- Report: #1407963
Complaint Review: ASUS - Fremont California
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Author Confirmed
Why?
ASUS
800 Corporate Way Fremont, 94539 California, USA
Phone:
855-714-0471
Web:
www.asus.com
Categories:
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ASUS ASUSTeK COMPUTER INC. Didn't honor warranty on repair for Chromebook Fremont California
Sent in an ASUS chromebook for repair. This was a gift (12/2016) for my 8 yr old gransdon. Machine's screen would not come on. Used ASUS Fed Ex carrier at ASUS expense; they sent me a shipping label that was prepaid.
They claimed the screen was cracked when they reciived it even though I had packed it with 2 inches of foam to protect it. The pic they sent showed a 1/4 inch dark sport near the bottom which they said was the crack which I challenge. It didn't look like a crack to me. They offered to repair it for $210 which is more than what I paid for it. The warranty doesn't cover cracked screens apparently. I really think they manufactured this whole thing so they wouldn't have to repair the machine.
I asked the online rep to file a damage claim with their carrier, Fed Ex. That was not approved by ASUS.
So now I'm stuck with a non-working Chromebook and a very disappointed grandson. Never will I buy another ASUS product and I will do everything in my power to let everyone I know what a bad experience I had with ASUS.
