Complaint Review: AT&T - Cingular - FINANCIAL ASSET MANAGEMENT SYSTEMS - NORCROSS Georgia

Dear CeCe: We appreciate your concerns listed in the report that you filed on Ferburary 14, 2006. If you would like to speak with someone directly in regards to these issues, please contact our offices at (770) 438-5580. Thank you. Compliance Department Financial Asset Management Systems, Inc.

No I didn't make the calls, what happen was I forgot I had the cell in my pocket on the way to the airport. After I arrived at the condo in San Pedro and I realized I had the cell so I put it away in a safe spot or I thought at least. Anyway it was stolen and I didn't know for sevral weeks. Eventually I saw a someone, a teen about 17 with a cell phone that looked like mine. I check at my place and was surprised that it was gone. Well anyway I ran into him again and pretty much took it from him. Then the next day I got a call from home and my dad told me about a bill sooo yea. Anyway I went to the cops about it, but by that time I was leaving to come back to the states. I was having the police draw up paper work for a report so after I was gone I would have someone pick it up for me and then mail it to me, that never happen. Since all of that we having been talking back and forward with the phone company and now the debt collectors mostly insulting Sh** from them but for about 4 months now they haven't called or anything. Also I have talked with a company that workes with the collectors and they have been sucsessful in droping payments by 75% before, I know this because a friend of mine had kind of the same issue. Anyway I'm not worry about it I have back up plans and I'm goin back to Belize in Jan, my girlfriend is half way through college there. It was a unforchanet thing what happen and I wasn't as carfull as I should have been... lesson learned.

make the calls and this isn't a ripoff or fraud? What "arrangement" could you have made with the phone company if your phone was stolen?

Thank your all for your comments, and yes I do understand I have to deal with the phone company and not the debt collectors. Since then we have worked out some arrangment with the company, so once agagin thanks Matt.

Every cell phone account out there has some sort of credit limit. At this point you either get a phone call or your phone is shut off. There is more to the story here. Also every cell provider has a fraud department. They simply call a few of the numbers on the bill and ask if they know the account holder and if they had convertsation with them, etc. Then the bill is written off as fraud. I have had my cell cloned on 3 different occasions and had bills similar to these. i never paid a dime, and it never went to collections. It sounds as if the OP never went through all of the required fraud procedures, and just closed the account and let it go. That is why it is in collections. FYI.Once an account is in collections, you cannot speak to customer service about the account at all. Also, this post was 9 months old, so I doubt the OP will respond.

Hello CeCe, I have a few questions and suggestions to help you. One thing I didn't understand after reading your report, is how the phone bill was racked up sooo high when your son left all of his excessories at home and the phone was dead. I guess the thief had a phone charger? You have to remember that the phone companies WANT your money so there for... They will NOT call you to let you know your bill is higher than normal. How many months was your son gone? After you received the phone bill did you report to AT&T it was stolen? Or try working with them for a solution? I don't see how you can blame the debt collector when after all the stolen phone and charges are between you and the phone company. The extra charge at the end was probably from cancelling a year or 2 year contract you made with them... I believe that most phone companies will work with you when the phone is reported stolen. There is nothing the Debt Collector can do for you.... It's between you and the phone company.