- Report: #29930
Complaint Review: ATT Wireless - Phoenix Arizona
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ATT Wireless
PO Box 78224 Phoenix, 85062 Arizona, U.S.A.
Phone:
800-888-7600
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ATT Wireless dishonest fraudeulent billing after 1 year of service Phoenix Arizona
My complaint is an echo of Chang's. I have been using an AT&T Wireless cell phone for just over 1 year. I had the $39.99 Regional Plan with 200 Anytime Minutes and 2000 Night and Weekend Minutes. I've always paid my bills on time and never had a problem until now.
Two months ago (July 2002), I went to the dealer I purchased the phone from and told them that my 1 year contract was about to expire (in August), and asked if there was anything special I needed to know or do to continue my plan. They told me that
I would be receiving a "letter" in the mail from AT&T before the contract expires, telling me all of my options, etc.
I waited for this "letter", which never came. Since my service seemed to continue as usual during August, I didn't pursue it further.
When I received my 13th month's bill it was $800.24. The reason is that starting the 13th month, the "2000 Night and Weekend Minutes" that were a part of my plan were no longer included, so AT&T charged me for the 2000 minutes that I thought were free.
When I called their customer service, they informed me that I had been notified in each statement for 3 months prior to the end of the 1 year contract that the Night and Weekend Minutes would be eliminated. Like Chang, I had to look over my past billing statements word for word to find a small statement on the 3rd page that said: "The benefits associated with the 2000 Night & Weekend Minutes are valid through 08/04/02. Please call to hear about our exciting new offers!"
I'm so angry about this. I'm consider myself educated and feel angry that I was duped in such a sneaky way by AT&T. I'm angry that the phone dealer misled me about the letter. Please warn other consumers like me to be aware of this deception.
Susan
Salem, Oregon
Two months ago (July 2002), I went to the dealer I purchased the phone from and told them that my 1 year contract was about to expire (in August), and asked if there was anything special I needed to know or do to continue my plan. They told me that
I would be receiving a "letter" in the mail from AT&T before the contract expires, telling me all of my options, etc.
I waited for this "letter", which never came. Since my service seemed to continue as usual during August, I didn't pursue it further.
When I received my 13th month's bill it was $800.24. The reason is that starting the 13th month, the "2000 Night and Weekend Minutes" that were a part of my plan were no longer included, so AT&T charged me for the 2000 minutes that I thought were free.
When I called their customer service, they informed me that I had been notified in each statement for 3 months prior to the end of the 1 year contract that the Night and Weekend Minutes would be eliminated. Like Chang, I had to look over my past billing statements word for word to find a small statement on the 3rd page that said: "The benefits associated with the 2000 Night & Weekend Minutes are valid through 08/04/02. Please call to hear about our exciting new offers!"
I'm so angry about this. I'm consider myself educated and feel angry that I was duped in such a sneaky way by AT&T. I'm angry that the phone dealer misled me about the letter. Please warn other consumers like me to be aware of this deception.
Susan
Salem, Oregon
1 Updates & Rebuttals
Wire
Every city,California,
READ YOUR BILL!!!
#2Consumer Suggestion
Fri, September 13, 2002
AT&T Wireless notified you 90 days ahead of time, then notified you 60 days ahead of time, then 30 days ahead of time and you think it's THEIR fault for....their deception? Three notifications and you wanted more?....3 months of notice and that's not enough? I am SO sick and tired of people not reading what is sent to them through the mail. Is the effort of simply "reading" your mail too much to ask? Did you expect this company to spend additional postage to send you, and the millions of other users, another notification in a different form? Was your invoice not enough to catch your attention? For an "educated person", your actions speak volumes louder than your words. An educated person would, once they realized THEIR mistake, simply accept that they were wrong and let it go. Perhaps in Arizona, that type of accountability doesn't exist, but in the rest of the country/world, we all try and take responsibility for our own actions (or in your case, inaction).
