- Report: #1231003
Complaint Review: Att uverse - Nationwide
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Att uverse
Nationwide, USA
Web:
Att.com
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Att uverse At&t Att scams grieving family by continuing to charge dead person monthly. Nationwide
March 10th 2014 At&t Uverse account holder Nancy Campbell passed away. At the beginning of April (when everyone was going home after being in her home to help... we were deciding what to do with her property and her home)I called to inquire about continuing the service at a lower price and transfering responsibility for the account to my name. I did NOT agree to the terms given by At&t. I did not agree to transfer responsibility as they were requiring a deposit. I did not pay the deposit or sign any agreement. I declined service and seeing as At&t was notified that my mother was deceased I assumed that the account was inactive. A few months later I realized the account was still charged on a monthly basis. I called At&t to explain the situation and they refused to reverse the charges that were made on her account after they were notified of her death. This would be like if a customer called several different cable companies to get pricing information and realize a few months later one of the companies had started charging the customer on the date of inquiry even though they did not order the service. I only inquired about the cost to transfer to my name, I did not agree to the transfer and I did not order the service. At&t claims that when I made the inquiry, since I used my mother's pin number to access the account that I was then responsible for the bill. There are a few different people handling my late mothers finances and not ONCE has a company claimed that the person making a call on the deceased's behalf was personally responsible for the bill. This is absurd. When I called and informed them of the account holder's death why did that not close the account? What more did I need to say? What were the magic words I needed to say to turn off the service other than the account holder is deceased?
1 Updates & Rebuttals
Tyg
Pahrump,Nevada,
USA
PROOF!!!
#2General Comment
Thu, July 02, 2015
Im guessing that YOU have NOT had to deal with DEATH before. No matter WHO it is, if there is a service CONTRACT of ANY form then YOU must present a DEATH CERTIFICATE to the company in question. Ask yourself this, How many times do YOU think THEY hear that so and so is dead and to cancel the account and the person is STILL alive. So no death certificate then service WILL continue and whomever is the POA is going to be the responsible party!! YOU must take the death certificate down to a CORPORATE OFFICE. YOU are under the misimpression that JUST saying someone is dead means their dead! YOU MUST PROVE IT!!! So in THIS case, YOU HAVE NOT BEEN RIPPED OFF!!!! Amazing isn't it, the MOMENT there is some advercity YOU go on a ripoff website. The REALITY is that YOU FAILED to do your part. So somehow MAGICALLY because YOU don't know how to handle the legal affairs of the recently passed, THEY are a ripoff. How does that work exactly? I know HOW it works. Its straight off of your IGNORANCE!! What I don't get is how YOU couldn't figure this out on your own!!! Its ALL OVER TV!!! I mean I understand that CRITICAL THINKING SKILLS are at a all time LOW but REALLY!!! At NO POINT that brain of yours NEVER stopped and thought, "Hey MAYBE they need PROOF of this person being DEAD!" I can understand frustration but its frustration of YOUR own making!!! WHY you would take to the web and condemn them as ripoff artists when THEY ARE NOT!! Its kinda scary to think that a businesses reputation can be SO heavily affected by a negative post and all because this poster DID NOT THINK!!! So Im guessing you need to be told to breath to?
