sold, it’s only for new customers. AT&T said there was nothing they could do to offer any restitution for the excessive billing I have been receiving since March. Direct TV states they can’t issue credits or give me the promotional pricing because they didn’t sell me the Triple Play Bundle Package, it AT&T’s responsibility. I have been a customer for over 14 years with both companies. Now I’m left with no one honoring the package sold and the loyalty Dept doesn’t have a product at that price to put me in.

What’s really frustrating is why not tell me this back in March? It takes 9 months to finally get someone to give me accurate information on why I didn’t get the correct pricing on My account??? So now I have been ripped off and my valuable time wasted on the phone each month, paying excessive amounts on my account while being told I had to so they could actually do something about working my account and see why I was being overcharged . I’m filing a complaint letter with corporate complaint department at the AT&T executive office. Frustrated and Ripped Off!!!! Made promises they could not keep and sold me a product I was not even eligible for per AT&T . St Louis Missouri