- Report: #1178008
Complaint Review: AT@T Wireless/GoPhone - Brandon Mississippi
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Author Confirmed
Why?
AT@T Wireless/GoPhone
1301 W Government Street Suite 102 Brandon, 39042 Mississippi, USA
Phone:
601-824-7730
Web:
www.att.com/WirelessSupport
Categories:
Business Rating:
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AT@T Wireless/GoPhone ATT Customer Service #611 ATT Technical Support Extreme Wireless Authorized ATT Retailer in Brandon MS. 601-824-7730 Im a 10 year ATT GoPhone Customer. My new phone i paid$148.99 for has never worked. Att will not replace it or refund my money. Brandon Nationwide
I've been an ATT GoPhone Customer for ten years until August 18,2014. I begged and pleaded with ATT Wireless to please fix the new RadiantZ740 Gophone I purchased from Extreme Wireless authorized Att dealer in Brandon MS. From the first day no Att apps would work on the phone. I paid for a sd card they said they inserted but they lost it. Extreme wireless entered my email address incorrectly so I was not able to use access id. I called 611 customer service repeatedly. Around 30 times. They never helped me. Technical support decided to change my phone number. I was against this. I lost over 300 pictures. It got worse. I was on the $60 monthly with 2.5 g of data. I kniw how to turn the data off. Don't watch videos, I do download games I can play offline.
I clised Facebook and hardly ever go to google+, point is I was having to purchase at least 4 or 5 more g's of data plus the 2.5 with my plan. They did another reset after 2 hours on the phone with customer service. Told them it wouldn't help. I also told them I have seizures and I needed to get iff the pphone. Their response was "you want your phone fixed dont you?". Reset did not help. They finally sent ne a refurbished phone. I took it straight to the att store and was told they couldn't set it up because it kept going back to the old phone number. I called customer service andd I wad mad!! Customer service lady told me to take it back once more and if the device would work that she would have Att pay my plan this month until I see the phone is ok because my son needs the web for homework.
I agreed. I should have asked her to text or email that to me. Att store put sd card in and said the phone was fine. I asked if my plan had been applied and he said no. Told me to go call customer service. I told him to call them, je's the manager. He told me she never said att would pay the plan. Said she wanted to make sure the phone was ok when I applied my payment. What??!! Where are those monitored phone calss when the customer really is right?? I started to leave the store and the manager said with several customers in the store,"its a user problem". I said "right down the street at cspire wireless, I used less than 1 g last month and I didn't do anything different", I went straight to cspire and renewed my plan. Looks like I will get one more phone from cspire also. Att will not give me my miney back or a working phone. Billion dollar comoany and I know why. Kelliann. MS
