- Report: #12856
Complaint Review: AT&T - Nationwide
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AT&T
Nationwide, U.S.A.
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AT&T Rip-off guess I'm a lucky. I got out early, but not early enough!
I received an offer for a free wireless phone from AT&T. I responded by calling the toll free number-had absolutely no probelm getting through. The gentleman told me the phone was free for 30 days and if I decide to keep it they would bill me $150.00. I agreed and I received the phone aproximately 3 days later. I activated the phone and then received a bill in the amount of $150.00 for the phone aproximately 3 days later.
I tried to contact AT&T's customer service several times. From November to the beginning of December I made aproximately 4-5 calls p/day. Each called resulted in no contact and being put on hld an average of 18-20 minutes (I would eventually hang up because of the long hold time).
Finally I had a weekday off from work. The night before I set my alarm clock just so I could be one of the first to get in through the customer service line.
I worked (sort of). After 27 minutes on hold I got a representative who said they would send out a return label so that I could return the phone. This is the only way they would accept the returned merchandise. The wait would be approximately 7 days. I said o.k. and waited. 2 weeks later-nothing. To my total dissatisfaction I had to start the process all over again. AFter a few days of being put on hld for long periods of time-I gave up.
I finally started getting collection calls from AT&T. I would recive messages when I got home. I just ignored the messages. Finally a collector reached me at home one evening. I explained my dilema-she told me that I would have to return the phone. I told her I was not going to call AT&T ever again. If they wanted the phone they would contact me. The representative said she would forward the information to a supervisor. I received a call from a woman who claimed to be a supervisor named Laurie. She indicated she would send a return label to return the phone.
This is now aproximately the end of January or beginning of February. Aproximately 2 weeks later I receive the return label-but in the interim continued to get collection calls. I contined to receive collection calls until aproximately April-aproximately 2 months after I returned the phone.
I STRESS TO EVERY ONE WHO SEES, HEARS OR SCANS THESE REPORTS--STAY AWAY FROM AT&T WIRELESS SERVICE. VERY POOR CUSTOMER SERVICE AND THEY ARE NOT CUSTOMER FRIENDLY--UNLESS YOU'RE CALLING THEM FOR THE FIRST TIME GETTING SERVICE--THATS THE BEST CUSTOMER SERVICE YOU'LL GET FROM THESE PEOPLE--I'D REALLLY BE SURPRISED IF DIVISION OF THE COMPANY CONTINE TO MAKE IT!!!
Click here to read other Rip-off Reports on AT&T
I tried to contact AT&T's customer service several times. From November to the beginning of December I made aproximately 4-5 calls p/day. Each called resulted in no contact and being put on hld an average of 18-20 minutes (I would eventually hang up because of the long hold time).
Finally I had a weekday off from work. The night before I set my alarm clock just so I could be one of the first to get in through the customer service line.
I worked (sort of). After 27 minutes on hold I got a representative who said they would send out a return label so that I could return the phone. This is the only way they would accept the returned merchandise. The wait would be approximately 7 days. I said o.k. and waited. 2 weeks later-nothing. To my total dissatisfaction I had to start the process all over again. AFter a few days of being put on hld for long periods of time-I gave up.
I finally started getting collection calls from AT&T. I would recive messages when I got home. I just ignored the messages. Finally a collector reached me at home one evening. I explained my dilema-she told me that I would have to return the phone. I told her I was not going to call AT&T ever again. If they wanted the phone they would contact me. The representative said she would forward the information to a supervisor. I received a call from a woman who claimed to be a supervisor named Laurie. She indicated she would send a return label to return the phone.
This is now aproximately the end of January or beginning of February. Aproximately 2 weeks later I receive the return label-but in the interim continued to get collection calls. I contined to receive collection calls until aproximately April-aproximately 2 months after I returned the phone.
I STRESS TO EVERY ONE WHO SEES, HEARS OR SCANS THESE REPORTS--STAY AWAY FROM AT&T WIRELESS SERVICE. VERY POOR CUSTOMER SERVICE AND THEY ARE NOT CUSTOMER FRIENDLY--UNLESS YOU'RE CALLING THEM FOR THE FIRST TIME GETTING SERVICE--THATS THE BEST CUSTOMER SERVICE YOU'LL GET FROM THESE PEOPLE--I'D REALLLY BE SURPRISED IF DIVISION OF THE COMPANY CONTINE TO MAKE IT!!!
Click here to read other Rip-off Reports on AT&T
1 Updates & Rebuttals
Kira
Sacramento,California,
Oh, my...
#2UPDATE Employee
Mon, May 06, 2002
...you set your alarm to be the first to call Customer Care??? Care is open 24 hrs a day, 7 days a week--WE NEVER CLOSE. Try again. Nothing about what you have said sounds even remotely true. Trying to decipher to help you if I can, you might want to look into the possibility that you are calling an AUTHORIZED DEALER of AT&T Wireless. That would at least make sense out of the trying to be the first to call, the long hold times, and so forth. I can tell you for a fact that AT&T Wireless' Customer Care has not had anything remotely resembling the hold times you're stating in the months you're saying you called. Didn't happen. Maybe you activated service through some third party and you are calling THEIR Customer Care line? If you aren't calling 800-888-7600, you're not calling AT&T Wireless. Period. AT&T Wireless is not responsible for what some third party does. Take it up with that particular company. You have the right to know who you are talking to--ask the rep who they work for; ask to speak to a supervisor; look on the box your phone came in and see who sent it to you--THAT'S the company you have a beef with. Don't drag AT&T into it, because we can't force some dealer to send you a label any more than we could force McDonald's to throw in a free box of fries for you. THE DEALER IS A DIFFERENT COMPANY, AND WE HAVE NO SAY OVER THEIR POLICIES. AT&T itself doesn't start service--even if you call 1-800-IMAGINE, you're talking with an authorized dealer, not an employee of AT&T. Best of luck to you, but you have to help yourself--know what company you are dealing with, and adhere to the return policy that you agreed to when you started service. If you won't do either of those, I don't know what to tell you.
