- Report: #1441518
Complaint Review: AT&T - Internet
-
Author Not Confirmed
Why?
AT&T
Internet, United States
Phone:
18662674510
Web:
att.com
Categories:
Business Rating:
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AT&T Wouldn't Let me Return my phone within 14 days. Internet
I bought a phone on ATT's promotion about two months ago. It was 50% off a Samsung Galaxy S9.
When the phone arrived that I ordered online, I noticed that the deal was for NEW lines only not my existing line.
So I called to cancel within my 14 day return policy period. After a few hours of dealing with ATT, the Representative said "Yes, you will be honored the credit. I will leave notes" and she convinced me with her best not to leave ATT.
Then yesterday I was sent a message saying I didn't qualify. Well if the phone isnt on a promotion I don't want it. So I called in to explain my situation and all they do is try selling me DIRECTV. I DO NOT WANT DIRECTV.
I spend time with multiple departments.
They were just the worst reps trying to sell me DIRECTV to maintain the promotion that was verified.
One rep, Tayon, was working with me in the customer loyalty department. I told him "so I'm not supposed to trust the words of ATT reps then". He said, "if you mistrusted us, you should have left". Really, that's his best response?
Now they won't let me return past the return time and they won't honor their own advice.
The funny thing is, they offer the Galaxy S9 for existing lines.
Oh, and let me be clear. I DO NOT WANT DIRECTV.
