- Report: #1198538
Complaint Review: AT&T Wireless - Nationwide
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Author Not Confirmed
Why?
AT&T Wireless
Nationwide, USA
Phone:
800-331-0500
Web:
att.com
Categories:
Business Rating:
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AT&T Wireless refused to help me because the secret question that came up "Your favorite Restaurant?" Dallas, Texas Nationwide
Spent over 2 hours trying to get information and to order new batteries for two phones, but can not order them because I did not know my favorite restaurant. Never heard of such a question before, finally got a supervisor after agents would not talk to me because I did not have the answer. and then she could not order them because my bills are combined and they could not access my resords. I then called back to lower my phone service on my smartphones down to nothing but phone service, but again, there is nothing they can do because I did not know my favorite restaurant.
This all came up after they combined my billing for the Uverse and the cell phone service that I have asked for since ordering my Uverse, and that took 10 mo0nths for them to do, but now they have a GOOFY question about this restaurant. Never used anything so STUPID in my life. NOW I want to get rid of all this JUNK because they can't order phone batteries and won't take any of my questions unless I know the answer. Seems I spend an hour a month with these people trying to get the billing combined into 1 bill. Now that they have it combined, they block me from getting service. Thank you AY&Y for wasting so much of my time and getting nowhere.
Stay away from AT&T unless you like to waste time with people that are dumber than a doorknob. Trying to tell these people that I have no favorite restaurant and have NO IDEA how that was set unless it was by the grnius proplr at AT&T. What they have done is restricted me from acces to my own addount.
AY&T think they are cute with the STUPID apps they put on my phone that uses MY data, and swallows up my battery life. I have an app to show me what app is making access to my service and I get almost 400 hits everyday from another AT&T app that I can not do a Force Stop and can not Uninstall. I get stuck with lame apps from AT&T and then they know nothing about the app and deny that it is an AT&T app. But I have to tell them the app say "AT&T" right there. I hate it that the agents are so blantantly LYING to me. They put these apps on without my permission, along with SAMSUNG adding apps also that do nothing for me except to drain the battery and use my data plan.
I paid for the phone and I pay for service that I want, but they think it is more profitable putting on apps that kill the battery and drain it so that I can pay $39.99 for new batteries each (remember, I have 2 phones) and batteries only last 6 months. comes out to $200.00 extra per year for lame apps. It's just another way for AT&T to scam it's users out of more money to line their pockets.
