Michael
Ramsey,#2Consumer Suggestion
Sat, November 09, 2002
It is unfortunate that the salesperson failed to inform you that in order to get a free or cheap new phone you would have to renew your existing contract. The truth is any phone costs much more without a contract than with. The salesperson should have told you this but they are trying to make a sale. Always read what you sign. If you truly feel deceived contact the store manager and politely voice your opinion. Hopefully you are happy with your service. Ive been with AT&T for 7 years and I have found the customer service people very helpful. In the future consider one of the popular auction sites for cell supplies. I bought a new battery for my phone that would have cost $60.00 from AT&T for a mere $15.00.