- Report: #1318154
Complaint Review: AT&T - Chicago Illinois
-
Author Not Confirmed
Why?
AT&T
70 W Madison Chicago, Illinois, USA
Phone:
(312) 263-1799
Web:
att.com
Categories:
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AT&T $650 SCAM AT&T Store Stole My Trade in Phone Chicago Illinois
Earlier this year I went into an AT&T store to trade in an iPhone and get a new one and switch service from Verizon to AT&T. I trade gave them my old phone which was still being paid for but they told me they would give me a $650 refund reward for switching to their service. They also charged me another $250 as a deposit but said I would be credited for this later. That must did happen later.
But the refund for my trade in phone never happened. I called and chatted over and over online and on the phone with the store, with the national company. They told me to take the final bill from Verizon once I finally got it. I did that once it arrived, once they made that understandable as what must be turned in. I went to the store and gave them a copy of the bill. The store clerk sdaid he was taking care of all that was needed for the $650 reward.
I waited and waited.
I called.
I never got it. When I called the store they told me they kept no records. When I called the company various things would happen like...I would suddenly be disconnected more often than not. Or I would be switched over and over to different agents.
I finally switched back to Verizon! They took the money I owed for the previous account out of my bank account! So I've already paid for the phone I traded in to AT&T.
Verizon has now already given me the similar reward they offer for new (or returning) customers since I traded in the phone I got from that AT&T store.
Now AT&T says I owe them $693 for the phone they gave me. But they never gave me credit for the phone I gave them.
This is maddening!!! I'm also going to NBC Responds here on Channel 5 in Chicago.
