- Report: #1476826
Complaint Review: ATT DIRECTV - San ANTONIO TX.
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Author Confirmed
Why?
ATT DIRECTV
San ANTONIO, TX., United States
Phone:
8773779010
Web:
Att.comdirectv
Categories:
Business Rating:
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ATT DIRECTV DIRECTV billing/programming/advertising San ANTONIO TX.
Had Directv istalled march 12 2019, Choice packsge advertised at $45 a month, 1st reiever free, 2nd reciever $5, with tax quoted by business office $60.69 a month, well im in 27 days, on demand dont work,3 month free trial of starz/encore/cinamax and showtime not on.
Got 1st bill today, $116, called billing to see why it was double, got a rude gal tht said the package i chose was 119 a month, but she gave me a $20 break,said it was 99.20 a month,1st receiver $7,2nd receiver $15 a month, told her what services wasnt working and tech support had been trying for nearly 3 weeks to get on demand turned on but still hadnt found problem, so she adjusted bill for that, but when i ask about each months service from now on.
She quoted $79.17 a month, i said the installer and business office both said $60.69, she tried to convince me that they hadnt quoted correct price for lease on receivers, i said im on your web page looking at available packages and you ad say $45 a month and in fine print it says 1st reciever free and 2nd one $5,, she still refused.
SO not having it 30 days yet i called to see if i could cancel, they said yes but it would cost me $20 permonthx 23 months($460). I have made a report with the BBB and FTC. I feel like since they can't get the programming, nor the billing to match their advertised pricing and programming that i should be recieving.
That to me is abreach that they are not providing what they are advertising. If i was 3 weeks late on my payment, i bet they would shut my service off. So how can they go 3 weeks without getting everything corrected and continually stay in business. While im at it, dont getDVTN, i had it 6 months, and it would stay hung on guide 2 hours ata time, you couldnt get it off by uplugging router, resetting everything, i was on chat 11 hours with it hung on guide, they said it was my roku remotes,so i paid $160 for 3 new one.
Then they said router, another $99, i finally hung bup on them, they called me 2 weeks later saying they had done a software update and found their problem, point is, i told them i could stream netflix, hulu, prime, roku and all was perfect, only DVTN would say i had a slow connection and could not load content.
I have 75 mg light fiberb to the house and i could shut down all my laptops ,turnoff all the tvs, and it would come up slow connection, run speed test, showed 68mg, so if you think directv dish is bad,you better take warning and stay away from DVTN.
